 | View Full Version : New Support Program puggy106 07-18-2002, 07:17 PM Just seen this, looks very nice/powerful support program! http://www.icommunicate.net Probably going to get it, I will let you all know how it goes:) And i'm sure my clients on here will also! Will keep you all informed Jeffyt 07-18-2002, 08:41 PM Seriously, $49.95/month per user seems like an awful lot. Are we to assume that means every customer of ours would be a user (since they are using the program)? Regards, Jeff WII-Aaron 07-18-2002, 08:46 PM Acording to the site that's $49 per month per Customer Service Rep, not customer. I think Microsoft sent out free copies to everyone in thier web hosting program. I haven't opened mine yet though. edude 07-18-2002, 08:54 PM $49 per month per customer service rep, lol not worth it.. Phpsupportdesk, perl desk etc.. Many good options out there.. Incognito 07-18-2002, 09:25 PM But... $49.95 x 35 = $1748.25 x 12 = $20,979/yr....I don't think so...I'm sure their pricing per user lowers in volume, but when there are excellent solutions at reasonable prices, I just don't see going with something that costly. seg fault 07-19-2002, 01:08 AM Isn't it per seat, not per customer? seg fault 07-19-2002, 01:08 AM Or do you have 35 CSR's working around the clock? Gem Hexen 07-19-2002, 01:15 AM Erk! Microsoft in the webhostingbusiness.com! ho247 07-19-2002, 03:35 AM Personally, I don't like support programs that I can't integrate with the current system. If you have a support program, you'll want to be able to link it to your customer base, so that you know who that customer was, and what their history was with their account. But if you use a remote support program, you won't have the ability to do that. Alan |