http://www.resellerzoom.com
http://www.innohosting.com

Comparing two above hosts. Interested in them because they are both low cost and both provide end user support. InnoHosting appears to offer a little more end user support as it covers sales and billing also. Which is better or are there other hosts to consider?

ResellerZoom is based in the US although they recently started some EU servers. Innohosting.com is based in the UK.

If you are looking for US based hosting, I have been with ResellerZoom for over a year. AS with any growing company, there have some ups-and downs but for the most part it has been up. I haven't had any significant downtime in 9 months, very little before that and all customer support questions and problems have been answered/fixed in a timely manner.

And, no, I do not work for them. I have a basic reseller account.

One thing I REALLY like about RZ is that they have an open forum where users can ask questions, gripe, talk to each other. And, the powers-that-be at RZ monitor those forums and very often post to the forum. They even listen to the users and ask for the users advice on policy changes.

Innohosting.com is based in the UK.


Not quite right... Only InnoHosting Sales Dept. is UK based. Everything else is USA based (including servers, staff etc.)

Did innohosting change the charges for your reseller packages?

Did innohosting change the charges for your reseller packages?

Indeed we have by a couple of dollars. However, in addition we have also added a few new features such as WHMCS, more webspace/bandwidth and switched away from the standard SpamAssassin that most hosts offer to a better anti-spam solution which is proving to work extremely well :)

Not quite right... Only InnoHosting Sales Dept. is UK based. Everything else is USA based (including servers, staff etc.)

really? no EU basedservers at all?

really? no EU basedservers at all?

That's right.. All servers are at SoftLayer, Dallas, Texas. Not sure where you got the idea that we have EU servers since we have never actually advertised such a thing?

But anyhow.. EU hosting is something we will be rolling out soon :)

That's right.. All servers are at SoftLayer, Dallas, Texas. Not sure where you got the idea that we have EU servers since we have never actually advertised such a thing?

But anyhow.. EU hosting is something we will be rolling out soon :)

dont know why I got that impression :) but looking forward to EU based servers

Hmm,

Innohosting reseller packages are

15 GB = $ 26.95
20 GB = $ 42.95 (???)

Is this right?

:confused:

Hmm,

Innohosting reseller packages are

15 GB = $ 26.95
20 GB = $ 42.95 (???)

Is this right?

:confused:

Yes it is correct. Web hosting isn't just about webspace/bandwidth. Larger accounts naturally require more attention and support. Unlike some hosts, we do not base our costs on just webspace etc. but take into consideration future growth, advertisement budget, staff wages, accounting, disaster recovery, associated legal fees, risk analysis etc..

If you have questions about our packages, it is best to contact us direct as we do not use this forum as a support medium :)

Hmm,

Innohosting reseller packages are

15 GB = $ 26.95
20 GB = $ 42.95 (???)

Is this right?

:confused:

I would pick 2 of 15G and not 1 of 20G ;)

I am using ResellerZoom from March 2005 i.e. more than 2 years, they too have their downtime and few problems.

But overall i am happy with them :)

Thanks

I'm happy with both ResellerZoom and their parent company HostingZoom. Been with HostingZoom for about 4 years, and ResellerZoom for about 3 years. No major complaints. Their live support is excellent if you have a non-basic acount, and their email support is amazing for the basic accounts.

Interesting comparison. From the reviews I have seen here, both seem to be providing an excellent quality of service and very good uptime. I've seen a lot of positive comments for InnoHosting in terms of customer support. So maybe they have an edge with that..

RZ also have a good range of plans and good comments about their failover plans (but not so much with budget plans - but I guess it is called budget plans for a reason)..

I am too deciding upon a reseller. So far both these companies are on my list as well as a couple of others. I'm leaning towards InnoHosting currently.. but I'm still at the start of my research!

I've been with RZ for roughly 2 years, had a few ups and downs but I think the best term to use is excellent "value for money".

They're not the most reliable, they are the quickest and probably dont have the fastest support......but for what you pay you get a hell of alot for you buck in my opinion.

I raised a few tickets with support today, response within 30 minutes.

I've got a failover account, a UK reseller account and a VPS with them.

I will however say that I'm moving from RZ, not because they are bad, but because I want a UK VPS (which RZ dont provide). I'm migrating my 3 accounts into 1 on a VPS.

I would certainly recommend RZ, and I'm sure I'll be using them again in the future.

I've been looking at these two companies as well. I like the anonymous end-user support. I am technicaly knoweldgeable and can handle the tech support myself, however, I like the idea of being able to offer 24/7 tech support.

One feature I noticed on Innohosting that I don't see on ResellerZoom is the ability to resell reseller accounts. In other words, if I am a reseller, I can still offer my clients the ability to be a reseller. According ot the Innohost website, the reseller accounts do not count towards my disk/specs quota of whatever reseller package Iinitialy sign up for. So if I get a 15GB reseller package and a client signs up for the 2GB reseller package, that 2GB they sign up for won't count towards my 15GB account.

Even though their sales staff is located in the UK, I hope that doesn't affect the time it takes to respond to reqeusts. After all, they do advertise 24/7 support. In addtion, I have read that the tech support staff and servers are U.S. based. Why, then, are the sales staff UK based? Is Innohost outsourcing the sales staff?

I would imagine that they have outsourced the tech/servers since it is a UK company.

Think there might be some legal reasons as well as economic reasons for this.

I am just waiting for them to also offer EU based servers.

I've been looking at these two companies as well. I like the anonymous end-user support. I am technicaly knoweldgeable and can handle the tech support myself, however, I like the idea of being able to offer 24/7 tech support.

One feature I noticed on Innohosting that I don't see on ResellerZoom is the ability to resell reseller accounts. In other words, if I am a reseller, I can still offer my clients the ability to be a reseller. According ot the Innohost website, the reseller accounts do not count towards my disk/specs quota of whatever reseller package Iinitialy sign up for. So if I get a 15GB reseller package and a client signs up for the 2GB reseller package, that 2GB they sign up for won't count towards my 15GB account.

Even though their sales staff is located in the UK, I hope that doesn't affect the time it takes to respond to reqeusts. After all, they do advertise 24/7 support. In addtion, I have read that the tech support staff and servers are U.S. based. Why, then, are the sales staff UK based? Is Innohost outsourcing the sales staff?

Even though their sales staff is located in the UK, I hope that doesn't affect the time it takes to respond to reqeusts. After all, they do advertise 24/7 support. In addtion, I have read that the tech support staff and servers are U.S. based. Why, then, are the sales staff UK based? Is Innohost outsourcing the sales staff?

When you deal with sales, you will be mainly dealing with me and a couple of other people which are in the UK. Because some customers require some personal consultation on the requirements they have, I like to keep strict quality control and ensure the requirements are satisfied. Hence we advertise Sales dept as based in the UK... It is not outsourced

As for technical support, that is strictly USA based and controlled by Chris who overlooks the entire technical & engineering operations (who is based in the USA along with all our servers).

I am just waiting for them to also offer EU based servers.

This will be introduced soon. A lot of things going on at InnoHosting at the moment as we are further improving our backend system (billing/support desk etc.) Once that is sorted, we will roll out our UK/Euro packages :)

This will be introduced soon. A lot of things going on at InnoHosting at the moment as we are further improving our backend system (billing/support desk etc.) Once that is sorted, we will roll out our UK/Euro packages :)

then you know who to PM when that is done ;)

then you know who to PM when that is done ;)

I would be very interested in knowing when you introduce EU reseller packages - So add me to the list as well!! :agree:

This will be introduced soon. A lot of things going on at InnoHosting at the moment as we are further improving our backend system (billing/support desk etc.) Once that is sorted, we will roll out our UK/Euro packages :)

Will any of these changes affect your offered packages?

I've been with RZ for a while and had few problems until they disabled BoxTrapper in Cpanel without telling anyone. That has been a popular feature with myself and the few sites I host for others. They claim it was taking up too many resources but I seldom saw signs of the server being taxed heavily. Waiting to see what other service they cut next before deciding if I should move away.

Hello there,

I have both Innohosting and ResellerZoom accounts and i can say that both are extremly good.

While i use more Innohosting is because support is nicer. ResellerZoom support i believe is made mostly of not skilled people. I hate when i send an email with a question and i get answer to another one. I got to admit that this happened on InnoHosting too, but maybe 1 or 2 times at most. With RZ i get only bad answer... Actually they are rarely helping me.

I had to change IP because they couldn't find out why i couldn't connect to that FTP.... only ftp that didn't work on my computer. I felt really strange when i sent an email saying that i can not CONNECT to ftp and i got response that i have to use PASSIVE. As far as i know... passive or port is AFTER you connect. And they told me that 3 times in a row, same support ticket.

Finally i dropped it and asked ISP to change my IP.


On the other hand, InnoHosting support seems slower, but it isn't. If you're european, like i am, it's good. I sent overnight support questions and i didn't get such fast answers as overday.


Totally both are good. RZ servers seems more reliable due to higher restrictions but InnoHosting is a better company to stay with.

If i would buy another account right now, i would definetly choose InnoHosting.

I would prefer European servers aswell... i had UK server with Varhosting and was great till they died ;)

I also understood that RZ has more servers.

Well... you choose!

A few points in favor of innohosting:

- They offer end user sales support as well as technical support
- Live chat is available most of the time I needed it, and Rameen and Chris provide superb, lightning fast support
- They provide a $6.95 domain reseller account, and $13.95 RapidSSL
- They provide resellers to sell resellers. This is made possible by an internal pricing program that will give you a "wholesale" price for a reseller account that you can mark-up and sell to your clients
- If you prefer WHMCS, only Innohosting offers it. Both offer Clientexec. For those who prefer WHMAP, only Resellerzoom offers it. (WHMCS is a paid add-on with Resellerzoom)
- If you want the option to upgrade to a VPS with end-user support, Innohosting offers it as an add-on.
- Innohosting Resellers include Sitebuilder, whereas, Resellerzoom offers it as an add-on

Will any of these changes affect your offered packages?

I don't have any plans to do so at the moment. But we are always evaluating trends and monitoring the industry, making adjustments accordingly.. We plan on keeping the plan structures as they are.. However, I do have a few things in the pipeline that are due to be introduced this year. Can't say much at the moment, but stay tuned ;)

I'm happy with both ResellerZoom and their parent company HostingZoom. Been with HostingZoom for about 4 years, and ResellerZoom for about 3 years. No major complaints. Their live support is excellent if you have a non-basic acount, and their email support is amazing for the basic accounts.

Yeah, i vote resellerzoom !

One feature I noticed on Innohosting that I don't see on ResellerZoom is the ability to resell reseller accounts. In other words, if I am a reseller, I can still offer my clients the ability to be a reseller.


This feature may not be properly placed or advertised, But I do know some resellers who resell to others but its first set up by Customer service as per request, You can contact our Customer service to confirm this [ cs (at) resellerzoom (dot) com ] ,they will reply you accordingly.

ResellerZoom support i believe is made mostly of not skilled people. I hate when i send an email with a question and i get answer to another one. With RZ i get only bad answer... Actually they are rarely helping me.


You do have option to escalate ticket with Admins if you are not satisfied, or contact our Support manager at helpdesk to raise issues of bad support mentioning ticket id's you may have notice we all are aggressively tackling this issue on our open (for clients) forum itself.

If you have ticket id# still, then update me or support manager at our helpdesk, (or here) it will be surely addressed.


I also understood that RZ has more servers. Well... you choose!

As company is growing we are hiring new techs, support-issue is addressed properly as we continue to grow.

I've had a reseller account with the resellerzoom for around 18 months just to mess around with and can give them the heads up.

Support always very good and uptime's been great.. :agree:

OWM

I personally use Resellerzoom. There support is excellent.

I'm in the midst of choosing a reselling host.

I was wonder, does Inno hosing sell extra space/bandwidth per month?

I would pick 2 of 15G and not 1 of 20G ;)

How would that work ;o

Folks,

One key decider for my going with Innohosting was server load. Providing the uptime stays over 99.9% I'm generally happy. My previous host was a RZ reseller. Server load had been hovering around 3-5, seriously slowing down page loads for "heavier" apps like sugar CRM. Uptime doesn't really count if the server becomes bogged down at 20 seconds for a page refresh, it might as well be down.

Innohosting's servers don't seem to exceed 1 on server load. And the price for a starter reseller acct was so good I actually moved from a standard cpanel account to Innohosting's reseller acct. Will host a couple of my own sites and maybe get into reselling for real!

Geoff

I don't have any plans to do so at the moment. But we are always evaluating trends and monitoring the industry, making adjustments accordingly.. We plan on keeping the plan structures as they are.. However, I do have a few things in the pipeline that are due to be introduced this year. Can't say much at the moment, but stay tuned ;)

Thanks for the info! I'll keep my eyes out for the updates.