Does anyone know a way to get in touch with namecheap support? They allowed my domain to lapse on Friday (not my fault! Their record of the expiration date was out by one year until I pointed this out to them!) and my business website and email have of course been inaccessible since then. I renewed the domain on Saturday once their website reflected the fact that it was out of date, but every time I attempt to revert the nameservers to where they were pointing before (ns1/2.mediatemple.net) my settings are clobbered when I log out and revert to dns1/2/3/4/5.name-services.com. Needless to say, none of my changes are propogated to the whois record, which still lists the domain as "Renewal request being processed."

I've gotten two replies to seven (and counting) emails to support@namecheap.com, both written in broken English and not giving the impression their authors have actually read my emails.

So, after five days without a business website (yes, I am patient!) I'm hoping to
escalate this to US support, ideally by phone or personal email to someone there who is known for getting things done. I can't find a phone number and I'm obviously not having much luck with support@namecheap.com. Does anyone have any contacts?

One of NameCheap's support people frequents WHT. Check out this thread (http://www.webhostingtalk.com/showthread.php?t=631261). Perhaps you can send him a private message about your problem.

Thanks. Unfortunately I haven't reached the minimum post limit on WHT to send private messages (unless that minimum is 2, in which case this post will take me over it)! I would be very grateful is someone could send nickn a PM pointing him in the direction of this thread!

Please send me an email detailing the problem and any prior correspondence and I'll see to it that it's resolved promptly.

nick@namecheaphosting.com

Thanks!

Done. Thanks!

For those of you keeping score at home, thanks to personal attention from Nick and Richard Kirkendall, the CEO, this issue is now resolved and I've left the question of what went wrong in the first place to them.