I've been with the same host for four years, but it's time to move. Server down for 4 hours, no email response, ticket system broken, found contact phone in another domain record via Google. After he moved me to a new server it would not accept mail from sbcglobal.net and who knows who else (could not verify address) and he didn't know why. Now fixed, but I'm done.

I'm on a WHM/cPanel reseller account using about 2 GB space and so far this month 200 MB B/W. When I get a new host I'll be moving one site from static to php (band booking agency w/flash player, mailing list), and several other sites will become directories via php and Joomla. And a family tree/communication site. All of these are my own projects. I have a couple of static clients who need their own cPanel.

What I want, for under $25/mo, is:
Unix, Linux or other non-Windows OS, in the US (I'm in South)
Custom Nameservers
Dedicated IPs (2 minimum)
WHM/cPanel/Fantastico (not opposed to Hsphere, just never used it)
5-10 GB
200 GB b/w
Urchin stats (not the free Google version)
PHP 4/5, run as cgi (I've read that's preferable), MySQL
More than 2 people running the host (not a reseller)
A phone number for emergencies (when sites are down and email is broken)
I don't plan to oversell, but I want to be free to develop. I'm not up for VPS.

I try to be as self-sufficient as possible, been doing sites since 1995 (forgotten most of the command line I knew). I do ok with PHP if the script installs normally, but I might need some help occasionally. I only freak out if the site or email is down.

I've searched here for reviews for days. My eyes are crossing, narrowed it down to:
Resellerzoom - almost jumped on the US failover plan, but no phone number
knownhost - clean DNS report, but new, how many on staff?
cpanelreseller - dnsreport can't report at all
cirtexhosting - reverse dns failed
jaguarpc - open DNS (!), no spf record
innohosting - servers in US, but owners in UK? time difference an issue?

I've looked at a few others but they have open DNS, or other red boxes on the dns report. How important is a clean DNS report (ala dnsreport.com)?

Thanks.

Hello Diva,
Your list of requirements shouldn't be hard to find with your budget. I'd suggest looking in the offers section of this forum to find your match.

DNSReport is a great template to use when setting up DNS records, and troubleshooting errors. I don't see a huge issue if there are some yellows or reds, but it still should be checked out by an admin.

I suggest you to contact to all this hosts in your list, about the PHPSuexec requeriment, there are 2 at least there that I know that don't run PHP as CGI in all their servers.

innohosting - servers in US, but owners in UK? time difference an issue?

Tech support staff are in the USA. Tech support is 24x7 - Only sales support is UK based.. :)

Just a small note, there is a Reverse DNS Entry for our main domain you can verify http://private.dnsstuff.com/tools/ptr.ch?ip=cirtexhosting.com

Cheers

Tech support staff are in the USA. Tech support is 24x7 - Only sales support is UK based.. :)

Rameen,
I PMed some questions at 12:00 AM CST (would that be 8 AM UK time?), and again at 2:30-ish PM CST.
I made a sales ticket at 2:55 PM CST.

I notice you have been on WHT today. Have my messages been lost?

Thanks.

Diva,

IH-Rameen, might be busy supporting other peoples clients. Their latest promo states they will provide support for their clients clients.

Diva,

IH-Rameen, might be busy supporting other peoples clients. Their latest promo states they will provide support for their clients clients.

Nope, I don't have much part in that. I leave that for my staff :) We have been providing end-user support for a long time now.. ;)

Sales can take anything up to 24 hours for a reply since we give existing customers priority.

You opened a ticket at 7.55PM with Sales, you received a response from me at 11:13PM. Under 6 hours, which is well within the 24 hour turn-around we have for sales questions..

As for the PM you sent me on WHT, it hasn't even been 24 hours. If my status appears online on WHT, it does not imply that I am at my desk :)

That said, your pre-sales questions have been answered, if you have any further questions you are more than welcome to respond to the ticket to keep things organised and to receive a response within good time as you did today :)

To re-iterate on what I said before, Technical support is open 24 hours with responses received within minutes, and sometimes seconds.. Technical support is USA based as are our systems.

Nope, I don't have much part in that. I leave that for my staff :) We have been providing end-user support for a long time now.. ;)

Sales can take anything up to 24 hours for a reply since we give existing customers priority.

You opened a ticket at 7.55PM with Sales, you received a response from me at 11:13PM. Under 6 hours, which is well within the 24 hour turn-around we have for sales questions..

As for the PM you sent me on WHT, it hasn't even been 24 hours. If my status appears online on WHT, it does not imply that I am at my desk :)

That said, your pre-sales questions have been answered, if you have any further questions you are more than welcome to respond to the ticket to keep things organised and to receive a response within good time as you did today :)

To re-iterate on what I said before, Technical support is open 24 hours with responses received within minutes, and sometimes seconds.. Technical support is USA based as are our systems.

I've been reading so much on the forum and on hosts' sites that I must have overlooked where it said sales had a 24 hour turnaround. :erm: I've found it.
Other hosts had responded, so I thought my message had been overlooked. I have a business, it happens.

I assumed you were active on WHT today because of other posts you had made, but the timestamp could have been UK time, not US time, I don't know.
CST time now is 8:43 PM.

I'll follow up via ticket if I have more questions. Thanks.

I've been reading so much on the forum and on hosts' sites that I must have overlooked where it said sales had a 24 hour turnaround. :erm: I've found it.
Other hosts had responded, so I thought my message had been overlooked. I have a business, it happens.

I assumed you were active on WHT today because of other posts you had made, but the timestamp could have been UK time, not US time, I don't know.
CST time now is 8:43 PM.

I'll follow up via ticket if I have more questions. Thanks.

You're most welcome :). I look forward to your response :agree: