We've got a "cheap" brand we've just started up and took over our old cancellation / suspend policy which is basically we need 10 days notice before the billing date, server suspended after 3 days over, deleted on 5 + paswed to collections. This generally works well for the higher priced brand

However from some pre-sales people have been asking about cancellation policies and it seems that people on low end packages seem expect that no notice is required so I'm debating about switching to something like "No notice but server deleted (not suspended) on the billing date if not paid".

Obviously there is going to be a high risk that someone forgets / is away on holiday but this is a low margin, high volume business so cutting down on admin costs doesn't hurt.

Does anyone have experience of this quite strict sort of cancellation from both the provider and client side?

What's the rush to delete the content? By saving it a bit longer, you might just entice a customer to stay with you longer.

Personally, I would suspend the second the invoice is past due and delete after 30 days. No prior cancellation notice needed (for cheap brands).

--Tina

This is VPS so there will be some storage costs in terms of IP's and license fees hence my thinking more towards immediate deletion. That said maybe 7 days storage would be a middle ground

Yeah, that sounds reasonable for VPSs.

--Tina

I don't understand your use of the word brand.

Here's what I would do for VPS accounts:

1) Send "your payment is now late and your account will be suspended" email on the day after payment was due.

2) Suspend the account after another 24 hours.

3) Send overdue notices every day for the next several days.

4) On the 7th day, archive the account files, terminate it, send final email with instructions on how to re-activate the account, and then send billing to collections.