Since 18 days, I sent 4 mails to webreseller (one to cs@webreseller.net, two to joew@webreseller.net and one to sales@webreseller.net). I just ask some very simple questions about two plans and I don't have any answer !

Am I the only one ?? :confused:

I think Webreseller is a good host and I don't understand. I know that they are moving and I hope that it is the only reason of such a problem.

Thank you for your opinion. :)

I had a question this morning I wanted to ask them. They were online with their live chat then. Got my answer immediately. :)

What did you want to know? I Can help you if you like
you can email me at jon@webreseller.net

-Jon

Thank you, I will send you an email tomorrow :)

I sent you an email yesterday.

No answer from you yet...

Well Bot

Wait untill they owe you a refund, they get real hard to get a hold of then!

Trust me on this one.

First we are still finishing the move so there may be a delay.

Monte from talking to Rob your issue is refunded on our end a long time ago, so your issue is closed and has been for quite sometime so our responsiveness is usually very good.

Then why not send me something showing that.

I have offered to take it up with my bank if you can show me one documnet where the refund was issued to my bank and so far all you have done is said it was issued.

Think about it Joe if someone owed you a refund and said it had been made but refused to show you any docs proving it and you had not seen the money, would you believe them?

All well and good to say we refunded the money but your words minus my money does not a happy camper make. Show me the documents to back up your words and I will tell the world right here I am wrong you were right, you are men of your words, so far you and Rob have refused to do this.

And you refuse to discuss it via email you only respond when I post here. So you tell me what kind of customer service is that?

I am not going to argue the issue here, I have many emails to go through in a day, I have gotten your email, I have been rather busy.

I did have enough time to verify from our end that you have gotten your refund. In regards to documentation I am not sure what you would like. It is all automated.

I will have some time to review your claim more in depth this weekend, but other then this post I will not discuss this issue publically. I will though defend any post you make and state that we have refunded your money on time, because we have.

That is all I have to say about the issue, further communication will be done via email, if anything.

Well lets see Joe when you issue a credit card refund you get a statement from your merchant account showing the refund was issued. Send me a copy of that white out everything else around it. Hell just tell me in an email what account number you issued the refund to and the date it was issued and the verifcation number your merchant account gave you for the refund. Should be easy enough to get from your billing department.

But instead you want to say the issue has been closed on our part we will not discuss any longer.

Well I hope everyone here thinking of doing business with Web Reseller takes note, you may be fine as long as they are customers but once they cancel their account and you still charge them you refuse to give refunds and refuse to discuss the issue.

I would love it if we could settle this in private over email but since you, Robert and your billing department refuse to send emails and only respond when I post in public that is the only way I can at least get your attention.

Wonder if the domain name WebResllerSucks.com is avaliable?

As I mentioned in the above post I will review your issue more indepth this weekend. We do have thousands of customers and I get hundreds of emails a day.

I will not discuss this matter any further here, and your continue posts stating false information are not right. I will let you know monday what I come up with, at this point the issue has been refunded and the issue is closed, you may do as you wish.

So to people who note what we do, we refund customers money in a timely manner, and will defend that, but we also will not handle billing and or any other customer issues publically, that is just not right.

Nothing I have posted is FALSE, I have all the PM's and emails I have sent and the few Robert has responded to with which to back up my every statement.

I will let it drop then until Monday and hope I get a response from your company more than we have have refunded the money the matter is closed. Some kind of documentation PLEASE.

Since you edited your post to show this:

"So to people who note what we do, we refund customers money in a timely manner, and will defend that, but we also will not handle billing and or any other customer issues publically, that is just not right."

I will edit mine to state:

People note we would not be having a public discussion at all if WebReseller would return my MANY emails on this subject including the one Joe ask me to send him on it last week, which I did and recieved no response to.

You could pull the records send me the docs to back up your statements of the refund being issued. I will then do as I have promised many times and come here and post that I am wrong you are right and erase my negative comments about you.

Email sent to u

And I have sent you an email back with the info you requested.

Will await your response.

Monte, You are way OUT OF LINE HERE!!! ...LOL

Originally posted by webreseller
First we are still finishing the move so there may be a delay.

21/07/02 >> No answer yet... Yes, there is a big delay... :eek:

What email?

Since 23 days, I sent (with 6 very simple questions about your plans) one mail to jon@webreseller.net, two to joew@webreseller.net, one to cs@webreseller.net and one to sales@webreseller.net.

I don't have any answer yet.

I know that Webreseller is moving but I'm quite disappointed, as you can understand. Have you got a technical problem with mails from France or something like that ? :confused:

I am not sure i got the email

joew is me

To webresellers credit, whenever I send an e-mail it gets answered in a very timely manner. Granted I use the helpdesk for our communication, maybe you should open a helpdesk account and submit your sales questions, or e-mail joe, or talk to him on ICQ, as I have many times, and he has been very helpfull.

-Steven

I agree with Joe on this one, Monte - i don't think you should post billing related issues on the forum..

:eek:

Originally posted by edude
I agree with Joe on this one, Monte - i don't think you should post billing related issues on the forum..

:eek:

You are welcome to your opinon but after 10 emails phone calls and no response I feel I am left with no rescourse.

At this point it is in Joe's hands by email and I will leave it there for now.

Originally posted by JBIZ718
I am not sure i got the email

joew is me

I'm sure I sent you two emails (see below*). Maybe there is a technical problem after the move ? I can send you another one to test if you want.


*----- Original Message -----
From: Jean-François
To: joew@webreseller.net
Sent: Monday, July 01, 2002 8:40 AM
Subject: >> About plans

----- Original Message -----
From: Jean-François
To: joew@webreseller.net
Sent: Tuesday, July 16, 2002 11:23 AM
Subject: How to become a customer ??

Maybe you should not post issues about billing here and maybe it is none of my business writing here BUT

If some one claims they have not received a refund that you say you have sent, then that is a very important issue, that I believe should be answered straight away. Not that you are very busy and you will look into when you have time, to me that is one of the worst customer service quotes I have heard. This matter should be dealt with in urgency. How long does it take to check a refund get the bank auth number and give it to your customer?

If you had ordered a new server and paid for it, (Money gone out of the bank) but the datacentre said they did not receive your money and that was the end of it, would you keep quite??

May be some people do not think this is important and will let me know.

Regards

Well see you missed most of the story.

I am the director of sales and was hired after this issue was already closed from my end. I have taken this issue to my email with this customer. Overall I have nothing to do with Billing nor will I ever. So in regards to customer service I am doing something that has nothing to do with my job to try to get to the bottom of this, I think thats pretty good in my book.

My CEO says it has be closed since May, the customer says it hasnt and I am working on it. Keep in mind that I do have thousands of customers to cater too as well as hundreds of emails every day. Keep in mind my job role has nothing to do with billing.

JBIZ718, can we speak about my question and the initial problem please ?

I sent 5 emails to webreseller without answer : what should I do to get an answer ? Thank you.

Originally posted by Bot
JBIZ718, can we speak about my question and the initial problem please ?

I sent 5 emails to webreseller without answer : what should I do to get an answer ? Thank you.

I'M still trying to get someone at sale then never see someone in chat.. Since last week i try ...

This let me a very cold impression about webreseler i dont know where is going but this look pretty unprofessional... :-(

I will check for server some other place i think....
:confused:

I did also email them a while back two or three times over a period of 2 months or so and never got a return call or email.. So needless to say I had to look someplace else.. I still might look into them down the link if things improve a little..

Originally posted by JBIZ718
Well see you missed most of the story.

I am the director of sales and was hired after this issue was already closed from my end. I have taken this issue to my email with this customer. Overall I have nothing to do with Billing nor will I ever. So in regards to customer service I am doing something that has nothing to do with my job to try to get to the bottom of this, I think thats pretty good in my book.

My CEO says it has be closed since May, the customer says it hasnt and I am working on it. Keep in mind that I do have thousands of customers to cater too as well as hundreds of emails every day. Keep in mind my job role has nothing to do with billing.


So why dont you pass this on to someone whos job it is?

If he says he has not had his money then you should prove he has.

Just my 2 cents

Originally posted by Bot
JBIZ718, can we speak about my question and the initial problem please ?

I sent 5 emails to webreseller without answer : what should I do to get an answer ? Thank you.


JBIZ718, can I have an answer please ?

I have not gotten a email from you, so please send or contact me via IM or icq.

Thank you for your answer.