I submitted a refund request at Newista Domain, http://order.newista.com/, but it simply ignored my request. It recently updates the support ticket thread.


"Hello Nick,

The Transaction Id which you have provided is paid on the month of Feb 2007 and the paypal refund can only be issued within 60 days of the payment, so it is not possible to refund the money.

Please get back to us if any queries, we would glad to assist you further in this regard. "I then request to restore the account balance to the status before my refund request, but it refused.

(It is noted that at the time I submitted the refund request, the payment was done just few weeks ago. Thus, it should have been able to refund me if it processed the request even 3 weeks later.)

So I submitted a refund request through their reseller system interface, the system then restores my account balance to zero, and now it refuses to either restores the account balance, or do a refund, simply because it's not eligible to refund the money according to Paypal rules! :mad:

Okay, I thought I'd at least fix the problem talking to their upper reseller, ResellerClub.

However, I'm wrong. It seems that ResellerClub's policy is simply to ignore this kind of fraudsters' selfish actions.


Dear Nick,

Whenever a Refund Request is placed, funds are virtually reduced from the Debit Account Balance at that moment itself. Later the Refund needs to be processed manually i.e. the funds need to be given back through a desirable mode of payment. This should be done by your respective Reseller. Now, incase the Reseller fails to process the refund further, as per our Company Policy, we have no right to intervene.

We request you to settle the issue with your Reseller himself.

Have a nice day!

Regards,
SharonFirst off, I don't think my refund request can impose any inconvenience to Newista as a business financially. It's just a very very small sum, but they're just refusing it.

Second, to the policies of ResellerClub, I'm totally speechless.:rolleyes: The codes of the system interface are developed by her. Now, a customer clicks the "Refund Request", and their system automatically clears all fund in the account, but the reseller simply refuse to refund, and they're turning a blind eye.


Okay, I may just consider this little loss as an incident encountering a dirty little thief. Of course, I now know this little thief can succeed largely because he's got the help from some well-suited men who we all assume they don't involve in dirty deals.


(I think I'm really lucky that I didn't put $$ for all my domains into the account... If I had done so, I'll really gone mad losing so much....)

The fact that the paypal rules expire isn't really a excuse as the reseller can tranfer the money out manually. Depending on their terms and conditions they may be able to charge you a reasonable fee for doing this (I think the resellerclub default T&C's allow it).

Having said that if its a one off type request it wouldn't be good customer relations to charge you the fee.

From personal experience as a Resellerclub resellers only ever had 2 differant customers/resellers ever request a refund. 1 was a once off request as they decided they didn't want the massive hosting plan they choose. I refunded that in full. The other customer would constantly request refunds, almost on a daily basis. After about 10 of these it got to the point I had to pass on the fees that I was incurring as this customer was going to cause massive looses. Needless to say after passing on the fees once they never requested a refund again.

Try contacting DirectI compliance team, you may need to go to there website and get there phone number and ring them. I know the compliance team have assisted me in the past with a few issues. They will be able to assist you if the reseller fails to after reasonable attempts.

The moral of the story is, dont use paypal. This is why they offer it so its much harder if impossible to get your money back. Use a credit card to fund then if there is any balony you can do a chargeback. Simple. These RC people are taking eveyrone for a ride too. How is it they they will on credit your account the net amount of the purchased funding after fees? This is criminal. Nobody else does it, why should they be the only ones getting away with it?

These RC people are taking eveyrone for a ride too. How is it they they will on credit your account the net amount of the purchased funding after fees? This is criminal. Nobody else does it, why should they be the only ones getting away with it?

Resellerclub offers 2 models - customer or reseller.

With the Customer model it is designed to include all fees. As a result the price per domain is higher. Eg, $7.79 per .COM for example. This price needs to take into account it may be the only purchase made by the customer at the time.

With the Reseller option all fees are deducted from the funds you add. So depending on the method you choose to add funds (papypal, wire transfer, credit card) depends how much in fees you pay. Also the larger the deposit/payment made the more cost effective it is. For this you get lower costs per domain. Eg, $6.50 per domain for large volumes. This option allows for total transperancy in costs and gives the purchaser complete control.

End of the day its the customers choice. When asked by customers what option to go for I say if your regeristering or renewing over 10 domains per year the reseller model is generally more cost effective.

Right, you have told us everything we already know. Id like to know how they are getting away with only crediting the net amount of the monies they recieve from you instead of the entire amount sent? Why should reseller have to be paying Paypal and credit card fees just to bank money in their accounts. They must be saying hundreds of thousands doing it but they are getting away with it.

enom reseller is the best option.

Right, you have told us everything we already know. Id like to know how they are getting away with only crediting the net amount of the monies they recieve from you instead of the entire amount sent? Why should reseller have to be paying Paypal and credit card fees just to bank money in their accounts. They must be saying hundreds of thousands doing it but they are getting away with it.

Its there business model. Like it and use it or don't like it and don't use.

No expert on other reseller programs however from the quick look I've had in the past the reseller pays fees, directly or indirectly - the same as Resellerclub.

Directi Retail (Answerable.com) as opposed to ResellerClub Retail are only $6.99 for .com

eNom do the same and deduct the fees when topping up the account.

i use reseller club but manage the payment externally. More simple.

Thanks for your advices! I've emailed the Directi Compliance Team... Hope it won't turn a blind eye like that the "Great" ResellerClub.

you need evaluate too use cc vs paypal. In big volumes can save something.