Ronald_Craft
04-22-2007, 03:04 AM
Well then, I have been with Sonet7/Liquidweb for a year now. I have nothing but praise for them and will proceed to write out a full review in the hopes that this will benefit some other reseller refugees.
Service
Their servers are speedy, their support is quick and you're always treated very well by their employees. When I first moved my sites there, I asked them to transfer all of my files over from my previous host. Not only did they do this for me, but when they encountered issues in getting things up and running after getting the files, they took the time to manually restore files one by one and ensure everything was working 100%. Good stuff.
I can't say enough about their phone support either. That's the meat and potatoes right there for me. I've only had reason to call them three times in the year I've been with them, but the times I have I've never had to wait on hold. I call, and within one to three rings somebody picks up. And my issue has always been resolved within 10 - 20 minutes. Marvelous.
Servers and Reliability
They have a fantastic data center, period. I've only experienced two downtimes on my websites in the year I've been there, and they only lasted about 15 minutes at the most. I called in once to see what was going on and the guy that answered the phone actually knew that the server was having problems, told me they were already fixing it and that it should be back to normal within a few minutes. And all of their phone operators are native English speakers..no outsourced support. So, you don't get the run-around and they actually help you. I love it.
Billing system
I really love their billing system. It's simple to use, gives you some nifty features and has a built-in ticket system so you can send tickets to support or sales. I have used tickets before and they have always been answered within a few minutes to half an hour during busy times of the day.
They give plenty of features to keep you and your hosted site owners happy, as well. You may not get 200 gb of space and 1 tb of bandwidth for $10 a month, but the quality, reliability and service you get from Sonet7/Liquidweb is leaps and bounds above the rest. I highly recommend them and hope that other refugees whom have fled from their reseller nightmares will find peace in going with Sonet7/Liquidweb.
Thank you for taking the time to read this. I hope it will aid those of you considering Sonet7/Liquidweb in your future endeavors.
Service
Their servers are speedy, their support is quick and you're always treated very well by their employees. When I first moved my sites there, I asked them to transfer all of my files over from my previous host. Not only did they do this for me, but when they encountered issues in getting things up and running after getting the files, they took the time to manually restore files one by one and ensure everything was working 100%. Good stuff.
I can't say enough about their phone support either. That's the meat and potatoes right there for me. I've only had reason to call them three times in the year I've been with them, but the times I have I've never had to wait on hold. I call, and within one to three rings somebody picks up. And my issue has always been resolved within 10 - 20 minutes. Marvelous.
Servers and Reliability
They have a fantastic data center, period. I've only experienced two downtimes on my websites in the year I've been there, and they only lasted about 15 minutes at the most. I called in once to see what was going on and the guy that answered the phone actually knew that the server was having problems, told me they were already fixing it and that it should be back to normal within a few minutes. And all of their phone operators are native English speakers..no outsourced support. So, you don't get the run-around and they actually help you. I love it.
Billing system
I really love their billing system. It's simple to use, gives you some nifty features and has a built-in ticket system so you can send tickets to support or sales. I have used tickets before and they have always been answered within a few minutes to half an hour during busy times of the day.
They give plenty of features to keep you and your hosted site owners happy, as well. You may not get 200 gb of space and 1 tb of bandwidth for $10 a month, but the quality, reliability and service you get from Sonet7/Liquidweb is leaps and bounds above the rest. I highly recommend them and hope that other refugees whom have fled from their reseller nightmares will find peace in going with Sonet7/Liquidweb.
Thank you for taking the time to read this. I hope it will aid those of you considering Sonet7/Liquidweb in your future endeavors.