Man...

I been reselling for powersurge for awhile, but i been having problems with their support lately. One of my clients needs to have his domain transfered to a hosting account i set up on powersurge. but it's been over a month and the domain name still hasn't been transfered! I even called networksolutions to resolve this issue but they replied saying the ip adress provided by powersurge was local, and non existant internationally.

i'm still waiting for powersurge to provide me with the correct dns and ip address. I talk to Customer support 4 times, and all four times they provided me with the wrong info. I think i lost about 12 hours of work time trying to resolve this problem , i still haven't resolved.

any suggetsions for a new hosting company with good price, and excellent, knowledgable tech support??? 24/7 tech support would be nice...

thanks fellas...

http://www.kdawebservices.com have a nice reseller package.

Boy, sounds like you have had a bummer of a time with this.

I am really happy at Ventures Online (http://www.venturesonline.com) -- very competitive reseller package. 50% off original prices and I am actually tacking a couple bucks on over that (as my local market will bear it, of course your mileage may vary...) AND you get Web Hosting Manager with it which is a VERY nice tool for managing your resold accounts.

Tech support has been very helpful at VO. Every question I have had has been answered within 10 minutes, it's answered right, and the first time.

:) Oooh, I love it when that happens.

My tech questions have involved registering and setting up personalized nameservers and a couple of little questions about IPs and logins, etc. Nothing major -- honestly everything has worked beautifully so I haven't had much need for tech support. I can't speak for Paul and Daniel but in my experience they are happy to take care of their customers.

Good luck!

http://Jaguarpc.com

I was looking at them today.. ::EDIT:: Left out I liked what I seen in them, Just don't know how well they are as I haven't had the chance to try their services /Edit::

I really don't think anyone is taking the reseller market very seriously though. I continue to have bad experiences. I am almost to the point of just Co-locating a server.

[Edited by Newbie on 02-24-2001 at 04:51 PM]

newbs,

man i feel yeah. mid/small size hosting companies defintely have the competitive advantage in pricing. but when it comes to knowledge and tech support, their hurting... i guess the saying holds true... you get what you pay for. i'm thinking about reselling for webhosting.com or hostpro. they provide 24/7 support, hopefully with knowledgable tech staff. any opinions?

I haven't heard about them. Might do a search on them. Here's a small list I have personally looked into.I have about 20 others but I don't want to drag this on and on.

http://netfronts.com <-- Was Unhappy with them after 1 yr.
http://ode.net
http://wizardshosting.com <-- Currently with but staying here
http://coolresellers.com
http://atomhost.com
http://jaguarpc.com
http://hostrocket.com
http://unitedtech.net <--- WAS The Best but he had some personal problems arise and quit hosting.

[Edited by Newbie on 02-24-2001 at 11:44 PM]

Look who I happened to come by :) , I will mention one of these people is a regular member on here and I have been impressed with him and his support on the forums and with posts from his customers.

http://venturesonline.com

I don't know why I didn't think of looking here to begin with, I think they just got the reseller plans going. This would be a Big plus to look into.

About some people that WISH to resell for a company they know nothing about!
I just wonder what people will do when they 'latch' on to a 'reseller package' and find themselves with NO support
Ive heard more than one horror story about this!
Please check out your host BEFORE you decide to sign up
and resell!!

VenturesOnline is definately a good choice. I'm extremely happy with them. Everyone is so helpful and the support is more than excellent! Everyone is knowledgeable and very polite.

Anyone ever thought of a getting a cable modem and host their own site? You have all the storage you can get!

I was thinking about that before... but unless you get the business account, they don't allowed you to have server running on your machine. They do scan you ip once a while to make sure that you don't have those running. And also their service is not that realiable... my cable modem connection was down few times already for few hours (and sometimes more than 8 hours-- minnesota area).

I am not sure about their business account...but still their connection won't be that reliable.

VenturesOnline has some major security issues right now, Im not saying what they are but basically anyone can have access to your files. They are working on a solution - as im being told.

Pat was very professional but for the other techys.They told us if we don't like the way they are setup to get a dedicated, obviously an insult to me and my partner tring to give a few pointers and let them know about this problem before someone with no morals finds out.

Personal experiances at its best.

Yes I am somewhat displeased with Pats reply to a few questions I had asked.

schweiz if you would care to turn your board E-mail on I will be happy to reply to your question you sent me.

While setting up a system in your home is appealing there are definate draw backs to doing this. As you will have no redundacy if the line goes down you are out of luck. Then to add to that is equiptment issues and then their line quality. I think you will still find a NOC will still be cheaper in the long run.

Thanks, Newbie. :)

Originally posted by Mafukie
VenturesOnline has some major security issues right now, Im not saying what they are but basically anyone can have access to your files. They are working on a solution - as im being told.

Pat was very professional but for the other techys.They told us if we don't like the way they are setup to get a dedicated, obviously an insult to me and my partner tring to give a few pointers and let them know about this problem before someone with no morals finds out.


Is this problem related to venturesonline only, or does it affect anyone using the Cpanel/Whm duo?

Seems like a CPanel problem, but I have seen other hosting companies like Site5.com and Liquidweb.com and they don't have the same security issues. I can't even delete subdomains via CPanel. Now my mail is always messed up

There was a problem logging onto your mail server. Your Password was rejected. Account: 'mail.******.net', Server: 'mail.******.net', Protocol: POP3, Server Response: '-ERR Sorry cannot find an owner for that domain (sitedev.******.net)', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92


Which obviously has something to do with subdomains. since sitedev.******.net has nothing to do with the mail server, its a subdomain I created and couldn't delete. I have told them about this also but still have the error for 2 days.

FYI: I know the password is correct.

We are actively researching the concerns Mafukie has brought to our attention. Some of the issues appear to be Linux related. One obvious solution would significantly impact CPanel. As we mentioned yesterday it will take us a few days to get a response to you.

Mafukie, could you please use our help desk to log all and any concerns you have. This will allow us to better track and communicate. At this time, I don't see any of your concerns logged.

Thanks
John

Mafukie, the only reason your email accounts are doing that is because of the new cpanel email system, you'll need to use email@domain.com as the username, not user email.

Also I've possibally found a solution to the problem however it doesn't support several needed programs however most all of the common commands are there.

Also for Marshall

Yes its a cpanel wide problem unless other companies have designed or developed their own system to correct this, its actually quite default with Linux and no real way around it without severly restricting user access.


[Edited by DanielP on 02-25-2001 at 06:31 PM]

Originally posted by Burnsy
We are actively researching the concerns Mafukie has brought to our attention. Some of the issues appear to be Linux related. One obvious solution would significantly impact CPanel. As we mentioned yesterday it will take us a few days to get a response to you.

Mafukie, could you please use our help desk to log all and any concerns you have. This will allow us to better track and communicate. At this time, I don't see any of your concerns logged.

Thanks
John


I have already brought those issues up to your techs over ICQ, people were asking about security and how things are running at Webhosts, so I told them my current experiences with VenturesOnline.

Originally posted by DanielP
Mafukie, the only reason your email accounts are doing that is because of the new cpanel email system, you'll need to use email@domain.com as the username, not user email.

Also I've possibally found a solution to the problem however it doesn't support several needed programs however most all of the common commands are there.




The email works now that I use email@domain.com. But I was never informed about these changes, even when I asked for a solution.

Thanks

That is incorrect, ICQ history.

----------------------------------

On 02/24/2001 4:04 PM Mafukie said:

No, Im talking about that messing up my Emails and not being able to log into them without getting an error.

1. I can't delete subdomains
2. I cant log into my email

On 02/24/2001 4:04 PM Daniel P said:

ok are you using the full "user@domain.com" login?

---------------------------------

Then you said it worked and end of discussion, I've got full ICQ logs if you'd like them.

yes, I said email all of a sudden works. But later on it didn't.

I was concered as to why Subdomains are not deleteable. Email works now because of the login@domain.com

I wasn't paying attention to your ICQ message because before we added subdomains just the login worked fine.

While I am not privy to all the discussions going on about people's private computers, I can say...

Marfukie and company, it would appear from my perspective, that Daniel and John have been extraordinarily attentive to your concerns and are actively seeking remedies. Have they written back to you? Yes. You are not being ignored. Have they looked into the issues and made suggestions? Yes. Are they continuing to define the scope of the problem and investigate solutions? Yes. Have they found solutions and are now testing them for compatibility? Yes. Are they running into problems but being up-front and providing updates? Yes. Are they just giving up and saying "too bad" and blowing you and other customers off? No.

This is far, far more than I have _ever_ seen out of MANY webhosting companies I have dealt with not the least of whom are the old Hiway Technologies, ***** (well, they're almost famous...), AITCOM and Burst. And I have heard of much worse on this board! I personally do not have enough fingers and toes to count the number of times I have been blatantly IGNORED by support teams when a technical issue surfaced. Issues that rendered entire parts of my hosting packages completely dead. They did not care.

--- That does not appear to be the case here ---

I understand that technical issues can be very frustrating to the end user. I have been a frustrated end user. :) However I don't think it's fair to come on a board and air the dirty laundry when the laundry is actively being washed. Perhaps the stains are stubborn but clearly they're working on it. Daniel and co. are tending to the programming issues. It is not realistic to expect an instantaneous answer/solution to tech issues especially when it might not be clear, initially, just how far the scope of the complete problem might be.

We get spoiled with computers. :)We expect them to work at the snap of our fingers. This would be a case in point where it doesn't always work that way. In the end the work has to be done manually, by hand, by people, and I have yet to see a truly Magician Programmer. We must be careful not to set our expectations too high. Soon no one will be able to reach them and then we just end up bitter when it all comes crashing down.

Again, I am not privy to the behind-the-scenes stuff, but kiddies, take a deep breath. Personality differences aside it would seem the issue is being dealt with. Stop distracting them and getting on their nerves, and let the boys get the job done.

*curtsy* And I hope your 'puter is happy again soon. :D

Your friend,
Bailey

Amen !

Back to the original topic of this thread - a webhosting comapny with great support:

If you want excellent tech support, you can do no better than at HostingMatters. See

http://www.HostingMatters.com

They are an Alabanza-based hosting company. Annette and Stephanie provide excellent and timely customer support and have a dedicated following. They really go the extra mile for their customers. Just read the Discussion Board at their site.

And they have a very good reseller's package there. I've been with them since August and cannot say enough about them.

Sean

man i was thinking this topic was branching off into the abyss.

more specifically do you guys no of any good web host with excellent tech support and coldfusion running on linus??? thanks again...

http://www.wizardshosting.com

enuff said :D

I`m with Liquidweb.
They have the best offer (but there isn`t many signing up :) ).
Some simple problems, no downtime, customer support is good. Average of 2-3 hours response time, if you use the help desk and not reply.

Originally posted by CF_Tagger
and coldfusion running on linux???

All you guys seemed to have missed the major part of what he just asked, ColdFusion, as far as I know the last to mentioned don't run ColdFusion.

MAN!!!

I want to stangle them!!! I talked with support at powersurge to resolve the inccorrect ip addresses, yet i am still not able register those ip addresses with network solutions! i think my client my drop me for not having his site live since the project completion date was feb 5, 2001.

why can't they make this hosting think easier...