Remote Tech Needed! Support our clients and get paid!!

Pay is based on per ticket basis. We pay 20c per ticket. We receive about 100 support tickets per day...

The following qualifications are a MUST:

# CPanel and WHM (A MUST)
# RedHat Linux 6.2-7.2
# PHP
# ASP
# mySQL
# Perl
# SSI
# SSL
# Apache
# FTP
# DNS
# OutLook and Eudora for Email support

Additional Requirements:

# Be at least 18 years of age
# Good standard of English

Gl gettin ANYONE for $20.00 a day ...and thats provided they get EVERY single ticket that day! :rolleyes: :confused: :eek:

:( :rolleyes:

Greetings:

Just think...

$20 for the day, 8 hours = $2.50 per hour with no benefits.
$20 for the day, 12 hours = $1.67 per hour with no benefits.
$20 for the day, 24 hours = $0.83 per hour with no benefits.

Hmmm....

dunamicnet,

Since they said 100 tickets per day (24hs), I'm assuming your last line with $0.83 per hour is the closest. That is really low. Maybe they should consider hiring one of these companies that have techs from countries where you can actually buy something with the money you received after a days work with this company.. :eek:

Wouldnt this fall into some form of Slave Labor laws?!?! ;)

We have had 3 interested so far.. :)

Originally posted by universal2001
We have had 3 interested so far.. :)

Maybe they are on the West Coast, it's 7:40am and with some sleep in your eye the little "c" looks like another 0. ;)

Originally posted by dynamicnet
$20 for the day, 8 hours = $2.50 per hour with no benefits.
$20 for the day, 12 hours = $1.67 per hour with no benefits.
$20 for the day, 24 hours = $0.83 per hour with no benefits.
[/B]

Although I do agree 20c per ticket is rather low, but the above argument is a rather naive thought. First, you do not need to sit down 24 hours a day waiting for support ticket to come and do nothing else except answering support ticket. You can be a mother of seven taking care of your kids and still able to get extra money by answering this support tickets. Second, you do not have to answer tickets only for any one particular hosting company. You can as well work with 10 others (isn't this how bobcares build their business?) and your hourly rate will go up in this case.

Anyway ... just my two cents.

Originally posted by FHDave
Anyway ... just my two cents.

Per hour? :D

Originally posted by FHDave


Although I do agree 20c per ticket is rather low, but the above argument is a rather naive thought. First, you do not need to sit down 24 hours a day waiting for support ticket to come and do nothing else except answering support ticket. You can be a mother of seven taking care of your kids and still able to get extra money by answering this support tickets. Second, you do not have to answer tickets only for any one particular hosting company. You can as well work with 10 others (isn't this how bobcares build their business?) and your hourly rate will go up in this case.

Anyway ... just my two cents.

Hi I think 20 cents is kind of low but as FHDave stated money can be made if doing this for more than one company or if someone just wnts to make a few extra $$. We handle new sign up questions and basic "how do I" questions for several companies and it just adds to our monthly profit. We are sitting here and waiting to answer the few support tickets we get each day so why not make some extra money.

We would not do it for 20cents each, but how we do it is get a flat fee of $25/month + 50 cents a ticket in most cases.

BTW we are in the USA :D

Yea just remember that some tickets take less than 30 seconds to answer... we have had 8 interested so far.. :)

Some tickets take less than 30 seconds, but then there are other tickets that make up for that.

Originally posted by alchiba


Per hour? :D

Lol :D

That was funny :)

Originally posted by universal2001
Yea just remember that some tickets take less than 30 seconds to answer... we have had 8 interested so far.. :)

That is great , I don't see why people are interested in $0.20/ticket, but hey, I'm happy for you :)

At $.20 a ticket you're going to get some pretty crappy answers.

Them: So I want such and such for my server. Is this possible?
You: read the docs

Them: I don't understand how to install MySQL
You: read the docs

Them: That doesn't help!
You: read the docs

Them: This tech support system sucks!
You: read the docs

You're going to get really poor tech support--in the long run it would probably be cheaper to pay more. Just my $.20 . It might start off fine, but once a person realizes that it doesn't matter what they say they just need to rattle them off as fast as possible, the quality will drop dramatically.

Owen

.20 cents a ticket is just hilarious. I think you will get a more serious response if you actually give a serious wage.

Try get-support-now.com (remove dashes)... They offer support at 25 cents per ticket :)

universal2001,
With your offer of .20 cents a ticket you may want to be careful about the level of support you will get. Typically if you hire in house personel you will find that the level of support is a few notches higher than an outsourced support company. You wont get standard answers that just reply to the ticket to make the .20 cents but if you have in house people you will actually get quality resolutions and great customer support.

Hope this help.

:D :eek: :confused: :angry:

Originally posted by FHDave


Although I do agree 20c per ticket is rather low, but the above argument is a rather naive thought. First, you do not need to sit down 24 hours a day waiting for support ticket to come and do nothing else except answering support ticket. You can be a mother of seven taking care of your kids and still able to get extra money by answering this support tickets. Second, you do not have to answer tickets only for any one particular hosting company. You can as well work with 10 others (isn't this how bobcares build their business?) and your hourly rate will go up in this case.

Anyway ... just my two cents.
Hi Dave,
Maybe so; but if you are not doing anything else online, THEN you have to dedicate all of your time when you could be doing something else, and that's worth far more than 20 cents a ticket.

You also have to consider what type of responses techs will be prone to give at that rate. I'd bet the responses would be fairly curt (not very thorough) and full of mistakes. I just cannot see a quality tech working for those rates, even if it is a mother or a person who does it for other hosts as well.

BTW, I've been the recipient of some of those tickets that looked like they were responded to in 30 seconds or less, and I ended up 86'ing that host.

I may not always get the correct response from hosts that are more thorough either; but at least I feel like they put in some effort and considered my request important enough to spend some time on it.

Just question, what is the going rate for tickets? What would you guys consider "good" ?

Well, I charge $3 a ticket which I may considering lowering; but I really don't think that is high. You have to consider that not all tickets are one question, and some may require some time for a proper response or research for a proper answer, troubleshooting, etc. Quick responses often leave much that the client doesn't understand, and cause more tickets to be generated so it's better to take the time and do it thoroughly and correctly the first time, IMO.

That's true, i suppose it encourages the techs to take their time and answer a request properly.

Greetings FHDave:

"Although I do agree 20c per ticket is rather low, but the above argument is a rather naive thought. First, you do not need to sit down 24 hours a day waiting for support ticket to come and do nothing else except answering support ticket. You can be a mother of seven taking care of your kids and still able to get extra money by answering this support tickets. Second, you do not have to answer tickets only for any one particular hosting company. You can as well work with 10 others (isn't this how bobcares build their business?) and your hourly rate will go up in this case. "

I agree with you to a point. The mother of seven probably have one hour of free time (if that), and probably wants to relax ;-)

A solid tech support person can probably make $10 to $15 per hour plus benefits (holiday, sick, personal, 1 to 2 weeks vacation time, 401K or equivalent with company contributions alongside theirs) for working a 40 hour week (8 hours a day, 5 days a week).

If they have solid Unix and Windows system administration skills, then they are looking at $15 to $30 per hour plus said benefits plus additional monies if they are on call.

Hence my view point that anything under minimum wage (such as $0.20 per ticket) with no benefits is unrealistic.

And on the argument they can be doing it for other hosting companies... then they are getting into the realm of running their own business (which by itself is fine), but it still means no benefits, unemployment insurance, taxes (medicare / social security for sole proprietors is very high), some form of insurance coverage, etc.

And then that means that even $1 per ticket with 100 tickets per day from a hosting company is still too low.

Because what you don't want to do is create the equivalent of having to work for 5 to 10 companies just to get a fair wage that you could be making from one company that knew the value of their employees.

Just my thoughts and opinions.

Thank you.

Greetings Chrisb:

"Well, I charge $3 a ticket which I may considering lowering; but I really don't think that is high. "

You are correct; it is not high.

$3 per ticket and 100 tickets (not sure if that is a valid number to work with or not) runs $300 for the day.

While you may work more or less than 8 hours that runs $37.50 per hour looking at an 8 hour work day and $12.50 per hour if you worked over the course of a day.

Please note it does not matter whether you worked 24 hours consistently; the fact is you where available over that time period.. and responded throughout the time period.

One may argue that $37.50 is high; but unless beat market averages, you probably only put in 1,000 billable hours which comes out to $37,500 per year.

Futhermore, you are probably paying for your own benefits, paying the extra high medicare / social security taxes for being a sole proprietor (presuming that's your legal structure), etc.

And should you want to and be able to tackle more than 1,000 billable hours, $3 per ticket (presuming at least 100 tickets per day) allows you to start highering people at fair wages and grow the business.

Please note I did not do any financial analysis of $3 per ticket and the number of tickets... so I'm just going on the basis of this thread; not that it constitutes the market picture.

Thank you.

Originally posted by alchiba


Per hour? :D

I felt that one coming. :D

I think this offer is targetted at basement dwelling teenagers who consider everquest their job (my friend calculated that after selling his characters, he made $.50/hour).

FHDave has a good point ppl. ;)
I mean let's say if you're a good tech, solving a ticket won't take you longer than 5 minutes avg. right? Lots of the tickets namely are just simple questions of e.g. absolute paths, IP's, urls, etc.
100 tickets won't take you longer than 8 hours or so.
However 20 cents IS kind of low. 50 cents is doable though just for some extra cash. ;)

Dynamicnet: I charge $3 a ticket or $65-$75 per 6-8 hour shift, whichever is greater. IOW, I would not dedicate 6-8 hours of my time just to answer 5 tickets for $15.

What I think is really ridiculous, are the hosts that want to know your typing speed, or want you to take a typing test. I type 70+ wpm, but 30 wpm is plenty fast. Most of the ticket response time should be spent concentrating on your response, not on speed.

I'm still picturing that "mother of 7" getting a support request, when all of a sudden a child gets hurt and has to go to the hospital, another child is screaming to be fed, another is lost, one needs her diaper changed, etc... while the tickets pile up. LOL No offense Dave, but I don't think a mom (or Mr. mom) of 7 would have the time to do a proper job.

Originally posted by chrisb
LOL No offense Dave, but I don't think a mom (or Mr. mom) of 7 would have the time to do a proper job.

No offense taken. It's a hypothetical story, it could just be a mother of one, or whatever. As I said, I agreed that 20c/ticket is rather low and I myself won't pay that rate. But there will always be somebody who takes the offer, be it a mother of seven, somebody in China, or whatever. The point is, somebody will reply to his request and it's not our job to tell what to do/expect. Somebody will just reply to the thread and I better spend my time doing something else than replying to this thread.

Originally posted by FHDave

The point is, somebody will reply to his request and it's not our job to tell what to do/expect. Somebody will just reply to the thread and I better spend my time doing something else than replying to this thread.

I disagree. I see nothing wrong with letting people know they should be paid a fair wage. I don't think it's right to pay anyone such a ridiculous unfair wage, or for anyone to even have the gaul to ask for a service at such a miniscule wage.

Further, it hurts the ones of us that do charge a fair fee for services. The reason is the same as to why the good hosts that charge a reasonable fee don't care for the "everything for $5" hosts. They hurt the business as a whole.

thanks for all your support, i have 14 contacts so far and am currently reviewing each person.

14 professionals or 16 year old kids? I think you will find that your applicant pool will be much more skilled if you offered a wage that can be considered seriously. Good luck.

Hi Guys,
I'd agree with James here...
I tell a lot of my potential customers that is not the amount of time that is spent that matters here.
Let's take an example...
A 100 mtr sprinter does his job in under 10 seconds... I sure even an hourly rate of $500 per hour does not make sense... He's paid in millions.
Reason - His skill
Conclusion - Time is not the only factor to decide the price of anything...

So for a person to say that it takes only 5 minutes for you to solve a ticket I'll give you 50 cents for it does not make sense... It takes 5 minutes because he is an expert... You pay for the expertise....

Also, another concept people fail to realize...
The question they put up - See we are very big so we'd be giving you volumes. Give us discounts... It just does not make sense... In the service industry you must see the error rate and say.. I give 500 tickets a day.. I want 95% of them to be done perfectly. So there should be no mistakes and I'll pay the price for it... My prime requirement is to retain my customers... I want them happy.... :)

We have some customers on the other hand who are really professional and teach us a lot in the process.. They come up with.. We have n number of tickets a day. x nubmer are technical questions.. The error factor is 90%. The response times is x minutes. The nubmer of responses is y... We want to maintain this or improve to this level. Presently we spend this much. We are ready to spend this much with you... But we need a special plan for us where our team is different. Give us these results.. These customers are really cool and professional. It is a real treat to work with such organizations.... And generally these are the ones who become very successful as they have statistics for everything and think big....

Just my thoughts...

Have a great day :)

Regards
Amar

$2 for 10 responces :eek:

Ill do each ticket for $0.20 each ... however ... there is a one-off "relocation" fee ... plus you must pay per 10,000 in advance with no guarantees of provision of service :eek: :rolleyes: :D

lol

Ill do $0.01 per sales request!

I should be given full access to sales@yourdomain.com and all sales requests should be forwarded to me. No one else should answer sales requests! :D

PS: Figure, Ill be getting a load of new clients? ;)