I've been looking for a good, simple hosting service for a while and recently came across cyberpixels.com. Anyone have any information on this host?

http://www.cyberpixels.com/

Try this search result (http://www.webhostingtalk.com/search.php?s=&action=showresults&searchid=465014&sortby=lastpost&sortorder=descending).


Lats...

Oi.. Thanks!

x.x;;

my friend uses cyberpixels.com. there is a LOT of downtime. she just got her account almost a month ago, and for the past week, it's been acting really funny. also, in my attempts for a custom quote, no one could supply me with a quote, and i tried for two weeks. i wouldn't recommend them.

I would stay away from them, at least for now. One of their servers is having serious trouble. And guess where they've been putting all the new accounts? On that server which hasn't worked properly since a week ago.

I'm just waiting for that particular server to come back up (torgo) so I can get more recent backups (I have backups, just not up to the minute backups) and get the heck away from that place.

Hi, I've been a customer with Cyberpixels since March 2002. If you are not looking to get hosting right away, I would advise that you wait it out. They are currently experiencing problems with two of their newer servers. The second server, Water, had many problems for a while, so they started moving accounts onto the third (Torgo) and fourth (Aphex) servers. But now Torgo is the one acting up. Support sent us the following e-mail yesterday:

"On Friday July 19, 2002 we're having problems with the network and
Torgo. It seems that another server is intermittently stealing the IP that
torgo has - and as a result randomly pops up apache install messages on
websites - that disappear after a few minutes..then come back again.

We've contacted the network control center asking them to fix this and
are waiting for their reply. As it stands now its hard to pinpoint the
problem since it comes and goes - actually convincing them there was a
problem in the first place took hours since whenever they looked it was
fine."

I personally have no problems, because two of my sites is on Wind (first server). However, another site is on Torgo, and while I haven't done anything with that site, other people I know are on Torgo and there's been lots of downtime.

If you're looking for another personal site host, try E-Starr (http://e-starr.net). I also recommend Splashhost (http://splashhost.com). I use them for another domain (since December 2001) and things have been great.

From reading their forums it seems they are placing alot of accounts on one server hence causing problems.

Aiie . . . I am currently hosted at Cyberpixels.Com and I am on the Torgo server, the one that is currently screwed. I agree with Lain, if you are really interested in their services, wait until they get Torgo fixed up.

On the flip side, they have AMAZING customer service. Shi is extremely nice and helpful and has kept everyone updated with the situation.

In my opinion, they're real great but this downtime is giving them a bad name . . .

Like Lain, I'm also on Wind. No problems for my site, but I too have been watching the CP forums. The problem server, Torgo, does not appear to be overloaded from what I read. This appears to be a configuration problem that was done by the people at the center where the server resides. And those people are trying to pass the buck instead of fixing the problem for Shi. Yes, there are a lot of frustrated people, but problems can happen anywhere.

Overall, the service and communication that Cyberpixels provides is outstanding. But it would be wise to wait until this gets straightened out, and it will be well worth the wait.

I was with this host until this past week...
I have been with other hosts and I have never seen such a disorganized place but it not always that way.

In the beginning it was CAKE... support tickets were answered within hours , sometimes minutes, everything was wonderful.

All of a sudden its like the place exploded. I had a support ticket where the "tech" argued with me that I wasn't installing the scripts right and he was completely wrong about the paths, some other person that is hosted with them told me. Some techie.

Poeple on AIM either don't answer you or know nothing.

Then I feel bad for Shi becasue she was left all alone for like 2 weeks when people had vacation or other problems... you cant run something like that.. its a business and i think some of them are kids who just dont know any better.

THis problem of the IPs. I feel bad for it happening but they are STILL PUTTING NEW CUSTOMERS ON THE SERVER WHEN IT IS DOWN.... people are wandering into the forum like lost sheep....

Please guys at least have the decency not to take money.

No matter what you think, downtime is a big deal, no matter what kind of site you have. You pay your money you want service.

I apologize for my English I am not a native speaker

I was *this* close to going with them.
But I noticed something was wrong when they didn't reply to my e-mails (questions about cutom hosting plan, paying by check etc), and when you asked them something on AIM they only said "That isn't my department". :rolleyes:

Well, I'm glad I didn't go with them.

I like their site design. Clean simple and colorful.

I like their design too! :) It's really nice. But it's not a web design company I'm looking for, I'm looking for a hosting company.

I know a few people who are hosting with them. They have nothing but praise for them. Admitedly they are on the first server (wind??). Shame to see their service levels dropping, they offer really nice packages targetted primarily at the EN/Blog sites.

I honestly hope they can get their problems sorted out and continue on with what they are offering.

I've been hosted at Cyberpixels since late April. When I first joined up, the service was excellent, all support requests were answered within hours, often times within 10-15 minutes after the request was initially submitted. The staff was polite, courteous, fast, and offered their services at a low price.

The problems began to start about a month ago, and have gotten steadily worse since then. Below is a list of all the negative experiences I've had since that time:

1. Account Splitting:
I bought a second domain at the end of May, and I made the decision to split my account to accomodate the new domain. Cyberpixels states quite plainly on their website that requests of this nature are usually carried out within a few hours. I submitted a help desk ticket, and waited several days. No response. I emailed, and waited a few more days. Still no response. Submitted another ticket, still nothing. Finally, a week later, my request was carried out. So much for "a few hours".

2. Downtimes/Slowness:
I have one account on Water, and one account on Torgo. The Water accounts have been plauged with constant slowness and intermittent downtimes for the past couple months. My account on Torgo has been DOA for the past 3 days, with no word from admin on how much longer we'll have to wait. Downtimes will often times go completely unexplained by the staff until long after the fact, leaving hundreds of customers totally in the dark about what happened to their sites. It's quite obvious to anyone with accounts on either one of these servers that Cyberpixels is indeed HIGHLY disorganized and severely understaffed. One can only be patient with this level of chaos for so long before it just becomes completely unacceptable and unprofessional.

To add insult to injury, it also appears that they have been adding new sign ups to Torgo, the server that has been out of comission since FRIDAY.

3. Uninformed Techs
I recently was having problems installing some CGI scripts to my account on Torgo. I am not a newbie to script installation, and after spending many hours being completely frustrated, I submitted a help desk ticket, including a copied and pasted version of the script I was having trouble with. Many hours later, I got a response from a tech who told me I was at fault, that I had obviously chmodded my files incorrectly or made some other error. Knwoing I hadn't, I kept the ticket open, at which point Shi responded to my request, telling me that the correct path was home2/username/dir, not home/username/dir.

Basically, one of CP's tech support staff was so clueless that he didn't even know what the correct PATHS were.

Also, Cyberpixels promises 24/7 tech support via email or AIM. If you're lucky enough to catch one of the staff on AIM, they will usually tell you that they can't answer your question, or that it's "not their department". Emails and help desk tickets are often ignored for days at a time, which brings us to...

4. Deleted Help Desk Tickets
One 2 seperate occasions, I've submitted help desk tickets which have simply been deleted with no response and no trace of their existance. The questions I was asking were quite specific in nature, and not just something one could easily look up in the FAQ (like "where is the location of sendmail?" or something silly like that).

5. Custom Quote Request Never Answered
The account I have on Torgo is for a client of mine (which makes this current downtime even worse, but I digress). Initially, we had planned on getting a custom hosting package, because none of they plans they currently offer really fit what we needed. We filled out the form on the site, and recieved an autoresponse telling us that our request would be processed ASAP.

Well, apparently "ASAP" means NEVER, because the request was never responded to. After waiting a couple days, I finally gave in and bought one of the standard hosting packages. This was several weeks ago, and I still haven't recieved a response to my initial request for a custom hosting package.

There have also been many other annoyances along the way, but these are the major ones that I recall. I'm not laying the blame on any one particular staff member, particularly not at Shi, who I know has been working her ass off trying to hold everything together. But let's just say I will no longer refer anyone to Cyberpixels services, and I'm most likely going to be moving my accounts elsewhere unless some major changes are made with their service- and SOON. Everything has just gone so far downhill, and my patience has been so taxed that it hardly seems worth it anymore, no matter HOW cheap it is.

If uptime and relatively hassle free hosting is important to you, spend a few more bucks a month and sleep easier.

Do a search and you'll find reliable/quality hosts who would love to help you keep your site online with minimal hassle.

Hey, I'm hosted with CP. And guess what lucky server I'm on? Torgo of course. I attempted to read the replies to this forum, but I had to stop reading, it was just making me really angry... Cyberpixels has great hosting a support. They are understaffed at the moment with people having problems or being away. Shi is doing EVERYTHING possisble to get Torgo back and running, and it's not even CP's fault, yet they are getting blamed for this downtime. We are even getting refunds. They have GREAT support. Usually things take no time at all, but when things happen like this, and there are ONLY two people there to run the whole show, how can they answer little things like splitting accounts when they have to try and make hundreds of customers happy instead of just one. Shi works practically 24/7 for CP, and is not only a great personal, she helps everyone out as much as she can.

" I feel bad for it happening but they are STILL PUTTING NEW CUSTOMERS ON THE SERVER WHEN IT IS DOWN.... people are wandering into the forum like lost sheep.... " Actually they are not, they can't even access Torgo let alone put people on it. The reason two people have this problem is because they're accounts just got fully activated and it they were started BEFORE the server went down.

One server is having trouble, they do have 3 other servers. As for customer quotes, I had to wait 2 weeks to get my quote, I finally had to stay up till 2am to talk to Shi to get my quote. But with things happening like what happened to Water and now this, they're a little busy, and especially when they are understaffed as they are at the moment.

I would recommend CP even after this downtime, don't get me wrong, I'm as mad about it as anyone else is, I'm on that server, but it's not their fault it's down and they are still trying everything they can to fix it. If I repeated anything, I'm sorry but I just can't read this forum... It makes me too upset to see people treating CP like this when they don't deserve that.

How come you were looking for new hosting on this forum just on the 18th then?:eek:

Or have you only been with CP since then.... in which case your strong opinion is a little odd ... considering Torgo has been down since the 19th. :laugh:

Hmm. ;)

One thing though, P-MORGirl, Torgo has had problems for almost a week. Tuesday night was the first night torgo started going down. It seems like almost every night after (and into the afternoon sometimes as well) since then it would go down.

CP is, I guess, great if you have a small site and want all the extras. But if you actually want some reliability (and not just someone to install your Moveable Type for you) then it's best to look elsewhere. What Curtis H. said is true, although I wish I had realized it earlier.


We are even getting refunds.

Shi said it would only be if the company they rent their servers from agree to refund CP. Who knows if that will happen.


They are understaffed at the moment with people having problems or being away.


If CP is so understaffed, maybe they shouldn't be taking on anymore new customers and focus on the ones they already have. Companies like Aletia just end up flushing themselves down the toilet by taking more customers and not being able to handle them.

To close, I'm not trying to attack CP. I appreciate what they're doing, I just wonder what their future will be like.

Originally posted by Curtis H.
If uptime and relatively hassle free hosting is important to you, spend a few more bucks a month and sleep easier.



Agreed. Especially if you're running a business site.

One of my sites is hosted on CyberPixels, server : water. Yes, a tad lagged.. but not too bad.

I still recommend CP if you've got a personal site, and limited budget. Those gals heading CP really take it to heart when something bad happens, and work quite hard to smooth things out.

CP is a great place to start with, IMO. For such low prices and loads of features, good for testing sites as well.

Originally posted by P-MORGirl
Shi is doing EVERYTHING possisble to get Torgo back and running, and it's not even CP's fault, yet they are getting blamed for this downtime.

Technically it is, the user pays Cyberpixels they provide the service hence if their's anything wrong with the service they are responsible.

I wondered when this post would happen.

Yes if you need anything more then an account setup dont come to Cyberpixels at this time. To be honest I cant handle it. I'm taking care of our current customers and current situations at this time and I dont have the authority or capability of hiring anyone to help me with my partner being out of the picture since the 28th of June.

I do my best to help everyone and anyone but at this moment I'm being pulled in a million directions and I only have two hands. once my partner comes back and CP can hire some people asap then yes everything should be fine to take on new people and provide the kind of service we used to. But right now..I just can't.

I hate to discuss this whole situation here. But to clear up a few things - refunds will be given REGARDLESS of whether we get one from our provider or not. Really, what kind of people would we be if we didnt give refunds after this inexcuseable amount of downtime of a server? Whether its our fault or not.
Second no we are NOT setting up new accounts on the Torgo server. We cant even login to the server..let alone create new accounts. Like I've posted elsewhere...Our server is locked down to us - the IP has been binded by our provider to another server as far as I can tell - and until that gets undone or fixed there is absolutely nothing I can do.

As for the other issues brought up in this thread - head over to our own forums please - answers are usually found there - I try to keep everyone updated on the situation as I find out anything.

CyberPixels is the worlds first web hosting provider for 15 year olds by 15 year olds. One need look no further than their very own support forums (http://forums.cyberpixels.com) to see the quality of service they are capable of providing. Or, if you don't want to read through all of that insipid "lol" and smiley face laden drivel, I had an autistic five year old girl summarize the entire board in webcomic form here (http://sindee.netfirms.com) in exchange for a Toblerone.

I am doubly bitter as in addition to the general ignorance of the support staff and the nowhere-near-99-percent-uptime delivered, they kicked me off for housing humorously nauseating nude photography on my site without any sort of warning or explanation whatsoever -dubbing me a porn monger and threatening to tack on some bogus $50 "cancellation fee" that they just made up out of the blue for offending their aesthetic sensibilities after they wiped my account clean off their drives. I consider myself very lucky as the handful of people I know who are still stuck with them are now the proud owners of completely non-functional sites which the oh so knowledgeable support staff continually blames on either runaway scripts they're too stupid to know how to kill, imaginary DOS attacks, Apache config files that just mysteriously vanish (no backup copies of course) and their own poor tastes in hardware. They're pretty good at restarting their servers every 15 minutes though, and they will talk to you on AIM, so if you're into that sort of thing, by all means, give them your credit card number. If you instead prefer a reliable host staffed by knowledgeable professionals who are legally authorized to work in the United States, spend that extra two bucks a month and go somewhere else.

engelmacher, get your facts straight. becca is 19 and shi is in her 20s.

and if you had the decency to read this (http://www.cyberpixels.com/aup.php), maybe you would understand why they rightfully cancelled your account. it isn't rocket science.

Originally posted by Engelmacher
CyberPixels is the worlds first web hosting provider for 15 year olds by 15 year olds. One need look no further than their very own support forums (http://forums.cyberpixels.com) to see the quality of service they are capable of providing. Or, if you don't want to read through all of that insipid "lol" and smiley face laden drivel, I had an autistic five year old girl summarize the entire board in webcomic form here (http://sindee.netfirms.com) in exchange for a Toblerone.


omg teh comix kikcs ass lol
:D:D:D

Hehe
Seriously, that's very funny.

lol vry funnie :blush: :emlaugh: lol

:rolleyes: The comic- Wow and how incredibly lame also.

Regarding the mocking of CP's target audience...

If you had any marketing skills, you'd realize that teenagers are a huge profit resource to tap into. Their 'babysitting' money isn't as meager as you think.

So while you continue laugh at the 'little lam3r k1ddi3z' because you couldn't put your disgusting porn on the server, the orders will keep coming in.

Originally posted by Lele
:rolleyes: The comic- Wow and how incredibly lame also.

Regarding the mocking of CP's target audience...

If you had any marketing skills, you'd realize that teenagers are a huge profit resource to tap into. Their 'babysitting' money isn't as meager as you think.

So while you continue laugh at the 'little lam3r k1ddi3z' because you couldn't put your disgusting porn on the server, the orders will keep coming in.

I don't have any marketing skills, nor do I want any. For this reason, I can sleep soundly in knowing that I have done absolutely nothing to lower the collective quality standards of humanity by catering to and/or exploiting the many whims of sub-human vermin who think that Avril Levigne is a really talented performer.

And thank you tasha. I read the AUP, and asked Rebecca if any of my content was in violation of said document prior to signing up. I was informed that it was not. They have since revised their AUP just for filthy pornographers like me. Meanwhile, camwhores (http://shona.over-came.net/) with more popup nudie ads than you can shake a stick at are allowed to house their drivel on CP servers unabated. That's not pornography? Ok... Ask sysadmin Sean how old he is sometime.

Engelmacher, who made the comic?

camwhore


Those ads are really sick.... I'm sorry I clicked on it. :puke:

Engelmacher,

How incredible mature are you then? Calling girls with webcams "camwhores", and even put a link to some girls webpage!
I question your age, and I think that you're just an immature teenager.

If it wasn't for big competition, believe me, I wouldn't have such ads poping up from my site. However, the big picture here is that *I* have nothing to do what what those people put on their sites, I am just participating in one of their competitions. It has nothing to do with my website or my host's server. Have a nice day, got back to whatever you were dicussing. :-)

oh i'm very well aware that sean is in high school. but he's effing brilliant. much more so than you, seeing as how you think it's appropriate to put porn on your website in the first place. in fact, i don't believe a damn word you say. *moves on*

Originally posted by Shona
If it wasn't for big competition, believe me, I wouldn't have such ads poping up from my site. However, the big picture here is that *I* have nothing to do what what those people put on their sites, I am just participating in one of their competitions. It has nothing to do with my website or my host's server. Have a nice day, got back to whatever you were dicussing. :-)

What "competition" is it that you are participating in? You are somewhat responsible for what you lay out for your visitors to see. And I don't believe you have written down any terms and conditions detailing how you are not responsible for any of the content provided by third party sites listed on your website.

When is the next issue of the comic coming out???

I think cyberpixels has a great company established. They offer very cheap plans. Obviously they have a lot of clients rolling in their direction. Customers will just have to live with the fact that their company is growing.

Originally posted by johnallen
I think cyberpixels has a great company established. They offer very cheap plans. Obviously they have a lot of clients rolling in their direction. Customers will just have to live with the fact that their company is growing.

Just because their company is growing is no excuse to provide a lower level of service.

I do not know enough about the company to comment on how their service is.

No, it's just that you posted this;

Customers will just have to live with the fact that their company is growing.

A truly well established company would not have their growth play a negative effect on their customers. Nor should the clients accept a lower standard of service because their provider is receiving more registrants.

When all companies grow larger things will happen. When they have alot more people sign up they will not be able to respond as quickly. It's just apart of a growing business. Now if it's a long term negative effect then it is a problem. if they address the problem quickly then it's no big deal.

When webreseller moved to another facility. I had some downtime. A couple days before that a router on level3 died. When I recently bought a new server with them, it took 3 days to get it. You don't see me bitching about it. They sold like 15 servers in 1 day. So it's a given they will have a extra work.

Originally posted by Engelmacher
CyberPixels is the worlds first web hosting provider for 15 year olds by 15 year olds. One need look no further than their very own support forums (http://forums.cyberpixels.com) to see the quality of service they are capable of providing. Or, if you don't want to read through all of that insipid "lol" and smiley face laden drivel, I had an autistic five year old girl summarize the entire board in webcomic form here (http://sindee.netfirms.com) in exchange for a Toblerone.

That comic is soooo funny:D

Two thumbs up :agree: :agree:

Originally posted by Engelmacher

I can sleep soundly in knowing that I have done absolutely nothing to lower the collective quality standards of humanity by catering to and/or exploiting the many whims of sub-human vermin who think that Avril Levigne is a really talented performer.



More like you pathetically live and breath just thinking of more ways to slam CP because the issue of your porn being removed from CP's server. How many months old is that issue now and you're *still* blabbing about it? Oh jee now it's bashing young teenage girls and their innocent likes. What next? How much lower can you stoop?

If you ever have children (And I hope you don't with that attitude), jee are you going to force them to jump from 5 to 30 yrs of age? Skip out on those Averil Levigne years!

And your porn site was much better than these teen domains ? Funny how you question/mock the content of these sites when your own is lacking in any depth besides goatcxe crap.

"sub-human vermin" you called them? Take a look in the mirror.

Since when did you become he who dictates what is quality in this world? Oh high and mighty mr. goatcx? Or should I say something along the lines of 'Heil...'

Oh how mature you look the more you consistently attack CP and their target audience of teens. And you're screeching about the maturity level of CP clients?? Get over it. The issue was resolved a long time ago.

The ISSUE AT HAND is CP's server reliability, not their target audience NOR your porn.

:rolleyes:

Lele,

Are you having trouble finding the right words for your post? Because I see you have edited it about three times now for Mr. engelmacher's benefit, or dramatic effect.

If you wish to drop the topic, please do, but your theatrics have no place here.

I call girls who are on camwhores.com and shove hundreds of popup windows advertising camwhores.com "camwhores," yes. And I do plan to dissuade as many people as humanly possible from this horrid excuse for a business so long as it continues to exist. Seems to be going pretty well actually. Just ask "tasha" about her impending move.

I am asserting nothing other than the fact that the downtime at CyberPixels is directly proportional to the amount of knowledge contained within the persons presently responsible for running it. I don't care who they host, or what their content is, I simply expect what I pay for. Since they are capable of delivering none of what they promise, I feel potential customers have the right to know that the only people singing CP's praises at this point are 16 year old children who use their webspace to inform the world about how their dog ate their retainer and what color snowboard they want for Christmas. If you run that kind of site, by all means, enjoy the cheapness. If you run another kind of site, an extra $2/mo will get you far better elsewhere.

If you mindless lemmings feel the need to flame me further, by all means, drop me a line and stop polluting this respectable board with your hebetudinous nonsense. My email address can be found on my porn site:

http://www.likebuttah.com

Originally posted by JennyAnn
Lele,

Are you having trouble finding the right words for your post? Because I see you have edited it about three times now for Mr. engelmacher's benefit, or dramatic effect.

If you wish to drop the topic, please do, but your theatrics have no place here.

Erm, I found more things I wanted to add in after I finished posting. I just got back from an 11hr workday, so my mind is frayed.

If engelmacher can openly attack CP and their clients, I think I can reply with my opinion in regards to that, thank you.

Originally posted by Engelmacher

I am asserting nothing other than the fact that the downtime at CyberPixels is directly proportional to the amount of knowledge contained within the persons presently responsible for running it.
If you mindless lemmings feel the need to flame me further, by all means, drop me a line and stop polluting this respectable board with your hebetudinous nonsense. My email address can be found on my porn site:

http://www.likebuttah.com [/B]

Oh please. Blind to your own fury again? You asserted a lot more than that.

And of course, take your own advice about polluting this board with "hebetudinous nonesense", please.

are you proud of owning a porn site? whatever... just don't expect many people to like you. people tend to stay away from disgusting creeps.

and you read my weblog? exactly what is your problem huh? here you are criticizing teenage girls, yet i'm a teenage girl, and you read my weblog. something just doesn't match up here.

Oh please, I thought this had come to an end...guys, don't get personal, it does not worth your time or the effort to reply just to get even with someone.

If you don't like other posts, just ignore them and state your opinion on CyberPixels. We are here to evaluate the company, not the users of this forum. :D

Oooh-boy. I didn't intend this to go so far.

I was looking for a simple, beginner friendly hosting server and it looked like CP fit that description. Although it seems like those who like the service highly recommend it, I'm too cautious to take the chances in going there at the moment.

Nonetheless, many thanks for everyone's replies, even if they seemed to have gone off topic as of late.

Originally posted by Engelmacher
My email address can be found on my porn site:

http://www.likebuttah.com

Hmmm I don't see any pr0n :D on that web site of yours. Sure it looks a bit unconventional but that's not pr0n at all.

On the other hand, I followed that camho' link :D and it had tonns of cute little -simulated underage- bee-hinds in glorious multicolor. Is that supposed to be hosted in CP ?

There's a bit of it under "Graphic Antics."

Heh...

Originally posted by Synthetic
There's a bit of it under "Graphic Antics."

Heh...

Well although it's rather provocative content it's not pornography.

Knock it off Engelmacher! Not all of Cyberpixels customers are teenagers. I, for one, saw my teens a few decades ago.

Once again Engelmacher, when will the new comic come out ?

Originally posted by Aylura
Nonetheless, many thanks for everyone's replies, even if they seemed to have gone off topic as of late.