mhalbrook
07-10-2002, 10:21 PM
For at least the 3rd or 4th time since I started using MCHost, there's a problem with the CPanel License being expired. MCHost says it's because the CPanel guys deleted the wrong IPs from their Database.
I've tried doing a search on the forums about this, but can't really find anything. How common is this problem?
isildur
07-10-2002, 10:26 PM
About as common as the distributor cutting off people that don't pay, perhaps?
http://www.webhostingtalk.com/showthread.php?s=&threadid=57723
I suppose even Darkorb makes mistakes though, but they are very easy to contact. If your license provider is in good standing with them, they will get it resolved within minutes.
:D
TimPD
07-10-2002, 10:29 PM
They should try to run /usr/local/cpanel/cpkeyclt.
Andrew
07-10-2002, 10:40 PM
/usr/local/cpanel/cpkeyclt doesn't always cut it.
We're having the same problem right now, in fact. And we paid our bills. So did our provider. I don't know how common it is, but it sure as heckfire is annoying. :(
isildur
07-10-2002, 10:47 PM
Timmy- you are truly the lordly admin of Cpanel licensing.
Lightning- make sure you get in touch with Darkorb's support via http://www.cpanel.net , if there is a technical problem not related to billing that will get things ironed out the fastest.
(they have a support ticket system there)
If I do talk to Nick later I will point him to this thread as it appears there might be a bigger issue here....
But perhaps it's just a coincidence.
Andrew
07-10-2002, 10:51 PM
Thanks a lot! :) I haven't opened a ticket with them myself, but my provider did and they've called them as well. I figured my provider would get better mileage out of the ticket than I would and I didn't want to confuse the issue with 2 tickets.
<update> I did post a ticket with cpanel, just for good measure, now. Though there doesn't seem to be any answer as of yet </update>
Andrew
07-10-2002, 11:58 PM
Just for the record...
I am now jumping for joy and yelling out my window to anyone who will listen! They fixed my cpanel license!! w00t!!!!
ahh...a day of pure hell comes to a close. Beer's on me!