Cadenet's "HOLLY" server has been down for more than 15 hours ...

just got off the live chat with someone from Cadenet - he said that the NETOP is working on it but they DO NOT have an ETA ...

15 hours .... sites on the "HOLLY" server are all not accessable ...

any one else using this hosting provider ?

Best of all, on their main site, their system status shows that everything is working well, didn't know that sites which cannot be accessed are considered "working well"

this certainly redefines any TOS....

Originally posted by ohmygod
Cadenet's "HOLLY" server has been down for more than 15 hours ...

just got off the live chat with someone from Cadenet - he said that the NETOP is working on it but they DO NOT have an ETA ...

15 hours .... sites on the "HOLLY" server are all not accessable ...

any one else using this hosting provider ?

Best of all, on their main site, their system status shows that everything is working well, didn't know that sites which cannot be accessed are considered "working well"

this certainly redefines any TOS....

My current site "vdomainhost.com" and many other sites and clients site is also with Cadenet.

I do ask "Geff" from Cadenet and he give me the answer that "we do not have the ETA of solution...and that they are actually aware of this problem already."

So I ask , "Why dont cadenet email us and inform us , instead we had to keep on chasing them"... no answer given , just keep on telling me that "We are working on it.. " :angry:

BTW, I am switching to another web host ....

Great Now I received email that their server crashed and may not be able to restore all the data back...same case with Availhosting the last time....:angry:

Dear Customer,

Thank you for taking the time to read this email and for your patience with your CadeNet holly account. We would like to sincerely apologise for the recent problems that you have been facing because of the server crash we recently encountered with the holly server. Our technicians have been working on it for hours trying to determine the problems with this system and we have now unfortunately discovered that both our master drive, where your data is stored, and our backups have both been destroyed. As you may or may not be aware we have spent months developing contingency plans and redundancies for such an event, however the knocking out of both the hard drive and the backup system was totally unexpected and devastating.

This server failure was totally unexpected and this unfortunately means that your account and your clients accounts, should you be a reseller, are unfortunately lost. We are trying to restore as much as we can from the backups that we have but we are unsure as to how much we can take off this drive. I realise that this is not good enough and we are very sorry that this has happened but we will do everything possible to resolve the situation. If you have your own backups we will happily restore them to the new server immediately, simply visit http://www.cadenet.net/deskpro and create a new ticket with your backup. I also realise that nothing that we can do can realistically make amends for this terrible failure however I would like to offer all those clients who are willing to stay with us 2 months free hosting, or 1 month's refund and 1 month free.


We are in the middle of setting up a new server for all our holly customers, named elizabeth, and this is on even higher specifications then our previous server. It is 2 x 36GB SCSI, 1GB RAM, Dual PIII, Network Backup and Backup drive. This new system is in our original Network Operations Centre and technicians will be monitoring it with even greater effort over the following months.

We will have the new server, elizabeth, up and running within 24 hours and will then guarantee a full 100% server running time, excluding scheduled down times for maintenance, which are always posted well in advance and connection issues outside our control. If we do not keep to this promise we will offer a days credit for every hour the servers are down. Once the new server is running you will be able to upload your backups, we will be happy to do this for you if required.
You should receive your login details for your account within 24 hours and we will help you at all stages with getting your account back up to speed, our technicians are available 24 hours a day to assist you.

With this server issue we have identified flaws in our own communication and our planning and we will be devoting a lot of resources into making sure that this never happens again. As Customer Service Manager I cannot apologise enough for our lack of communication during this outage and I would like to promise all our customers that this was unacceptable and will not happen again.

Please feel free to contact me personally by email on csm@cadenet.net or John.Bradshaw@cadenet.net and I would be more then happy to telephone you or correspond via email to explain the situation further and help you as much as possible.

John Bradshaw
Customer Service Manager (CSM)
CadeNet Communications Ltd

It hardly helps to make backups on the same disk drive :rolleyes:

every hosts worst nightmare :(

Originally posted by IT Hosting
It hardly helps to make backups on the same disk drive :rolleyes:
They weren't. It was a separate drive. [or they should have been]
We are in the middle of setting up a new server for all our holly customers, named elizabeth, and this is on even higher specifications then our previous server. It is 2 x 36GB SCSI, 1GB RAM, Dual PIII, Network Backup and Backup drive.
Maybe add another SCSI drive there and RAID5 config?? So have 3*36GB SCSI drives with RAID5 and another 80GB IDE drive as the ../backup ??

I had finally migrate to the new server and new web host... :D

Well,

I also moved to another host,

but unfortunately they have the logins of my domain.

Great way of hijacking business

WTF, there seems to be a very basic misunderstanding here
as to what a backup is defined as:

backup of data is a copy of the data stored anywhere but the system it belongs to. It's just common sense on your config's of your network.

heck does this guy know that there are companies that can restore your data in 24 hours -72 hours ( sometimes less some times more ) if you send them the hard drive.

good luck you guys

mike

Thanks for your advice.

Don't be too surprised. When Cadenet posts its offers, they look too good to be true, and then folks wonder why they are failing them? I'm sorry it happened though.

I had learned my lesson.. 1st Availhosting, Then cadenet