I have been reselling about a dozen accounts for roughly 1 year with Cedant. Everything was running well until recently as many of you must know =)

This has caused incredible havoc with our customers, they are not happy with what happened.

While looking for a new home, the new criteria for us is impeccable uptime and stability. Not just now but the foreseable future. Cost is less of an issue at this point.

I had narrowed our selection to Verio and Pair. I did not search much.

I know Pair is top notch in terms of uptime and stability. They are privately held and have great ethic towards their business. I am considering their High Volume Shared plan at 130 a month.

NTTVerio is a large company. They claim they OWN their own OC-48 and have Tier-1 access. I am looking at their 150 a month Private Virtual Server.

I lean to NTTVerio because they have PostGreSQL and options galore (might never use oracle gateways and other stuff but nice its there). They also offer unlimited email and bandwidth, Pair caps both (email at 250 which I can see being hit first of all). I know we all must be weary of unlimted bandwidth claims, and that cpu utilization is likely to happen first, however you have to admit it gives you a little more breathing room before you have to make a decision than Pair would (particularily with the 250 mailbox limit).

I would likely go with NTTVerio if I was convinced that they can approx. deliver the same uptime, stability and know-how (like how they network guys handle security hacks, DOS attacks, n all that stuff) that the Pair guys can. NTTVerio seems to have less restrictions, more options and a better upgrade path if I need more (I understand Pair's quickserve servers don't allow resold accounts?).

Can anyone here say NTTVerio is in Pair's class in terms of uptime, stability, and know-how?

I know some will make the comment that Verio purchased tons of hosts and the consistency is suspect. Is this true however regarding the Private Virtual Server (PVS) offerings? They certainly aren't cheap, one would assume =) top level quality service.


Thanks for any input you all might have. If you think I should be considering other aspects or other hosts please drop some knowledge on me =)

Mike

Pair is excellent company. We have been with them for a long time already (and still is). I can't speak for NTTVerio, as we never used them. The only disadvantage with pair, is they have a different reseller package, no root access,...,etc. I guess for security point of view its good.

I used verio for colo. Best months of my life(except when I got the bill). It might of just been the people who I worked with(who to my knowlage now all dont work with Verio anymore). But I never had a single problem.

Pair is excellent, however their reseller plan is *much* different than most. It provides you a discount off their list prices, and the customer has full knowledge that they are dealing with Pair.

It would seem that for 99% of folks on WHT, that is not a viable option.

If you sell value added services, then Pair can work, and they are a very high quality operation. Just be sure that what you want to do is supported by their terms of use and their technical offerings.

Its all spelled out on their site - read it carefully, make no assumptions.

Again, I have a *ton* of respect for them, but its a very different type of plan for 'web host resellers'.

Alternatives - I personally like Site5.com (have had shared accounts and now co-locate there) who are based in NAC.

If you want to look at larger organizations then check out Datapipe.com.

You might look at rapidsite, also owned by verio. I've never used verio or pair, but I took a few hard looks at pair. Pair is just too restrictive, and their homemade control panel isn't as good as CPanel.

Thanks for your feedback everyone.

Would anyone suggest others that are in Verio/Pairs quality of service realm (uptime, stability, size, know-how) that are reseller friendly?


Thanks,
Mike

There's not many hosts that equate to Pair's level of service, but I hear Futurequest is good. Whether they are on the same level or not, I don't know.

I just chose Verio recently. Cost was not an issue. You get what you pay for.

I had considered Verio & Pair (FreeBSD). Also looked at Webmasters (Linux).

Originally posted by chrisb
You might look at rapidsite, also owned by verio. I've never used verio or pair, but I took a few hard looks at pair. Pair is just too restrictive, and their homemade control panel isn't as good as CPanel.

We welcome feedback on anyone who finds our Account Control Center lacking in functionality, style, or anything else. Certainly we've done our own point-to-point comparisons, and while some other control panels may have fancy "skins", the commodity panels tend to lack the level of control you can get from being built with a specific Web hosting system in mind. That is, we feel ACC gives you more control than a generic panel.

Feedback welcome to sigma@pair.com

Kevin

Originally posted by sigma


We welcome feedback on anyone who finds our Account Control Center lacking in functionality, style, or anything else. Certainly we've done our own point-to-point comparisons, and while some other control panels may have fancy "skins", the commodity panels tend to lack the level of control you can get from being built with a specific Web hosting system in mind. That is, we feel ACC gives you more control than a generic panel.

Feedback welcome to sigma@pair.com

Kevin

Hi Kevin,
I wasn't talking about just skins. It also seems to me that a generic control panel is better in case customers want to change hosts.

Originally posted by chrisb

I wasn't talking about just skins. It also seems to me that a generic control panel is better in case customers want to change hosts.

That may indeed be important to some people. None of the generic panels met our needs, however, as our primary desire was to change our hosting accounts from seat-of-the-pants to data-driven (ie, configuration generated from a controlled database).

Kevin

I've delt with Pair in the past. Very fast network.

Originally posted by chrisb


Hi Kevin,
I wasn't talking about just skins. It also seems to me that a generic control panel is better in case customers want to change hosts.

Hey Kevin .. you should have been here almost 2 years ago .. nobody woudl give Cpanel the time of the day until the new skin was created .. sometime a SKIN can make a product "feel" 10x better :)

We use Verio. No complaints whatsoever (except maybe for price)

i just got pricing from verio and it was better then anyone else's so far..... so we are thinking about dropping our next line in with them.

Hello,

I recently got an account from Rapidsite for one of my customer who got into "99.99% fobia " so I made a deal for him.

The pre-sales was excellent. The guy really nice and they do have a call-back pre-sales approach (which i did not experience at any other host, till date)



The worst part is the control panel. I did not expect lowest level of usability . I was not expecting this from Verio.

Further more they have given "CP customization tool" that literally needs a rocket science. (at least for me)

The another worst part is CP is not integrated, most of the cases you need to login again to use some of the section of the CP it is because the Navigation style is badly messed-up.

if you have navigated through 3rd level click, now you need to press Browser 'BACK' button or type the home page URL to reach default page. amazing.....

The all above things One can ignore, but one thing that is more with the 'business' related ........

"The end user can easily view the "Actual Package Cost" he can browse complete Invoice." that a reseller has paid to Rapidsite!!,

Secondly complete contact details of Rapidsite is listed on Invoice page. (good branding strategy)



However, the support is also good and courteous.

May I ask a question to decision makers at Rapidsite/ NTT Verio
why these issues ignored at the time of Launch of reseller program?

Best
Mapara

P.S. Now I understand the real value of good CP provided by eNom.com

Originally posted by webarama
We use Verio. No complaints whatsoever (except maybe for price)
Original post was 2002 - please note we do not use Verio for bandwith any longer.

Greetings:

We manage a number of Verio VPS servers; and downtime is rare.

Thank you.

I manage a Verio VPS server for work (not my choice, my predecessor chose them). The server performance is fantastic but customer service can some times be less than helpful (it depends on which tech answers the phone). The site is relatively busy-- averaging 80,000 visitors per month--so I appreciate the performance. IMHO, the prices are more than high.

Coincidentally, my private host is Pair. I've been with them since 1999 and never had any problems (I host 8 sites for friends and relatives). Customer service is excellent and I've always been able to accomplish any task with the CP panel provided even though root access is not available.

ETA: Why am I responding to a post from 2002:)