Obviously, clients like fast support, but what do people seem to be content with? Do they consider evenings and Sundays with more leniency than normal business hours? What is your average response time?

Originally posted by justageek
Do they consider evenings and Sundays with more leniency than normal business hours?
Something to consider, as as the time of this post, it's 1:30 pm Monday for me, 4:30 am in England and 11:30 pm Sunday evening on the east coast of America.

The internet does not sleep :)


Lats...

Originally posted by Lats

The internet does not sleep :)


Well said... but then, neither do most computer geeks running hosting companies, so I think the hosting industry will be alright ;)

Less than 30minutes is ok, but i think that you'll have more customers if you solve all problems and answer in 15-20 minutes.

There is no such thing as "normal business hours" :D

ok.

35% - up to 30 minutes
30% - up to 1h
25% - up to 2h
5% - up to 5h
5% - up to 6h (and never more)

By the grace of God, I can usually reply within half an hour or an hour. But this never went up then 2 hours.


-Omair