Where the heck are they? I sent a support ticket last Wednesday about reinstalling my OS. Well Its Late Thursday night and I still have yet to have a response on it. I have resent the email 4 times and one of which was sent by one of of my spare email accounts just in case of routing problems or it being dropped. My domain downtime of a week + one day is not acceptable. If this isnt fixed by Monday I will be looking for a new hosting company.


:rolleyes: :rolleyes: :rolleyes:

Motion to open a rant forum.

welcome to unmanaged hosting

Originally posted by hosticle
welcome to unmanaged hosting

We (service providers) could only dream unmanaged was that easy! I'd love to fill up a DC and not have to hire anyone, maybe service once a month :D

Originally posted by hosticle
welcome to unmanaged hosting


unmanaged doesn't mean no support.

Serverbeach clearly stated that they have no support! or do you all forget?

Originally posted by porcupine


We (service providers) could only dream unmanaged was that easy! I'd love to fill up a DC and not have to hire anyone, maybe service once a month :D

If you pay $99/m, no setup fee, from a site with no contact information and can only contact them via their ticketing system, no address information, staff who post on WHT stating they have no support - What can you really expect :D

Guess so, i need to start another company and load up my garage with fans and servers! maybe even a few rat traps :D.

I would do the same, but bandwidth over here is $1100 at its very lowest per megabit without carridge costs :(

Wow such hostility. Maybe if you went to their site you would see that OS reinstall is $40 Maybe it was a mistake posting it here, (sarcasm) you know posting to get some help is a bad things these days (sarcasm) Can't go anywhere without people flaming you over every little thing. As for the support, look at their page, yes they have limited support. Think bout it, if someone was in a position to need an OS reinstall and there was no support at all, how would I be able to get my OS reinstalled? I wouldnt be able to.

he is right, they charge for reboots, for example, and you are GIVING them money, what kind of excuse is "no support" when they charge you, and then you pay??

I know they (and I use THEY loosely) answer posts on here, and hopefully this will be seen.

Reboots take 6 hours - may as well be no support :D

Wana know the saddest thing bout it? How long does it take to install redhat linux? The longest install ive had was 30mins. It was automated at that. I find it weird that someone turns down a quick $40 I mean its pretty simple to shut me up, all I want is my os reinstalled and im gonna be peachy.

i think its just officialy that they are overwhelmed, i really want to believe that they havent just dropped everything, and just stopped caring.

wonder how fast the new orders are getting thru, i have a feeling those are still coming up pretty fast :( :(

Originally posted by Bengal
Motion to open a rant forum.

I believe the correct parlementry ( spelling sucks ) procedure is "I move or motion to open a rant forum."

Do I have a second? ... SECOND. Then its tabled to be voted on later or you can pull the sneaky: "I motion to vote on the rant forum issue now"

Second!

All those in favor of the rant forum say I. IIIIIIIIIIIIIIIIIIIII!
All those opposed say nah. ( no nays )

The I's have it! :)

Originally posted by esdjco


I believe the correct parlementry ( spelling sucks ) procedure is "I move or motion to open a rant forum."

Do I have a second? ... SECOND. Then its tabled to be voted on later or you can pull the sneaky: "I motion to vote on the rant forum issue now"

Second!

All those in favor of the rant forum say I. IIIIIIIIIIIIIIIIIIIII!
All those opposed say nah. ( no nays )

The I's have it! :)


You should really keep your junk/spam in your threads.

Sorry to get OT.

Originally posted by esdjco
Sorry to get OT.

Its cool man. I'm just a little pissed off at Serverbeach for doing such a crap job of responding to emails. It doesn't take over a week to install linux and sure doesnt take over 5 minutes to respond to a simple trouble ticket/email.

I have had a RAQ at serverbeach for about a month now. No down time or anything like that........but I have emailed them a couple of questions (how many servers do you have? are you going to get more raqs? etc?) and they never bothered to answer them. I had fun playing around with the RAQ this month, but I can't afford to put real sites on a server that could possibly be down for a week without any support. I should have snapped up one of those $1 setup fee RackShacks a few weeks ago. Stupid me.

gotta admit those fast lines did not make up for the service.

I guess nothing changes. You get what you pay for.

Originally posted by davehooper.net
I guess nothing changes. You get what you pay for.

You know what? I'm sick of people that say that BS. I mean what should it differ? If I paid $100 or even $500 why should the quality of service differ. We all pay with hard earned money and cant allow to be burned by people that decide to rip people off.

It's a fact. Yes, it's your hard earned money, which is why you should spend it wisely. If you are looking for great service etc etc you will not find it at a $99 server site

Originally posted by klank


You know what? I'm sick of people that say that BS. I mean what should it differ? If I paid $100 or even $500 why should the quality of service differ. We all pay with hard earned money and cant allow to be burned by people that decide to rip people off.

What's the difference? You're not paying for service when some one is selling servers and bandwidth below cost and just hope people don't go over their margins. If you want cheap price AND service it costs.... it's simple. There are places that are close and have good support.... but a lot of places are around $20-$30 more per month. And the ridiculousness of people on this board will make them run to a brand new company with no track record just to save $20 or because they get 50 more megs of bw. So when you do that don't come here complaining you want a BMW for the price of a Ford Escort.

I see it was a mistake posting on this forum. People are too ignorant to care bout the little people :rolleyes: :rolleyes:

Its not ignorance, it's truth.

If you expect to get a high quality service for people selling below actual costs, you should be aware it's not mathematically possible. For any company following a rackshack model, in order to become profitable with their setup, they'd need excellent management, a non-abusive userbase, and a HUGE user base to become sucessfull. Every other attempt we've seen to date has been missing one of those elements if you ask me. People aren't trying to put you down, just trying to point out, you can't buy services for less then they cost and expect there not to be a catch.

so if you go below the border to get some medical thing done because you cant afford anything more, i guess you deserve to be die becuase it wasnt well spent

the fact that not everyone can afford 300 setups and 200 a month, means nothing, i guess as long as a stupid point is made.

but whatever.

Deserving doesen't come into the equation. Everyone deserves to die, the only question is when. If you go below the border, the fact is simple, if they dont have the medical technology, they wont be able to save you. If thats all you can do, then sure, that sucks, but you can't exactly get mad if you go to mexico for a cat scan and get radiation overdose because they had poor technology due to their financial status, you should know that going into the venture.

If you want to scan your cat - I have a 12,000 dpi (true optical res) Nickon scanner and I can probably do it for you for $5 per scan. What format did you want the images in?

Originally posted by freakysid
If you want to scan your cat - I have a 12,000 dpi (true optical res) Nickon scanner and I can probably do it for you for $5 per scan. What format did you want the images in?

What a poor try at humor.

Originally posted by porcupine
Deserving doesen't come into the equation. Everyone deserves to die, the only question is when. If you go below the border, the fact is simple, if they dont have the medical technology, they wont be able to save you. If thats all you can do, then sure, that sucks, but you can't exactly get mad if you go to mexico for a cat scan and get radiation overdose because they had poor technology due to their financial status, you should know that going into the venture.

what im trying to get across is that sometimes you settle for what you can get cheap, its better than nothing...

and i never said mexico...

Well its 7PM Sunday night. Still no word from serverbeach. Its not looking good folks. Monday afternoon I look for a new host. And talk to my legal informant on what I should do with serverbeach.

http://www.serverbeach.com/support.php

Standard Support: Included!
Included with every ServerBeach server is our standard support package. That means we offer online support for server related issues that are not caused by user mishandling or error.

OS reinstall: $40 (Contact customerservice@serverbeach.com)

Did you try emailing that address bud?

Originally posted by dadymac


what im trying to get across is that sometimes you settle for what you can get cheap, its better than nothing...

and i never said mexico...

What else is below the border? :D :laugh:

Originally posted by hosticle
OS reinstall: $40 (Contact customerservice@serverbeach.com)

Did you try emailing that address bud?

Multiple times. I have tried contacting every form of contact they have, which is very few.

Originally posted by hosticle
http://www.serverbeach.com/support.php

Standard Support: Included!
Included with every ServerBeach server is our standard support package. That means we offer online support for server related issues that are not caused by user mishandling or error.

doesnt matter. they charge, user pays. dunno why that is a hard concept...

what happens when u pay for something, and dont get the service?? how is this different??

Originally posted by dadymac


doesnt matter. they charge, user pays. dunno why that is a hard concept...

what happens when u pay for something, and dont get the service?? how is this different??

What's different is a person KNOWS better when paying LESS than the market average for a product... they KNOW they're not going service before they pay.. it's simple. So a person has no right to complain when they knew plain and simple up front that they were buying cheap.. so don't start crying after the fact when you find out you were not special after all and finally realize that "hey... I paid for something they were selling below cost and guess what? service sucks".

you're expecting service just because you've paid money. that doesn't hold up when before you paid the money you knew you were buying something that was too good to be true to begin with.

and your other comment about not everyone can pay $300 setup and $200/month. well you know what? that's why everyone and their 14 year old brother doesn't need to get into the business if you can't afford it. but besides that fact, there are a dozen plus companies that advertise on this forum with LOW setup fees and way less than $200/month... usually around $150 or so. but people wet their pants then they see a $80-$90 server and jump on it, when just 2-3 customers would pay the difference between that and a GOOD server.

Hey,
(210) 225-4725
Try that number. I got it from their whois. It's worth a try.
Also why are you so negative on people trying to crack jokes etc..? You are telling them they are ignorant? Calm down.. anyways let me know how it works out.

Originally posted by DJiMPaCT
Hey,
(210) 225-4725
Try that number. I got it from their whois. It's worth a try.
Also why are you so negative on people trying to crack jokes etc..? You are telling them they are ignorant? Calm down.. anyways let me know how it works out.

I dont find the experience of losing money funny/humerous.

You know what? I'm sick of people that say that BS. I mean what should it differ? If I paid $100 or even $500 why should the quality of service differ. We all pay with hard earned money and cant allow to be burned by people that decide to rip people off.

If you pay $500 for a mini - Don't expect a $10,000,000 rolls royce - nothing more to say than that - :D

:D You get what you pay for :D

You know what? I'm sick of people that say that BS. I mean what should it differ? If I paid $100 or even $500 why should the quality of service differ. We all pay with hard earned money and cant allow to be burned by people that decide to rip people off. I am not flaming you, as I truly am sensitive to your situation and hate it for you. But come on, welcome to the real world. I understand you're mad, and no doubt they *should* at least acknowledge your request, but what'd you expect?

YGWYPF. Nothing else to be said.

Good luck,

Brandon

Originally posted by rastoma

well you know what? that's why everyone and their 14 year old brother doesn't need to get into the business if you can't afford it.

heh...you had a point til you stooped.

typical

I personally have had my account at ServerBeach for over a month and have not had any problems. The network is blazing fast compared to some others I have tried and I have always received help when I have asked for it. Although I haven't asked for anything in the magnitude that you have. Just thought I would add my .02 worth...

-Robert

Originally posted by dadymac


heh...you had a point til you stooped.

typical

i have not 'stooped'. i have stated a fact. you tell me i'm wrong:

step #1: found server cheaper than everyone else at the time.

step #2: got server from company no one had heard of before just because it was cheap

step #3: got server because of wanting to be a webhost.

step #4: needed help so now realize why server is so cheap.

step #5: cried and complained

Originally posted by rastoma


i have not 'stooped'. i have stated a fact. you tell me i'm wrong:

step #1: found server cheaper than everyone else at the time.

step #2: got server from company no one had heard of before just because it was cheap

step #3: got server because of wanting to be a webhost.

step #4: needed help so now realize why server is so cheap.

step #5: cried and complained

The discussion is over. Let the thread die now.

Originally posted by klank


The discussion is over. Let the thread die now.

I don't think klank learned his lesson yet. Let the thread thrive :D.

Originally posted by IT Hosting


I don't think klank learned his lesson yet. Let the thread thrive :D.

What lesson is there to learn? Serverbeach responded and all is well again.