I really can't believe cPanel guys, they just decide tomcat is no good for them so they disable it for millions of users without any notification

so its up to them what us webhosting provider can provide to the market or what?

its working just fine why disable it and tell us to wait for Apache 2 release to install tomcat? :crazy:

its really unbelievable what they are doing, will they pay us back the money we lost from this break and customers loss ?

or cPanel is an opensource software and use it AS IS without any warranty nor support?

Your aware that the tomcat plugin was beta and still supported? You were using cpanel 11, right?

Did they took away the already installed tomcat setup on the server?

Your aware that the tomcat plugin was beta and still supported? You were using cpanel 11, right?

i was using cpanel 10 and it was automatically broke when cpanel automatically updated its software

so i upgraded to 11 and tried to recompile it , it doesn't accept at all

if it was beta and working and serving our needs, they should not just simply remove it an break our servers without a notification!!!

Did they took away the already installed tomcat setup on the server?

yes they just took away an installed tomcat setup on our servers and their answer is:
it is currently too broken to be used at this time.

cPanel is well known for making changes that negatively affect a Server. I, for example, was serious PO'd at how, in doing a regular cPanel update, they forced an upgrade to cPanel 11 without prior notice. Especially since there are required updates that need to be manually done, before and after the upgrade.

All par for the course but as they say, "It's their software, their rules." One either learns to live with the problems, find workarounds or switch to another Control Panel. Investing in Hair Transplants is not a bad idea either. ;)

What release tree were you using?

Did they not list it on their website that Tomcat was not provided? I am sure somewhere in the change log you read before upgrading it mentioned this. At least I hope it did because that would suck.

Rob: second on that for hair transplants :D

carlgm: i was using stable then moved to release and still not working.

one of cpanel techs will try to help me, hopefully it works fine atleast till we find a permanent solution.

Dont blame cPanel. This guys are the best. They already gave me so much support for free, its unbelievable. The cPanel guys are the best! btw, cPanel 11 is cool, i have it. :)

It's not free support, You are paying for a software subscription with your dedicated server... cPanel is not a free product.

I know its not. But thier product is thier product and i use it. But they give so uch support, i would be paying a normal person twice the amount i pay for cpanel, instead of paying nothing to the guys. (not counting monthly fees)

DirectAdmin all the way! :D

Cheaper and better performance imho.

yes they just took away an installed tomcat setup on our servers and their answer is:
it is currently too broken to be used at this time.

that is not a good move! They are basically destroying your business indirectly.

Pretty irresponsible.

Providing BETA software to your clients is irresponsible...

It is your job to read the fine print and know what you are selling.

He wasn't providing beta software, he was providing a control panel which had a beta module. Tomcat isn't beta.

They should not have just dropped a module without notification. CPanel is the biggest control panel around, they have to realize that even on a BETA module, there are still going to be a percentage of people who are using it.

Providing BETA software to your clients is irresponsible...

Unless they too are informed...

Solution: DISABLE auto updates, and read the changelog.txt before doing upgrades. Also good to keep an eye on the WHM/cPanel bugtracker.

I too agree that the people at cPanel are great! Support rocks, and everyone I have ever dealt with there is a real pro.

Unless they too are informed...

Solution: DISABLE auto updates, and read the changelog.txt before doing upgrades. Also good to keep an eye on the WHM/cPanel bugtracker.

I too agree that the people at cPanel are great! Support rocks, and everyone I have ever dealt with there is a real pro.

Agreed - it is irresponsible to have automatic updates on production servers. People should not blame cPanel for their own poor practices and misconfiguration.

Every change is recorded in the change logs.. You should read the change log before you upgrade your server..

Providing BETA software to your clients is irresponsible...

It is your job to read the fine print and know what you are selling.


right to the point

I too think there is no point of blaming cpanel.

One should never use a "beta" (let it be a module) in production environment. And if you do, you cant blame anyone else for that.

And yes... cpanel support is great =D

i was using cpanel 10 and it was automatically broke when cpanel automatically updated its software


Sorry to hear of your problem, but IMHO anyone stupid enough to let "software" decide when to update deserves these kind of problems - you need to have a defined QA procedure, check the new versions of things before your roll them out, not play russian-roulette with your paying customers business...

Offering BETA facilities to your clients was never the cleverest of things to do either :stickout:

Anyway why not just manually install tomcat, rather than relying on the control panel for 3rd party software management ?

Providing BETA software to your clients is irresponsible...

It is your job to read the fine print and know what you are selling.

All the cpanel addons are in BETA.. i never touch them at all. The most is we set them up manually.

Solution: DISABLE auto updates,


We actually have auto updates disabled. Have for years. Woke up about a week ago, only to discover cPanel did a FORCED update and broke stuff. I wasn't even aware that they would ever do that.

--Tina

Tina, did that happen across all your servers?

Tina, did that happen across all your servers?

No, it seemed to only be the ones that were using CP11.

--Tina

That would irk me, I didn't notice any forced upgrades on my cp11 servers but I have been keeping them fairly up to date manually because of "other issues".

We actually have auto updates disabled. Have for years. Woke up about a week ago, only to discover cPanel did a FORCED update and broke stuff. I wasn't even aware that they would ever do that

They've done that before (dec 2005 was the last time I recall) when its considerd a major security issue - there *should* be a setting (separate to the normal auto updates) to disable it - we just f/walled off layer2.cpanel.net unless its needed.

All the cpanel addons are in BETA.. i never touch them at all. The most is we set them up manually.

The most I've setup from there is Munin. Takes a little load on the servers but it's a very nice visual addition.

cPanel 11 isnt even considered stable, so the fact that anyone is complaining about something that it does is ridiculous IMHO.

Unless they too are informed...

Solution: DISABLE auto updates, and read the changelog.txt before doing upgrades. Also good to keep an eye on the WHM/cPanel bugtracker.

I too agree that the people at cPanel are great! Support rocks, and everyone I have ever dealt with there is a real pro.

I totally agree with you to disable auto updates. more over i would say that people there provide a good support. Cpanel too does not sound too much costly for the support they are providing.

Does anyone use Tomcat at all? We havent had a single request for Tomcat (cpu hog)

I have had a total of 3 requests for tomcat. It was not financially viable for us to start supporting tomcat considering the low request rate...

Does anyone use Tomcat at all? We havent had a single request for Tomcat (cpu hog)

Yes, we host a number of Java/Tomcat sites, particularly e-commerce systems, just not on servers running cpanel/whm.

Have used Ensim, but that only works with Tomcat4, have tried plesk, but it's unstable - ended up simply having servers dedicated to Java customers.

If you're seeing Tomcat as a cpu hog then you've either:
- got too many java sites on the one box
- got the wrong cpu for the job
- misconfigured the server.xml

Dual XeonDuo, 4Gb Ram, Running 60 busy java sites - no appreciable load, sites load instantly.

826 tomcat5 25 0 7493m 315m 102m S 79 5.3 119:55.21 java

Dual Xeon 2.4, 4Gb Ram, Running 45 busy java sites - no appreciable load, sites load instantly.

4722 tomcat4 16 0 2188m 150m 5504 S 41 1.2 207:46.50 java

DirectAdmin all the way! :D

Cheaper and better performance imho.

I think its more expensive

Just becuase cpanel disables it doesnt mean it isnt worthy in the hosting industry. This is just one of the problems with hosting today for most places. They install cpanel and call it web hosting. cpanel is just a tool to help clients manage various basic systems. Any host worth it weight will provide countless customizations beyond whats stock with a cpanel install.

Just becuase cpanel ditched it doesnt mean its gone from hosting for good.