See: here (http://www.webhostingtalk.com/showthread.php?p=4676771#post4676771)
This thread is for you (the WHT community) to provide reviews on your favourite support ticket software.

This thread will be linked in the list of support software wiki page.

Post format:
(Required)Support Ticket Software
(Required)Rating /10
(Required) Comments:

(Required)Support Ticket Software: perldesk
(Required)Rating /10: 3/10
(Required) Comments: BUGY, FULL OF BUGS

(Required)Support Ticket Software: H2Desk (www.h2desk.com)
(Required)Rating /10: 8.5 / 10
(Required) Comments: A bit pricey but if you have a license with the 30% refugee discount you can get the lite license (5 staff only) at 100. Very customizable, the modules works greats (I added my server status and the rss news from ClientExec with no problem). Clean Interface, user friendly, very easy to manage but very powerfull.

Wonderdesk isn't too shabby. We did a fair bit of hacking to gear it towards what we wanted it to be able to do it but we like it a lot.
http://www.wonderdesk.com

-Support Ticket Software: Kayako SupportSuite
-Rating: 8/10
-Comments: Pro: reliable, great, and nice support ticket system. Con: Pricey and Kayako's support is slow.

A bit pricey but if you have a license with the 30% refugee discount you can get the lite license (5 staff only) at 100.

How to get the refugee discount?

How come there's not support ticket on the control panel that you are using??? I vote for the one I wrote, lol ! :)

Thomas

Support Ticket Software: Kayako Support Suite
Rating /10: 10/10
Comments: Ease of use, integrable, and live chat. It is VERY expensive in my opinion, but worth every penny. I also have to agree with ServerVina, support staff is somewhat slow, but as always they fix the problem at hand.

-Support Ticket Software: Kayako SupportSuite
-Rating: 10/10
-Comments: Pro: Best in the Market.

Support Ticket Software: Saeven|CRM (Formerly known as Auracle)
Rating /10: 10/10
Comments: Very easy to use, incredible support staff, they add requested features in a timely manner, it can be used for more than one website. Bugs are fixed immediately not weeks. I would never dream of using a different solution, the price is very fair. Most importantly will be its seamless integration with Saeven|SAE accounting/billing solution. It also integrates with others such as ubersmith and modernbill.

Support Ticket Software: Saeven|CRM (Formerly known as Auracle)
Rating /10: 10/10
Comments: Very easy to use, incredible support staff, they add requested features in a timely manner, it can be used for more than one website. Bugs are fixed immediately not weeks. I would never dream of using a different solution, the price is very fair. Most importantly will be its seamless integration with Saeven|SAE accounting/billing solution. It also integrates with others such as ubersmith and modernbill.

I am with QuantumNet. Hands down nothing better out there for the money.

-Support Ticket Software: ActiveCampaign Support Trio
-Rating: 9/10
-Comments:
Pro: Has features that kayako or cereberus lacks like easy upload of screenshots on knowledgebase, showing related articles in knowledgebase, showing matching support tickets(along with kb matches) while viewing a ticket. Branding free.

Con: Customer user interface could *look* better.

-Support Ticket Software: Whmcs
-Rating: 9/10
-Comments: Pro: Great and have very rare chances of spam tickets due to anti spam image

Support Ticket Software: WHMCS
Rating: 10/10
Comments: Its great, all in one, billing support automatic setup and suspension and much more. I strongly recommend this system , personally.

Pro: Great and have very rare chances of spam tickets due to anti spam image

And when you use email piping? ;)