Hi there, all the grand masters of web hosting,
I need help on the following ...


I have a reseller account and was playing around with it and then I saw something which I could not answer.... so I would wondering if you could help...

Main account is xxxhost.com

So in the WHM of xxhost.com, I created a new account for the domain of : 123xxx.com

then I created a sub-domain : hello.123xxx.com

I am driving all the traffic to hello.123xxx.com and this is used quite frequently - the url hello.123xxx.com that is...

Now when I login in my WHM at xxxhost.com and then view then bandwidth useage, I get the following stats..

123xxx.com used 35 MB of bandwidth
hello.123xxx.com used 31 MB of bandwidth

Therefore in total 123xxx.com has used 66 MB of bandwidth.

I re-confirmed this with the Cpanel at 123xxx.com and true enough, it showed that 123xxx.com has used 66 MB of bandwidth.

Now here is my question :
I am very sure that all my visitors access only hello.123xxx.com
I am not getting any page view for 123xxx.com so

(a) why is there traffic created on 123xxx.com ?
(b) why is the amount of traffic created on 123xxx.com somewhat comparable to the traffic created on hello.123xxx.com ?

I understand the fact that hello.123xxx.com is actually a sub-folder of 123xxx.com and can be accessed via 123xxx.om/hello as well but in this case, am I not "charged" double on the bandwidth used ? Once for 123xxx.com and another time for hello.123xxx.com ?

In a clearer sense ... if I were to upload a 1 MB file into hello.123xxx.com .... then the bandwidth charged would be :

(a) 1MB for hello.123xxx.com
(b) 1MB for 123xxx.com

...Total 2MB of traffic

This confuses me... could any of the grands masters offer any advice ?


PS - ... hello.123xxx.com is actually a closed forum - PHPBB2 - for 10 of my friends - so there are only 11 of us accessing this forum and we have only been up for 10 days ....

Have you analyzed the web logs for 123xxx.com?


Are 9/10 visitors only accessing 123xxx.com/hello ?

This sounds bad indeed...

I hope someone can come up with an answer, because this would be bad for my business as well...

Perhaps you should contact the people who wrote the cPanel software? Their email address is support@cPanel.net

Cheers,
David.

I'm not saying that its a CPanel fault...
In fact.. I don't even know whose fault it is ...

Just asking if anyone here has encountered the same problem ?

Ok... I did analyse my logs ... and all the traffic was created for http://www.123xxx.com/hello since even if the user typed in http://hello.123xxx.com he or she would still be re-routed to http://www.123xxx.com/hello

99% of the request was for http://www.123xxx.com/hello

but when I went to take a look at the Cpanel -> Tools -> Web/FTP stats -> Bandwidth ... this is what I got...

Jul 2002 hello.123xxx.com 47.199379 MB
Jul 2002 123xxx.com 51.022590 MB

Mmm.... wierd isn't it.....

One last check I did... on WHM at xxxhost.com
and yup to my suspicions, the bandwidth used by 123xxx.com is about 99MB .... funny...

For you infor - www.123xxx.com is a static "Under Construction Page" no grahics just text..

hello.123xxx.com is a PHPBB2 forum so of 14 July 2002, 13 members with 111 articles.... so this problem really blaffers me...

Any advice / help from all the grand masters here ?

I just checked WHM on one of my servers and I am not finding this to be true. Chech this out:

Domain Meg Gig
mydomain.com 3.008159 0.002938
sub1.mydomain.com 0.415152 0.000405
sub2.mydomain.com 45.939694 0.044863
sub3.mydomain.com 0.000000 0.000000
Total 49.363005 0.048206


The numbers are real...the names have been changed to protect the innocent

Ok ... so I guess there is something wrong with my account ...

Mmm... time to submit a help ticket !

Thanks for all the replies !

Just one thought, what did you configure as the image path?

If you had defined the images to be in www.123xxx.com/sub/images instead of either /images or sub.123xxx.com/images this might cause bandwidth use on both. PM me your website and I will poke around on it abit.

HUH?
dandan, could you explain that a bit, because you're loosing me there! Thanks in advance!

Originally posted by dandanfirema
Just one thought, what did you configure as the image path?

If you had defined the images to be in www.123xxx.com/sub/images instead of either /images or sub.123xxx.com/images this might cause bandwidth use on both. PM me your website and I will poke around on it abit.

Mmm... possible cause ... checking it now ...

Errr... nope .. my images are set as "/images"