What can be said, 3 years of drama-free account, suddenly got limited when i moved from my country to USA last week. Reasonable, because ip's changed, i carry some funds with me to USA through PayPal because i dont love to carry cash during travel. That might seem a huge activity for them alright.

Ok they need address verification, how am i supposed to verify my address while i am thousands of miles from there. Acturally, i dont know even i have to, i have a credit card on profile with the billing address pointing to mine, and i am using it for 3 years. Isn't that a credibility for an account owner?

Lets skip all, paid a bit fortune of telephone calls and faxes overseas, i tried to upload what i can find for both of my usa and domestic address, added a passport copy, and waiting for 4 days now for them to move ahead. Pretty impossible for a big company like PayPal, how many people working are there at the account department, 1-2 ?

Hey, advise me to send an e-mail to their account department. You will get a response in 2 minutes (!?), an automatic responder to advise you complete all steps necessary stated. Very clever, i am the most stupid person in the world and couldn't think of it before. I have completed all steps, i just want your luxury to come and look at it.

Try a telephone call, the automatic robot will guide you through infinite menus, say this say that.

Now come on, you are doing some financial services, and people may sometimes need emergency assistance. Thats completely funny, i am broke here at thousand miles away from my home with nobody to help me out, and all of this because i trusted PayPal to carry my funds to my travel to USA.

Thank you PayPal for this outstanding service you have.


- and remember, i used to be a PayPal fan, hey what problem can i have, i have my credit card verified, using it for years. I dont open disputes, i only work with verified people.. Dont say that, you dont understand how it comes out suddenly.

This is paypal, very unprofessional company, bad customer support and very high fees, don't use it any more.

Their Customer support is worse, They do not promptly reply your mails or even provide a good support while on phone.

Please read http://www.paypalsucks.com

Makes me so angry. But what're you gonna do?

Luckily for me, the two times that I've had issues with my account (fraudulent usage and a dramatic IP change), it was resolved immediately over the phone with a paypal rep..

The minute they screw me, though....I'm outta there.
It's just hard to use anything but paypal. I've got clients who won't use their credit cards via authorize.net because they've been scammed before. Which means my only alternatives are to use paypal or to wait for a check via mail...

It sucks, but there's not much that can be done.

After waiting 7-8 days, i was turned back by an e-mail, (i am very enough of the autoresponder thing so i submitted a support request to another department). I think they found their way through the account-review department, now guess what, Dear Bla bla thanks for using paypal, we could not locate any faxes with required information. It is very normal that you can't find any faxes. Are you aware that, there is a file upload tool just above the fax tool, which is for people more comfortable with sending documents over internet. Now i think i will wait another 102 days for them to find the documents. Because their account review department are fully unable to check the scanned documents i have sent. I am really not sure what kind of mood they are in, when they are sending over these pre-made e-mails.

You just close the case if the client does not respond in 7 days PayPal, what about when you are not responding for ages??? Being monopoly, does not give you right to hold our legit funds and doing a single nothing to help us.

Same sentiments too,after waiting for the letter of verification for 30 days,I finally posted the PIN but,my account is still limited.

No explanation,no nothing.

Ho Hum!

After waiting 7-8 days, i was turned back by an e-mail

I have contacted Paypal customer support in the past and 7-8 days is exactly what they take to answer urgent queries. Paypal is simply the worst customer support that I have ever encountered from any online business.

paypal has the up and downs like everything

just they happen to screw you the hardest when the most cash is there and their customer support sucks, but i havent thought any others to be much smarter

dont keep large amounts of cash in paypal and it shouldnt get to bad, i currently have 600 in there and i think im going to have to take out 75% of it just so if something happens i only lose 150 instead of 600 ; )

paypal is NOT a bank, basically you are giving your money to someone else that you trust, but they dont care if you lose it

What would be a good replacement for paypal to handle online payments?

That's a tough story, Angelo. I probably would get mad as hell, too.

Anyone agrees that this overvaluation of "security" is an issue in the entire banking-sector? Even the employees of old-styled banks react weirdly, from time to time. A friend of mine, who had his account for 15 years recently went below his credit-limit once and bang: bank-employees pressurizing him as if he was a customer who signed up just yesterday (ridiculous, because he was above the limit again within a short time).

I think sometimes companies just grow to a point where customer service just starts to go by the wayside because of the sheer volume.

PayPal has so many millions of customer accounts that everything reverts to a standard set of if-then procedures and the cost of an unhappy customer due to service issues because an accepted statistic vs. a situation that really requires remedy.

I see this happen with banks as well. I remember dealing with one issuing bank for over 6 months to get them to fix a recurring problem whereby they would flag one of my accounts over a recurring $10 charge each month.

It was only after the 10th time - and hours of phone calls - to resolve that an astute employee there finally figured out what it was... the $10 charge had an old expiration date. This person was the only one to really investigate the issue... all of the other employees simply said "I'll notate it on the account" and then moved on.

Well, up to some point you are right. But there is some mystery behind this. After waiting so long time, i have been told 1-2 hidden e-mail addresses (which respond in 24 hours). If there is such availability, why didn't they give me those addresses at first. All agents advise something different. There must be some standardization of procedures. So i dont agree this is because of customer volume.

I have the issue resolved by the way. Actual action time was 1-2 hours after i found the contact for the associated agent team. The remaining time was completely waiting alone.