Zachary McClung
06-10-2007, 01:52 AM
Hey All:
I am back with another great story. I have a client which if you receive a client by the name of Regan P. signing up for hosting do not accept the sign up.
The client purchased design services on May 24, 2007 and it was sent to him on May 28, 2007. He spent $200.00 on the design and it was for the home page and subpage like any designer would sell for $200.00.
He then claimed that he was unable to read code or transfer his site. In the kindness of my large heart I told him I would assist him in the transfer. If he would like to purchase our web mastering package or exp. service I could do it within 24 hours.
In then proceeds to go do not do it yet I want the exp. service; however, there are changes I want to make in the Site Zen first. So, I wait a couple days with no response. So, I sent the invocie for $100.00 for the remainder of the site design because of completion.
The client stated that he did not want the site anymore because it took 4 weeks and that we did not provide the services that we had promised. He never paid for the exp. and never gave the go ahead on the changes; however, I did not provide the services.
He then begun to threaten legal actions. We suspended his account for the threats and the late account payment.
Then had the client send further threats so we terminated the account. We provided the domain name access to the client and told the client we would not be working with them further.
Once again throws more e-mail about how we were horrible and we do not provide services, made more threats saying he was going to purchase all domains that haveour company and my perswonal name in it. Post all e-mails and false promises and ruin my company and my name.
Then says he is sueing for business income loss of his account because it was paid for up until June 31st, 2007 even though he broke the terms of service by misrepresenting himself as his wife and placing my other customers in danger because of threats.
Called the company a kiddo 300 times and that I was incompetent because he was above the agreement that he assigned and it means nothign to the court system.
Mind you I work with our laywer daily, I have a degree in account and business management, and I have been doing this for five years and never had legal problems.
In addition, I have never had a client openly admit that he had the intent to slander and ruin a company by continually sueing if if he was denied the first time.
What do you think of this situation? Do you think I was correct in suspending the account? Do you see the client having a footing to stand on when misrepresenting himself and openly admitting his intent to ruin a established company?
Also, our terms of service state the most you can receive in domaages si 3 months worth of hosting $60.00. And, that no loss income, payments, etc. will be award due to termination or downtime?
Is your terms of service and acceptable use policy the same?
I am back with another great story. I have a client which if you receive a client by the name of Regan P. signing up for hosting do not accept the sign up.
The client purchased design services on May 24, 2007 and it was sent to him on May 28, 2007. He spent $200.00 on the design and it was for the home page and subpage like any designer would sell for $200.00.
He then claimed that he was unable to read code or transfer his site. In the kindness of my large heart I told him I would assist him in the transfer. If he would like to purchase our web mastering package or exp. service I could do it within 24 hours.
In then proceeds to go do not do it yet I want the exp. service; however, there are changes I want to make in the Site Zen first. So, I wait a couple days with no response. So, I sent the invocie for $100.00 for the remainder of the site design because of completion.
The client stated that he did not want the site anymore because it took 4 weeks and that we did not provide the services that we had promised. He never paid for the exp. and never gave the go ahead on the changes; however, I did not provide the services.
He then begun to threaten legal actions. We suspended his account for the threats and the late account payment.
Then had the client send further threats so we terminated the account. We provided the domain name access to the client and told the client we would not be working with them further.
Once again throws more e-mail about how we were horrible and we do not provide services, made more threats saying he was going to purchase all domains that haveour company and my perswonal name in it. Post all e-mails and false promises and ruin my company and my name.
Then says he is sueing for business income loss of his account because it was paid for up until June 31st, 2007 even though he broke the terms of service by misrepresenting himself as his wife and placing my other customers in danger because of threats.
Called the company a kiddo 300 times and that I was incompetent because he was above the agreement that he assigned and it means nothign to the court system.
Mind you I work with our laywer daily, I have a degree in account and business management, and I have been doing this for five years and never had legal problems.
In addition, I have never had a client openly admit that he had the intent to slander and ruin a company by continually sueing if if he was denied the first time.
What do you think of this situation? Do you think I was correct in suspending the account? Do you see the client having a footing to stand on when misrepresenting himself and openly admitting his intent to ruin a established company?
Also, our terms of service state the most you can receive in domaages si 3 months worth of hosting $60.00. And, that no loss income, payments, etc. will be award due to termination or downtime?
Is your terms of service and acceptable use policy the same?