VERY confused about this company , is this a legal company?
I am very curious if somebody has more information about this company.
I bought 2 months ago a full license of their program WHMcompletesolution because some people said it was good and they were selling with the nice phrase “We provide an excellent service and support to license holders.”
Now 2 months further and having paid $250, I have a program that does not work correct , NO support at all ( I can’t recall one positive answer) , and getting the advise that I have to write my own program (I had to find this out on my neighbours computer because my IP is blocked with them) , they did not tell me that before I paid !
Very tired off such companies that promise you heaven and earth , till you have paid , and then give you the “you pay and shut up” treatment , I decided to consult a lawyer.
Separate from the fact that they manipulate (edit) electronic messages ( yes , this finally gets fined now in the EU ) this company has other very weird issues as for example selling on their web site without any registration information for over 2 years now.
Now in the EU , and also in the UK (we verified this) , when you sell on your web site , Companies must include certain regulatory information on their websites and in their email footers or they will breach the Companies Act and risk a fine. I quote “Every company should list its company registration number, place of registration, and registered office address on its website as a result of an update to the legislation of 1985. The information, which must be in legible characters, should also appear on order forms and in emails. Such information is already required on business letters but the duty has been extended to websites, order forms and electronic documents.”
Now I can tell you , after taking copies of all pages, NONE of such information is in place , there is no way to track that company’s legal address , registration or VAT number. Even the domain name does not reveal any information:
Registrant IDI_3096454
Registrant Name:Matthew WHMCS
Registrant Organization:NA0000000014
Registrant Street1:NA
Registrant Street2:NA
Registrant Street3:
Registrant City:NA
Registrant State/Province:NA
Registrant Postal Code:NA
Registrant Country:US
Registrant Phone:+00.00000000
Registrant Phone Ext.:
Registrant FAX:
Registrant FAX Ext.:
Registrant Email support@whmcs.com
It even gets worse, when I wanted to print my invoice in search for information or VAT number and to bring it in as legal expenses, my list of invoices in my client area is completely EMPTY ???
Not sure if I am getting paranoid here , is this just me ??
Anyway , not sure yet what actions I am going to take from here on, maybe I will give them a last chance to rectify where they have it completely wrong and give me the support I asked and paid for , but this will all depend if they will start acting as adult business people. I never have being rude to them in any way or at any time and don’t accept the treatment I got from them so far.
Hope you guys have more luck.
Ed,

Hello,

Let me start off by telling you my history with WHMCS. I have been a client of theirs since the $1 for the first month offer over a year ago. Then I founded WHMCS Licenses, since sold that to LicensePal and am now a member of staff at WHMCS.

Now in the EU , and also in the UK (we verified this) , when you sell on your web site , Companies must include certain regulatory information on their websites and in their email footers or they will breach the Companies Act and risk a fine. I quote “Every company should list its company registration number, place of registration, and registered office address on its website as a result of an update to the legislation of 1985. The information, which must be in legible characters, should also appear on order forms and in emails. Such information is already required on business letters but the duty has been extended to websites, order forms and electronic documents.”

You are indeed correct. However, you must first know what a company is. A company is a business with shares, usually limited liability, for example Public Limited Company (PLC) or a Private Limited Company (LTD). WHMCS is classed as a sole trader.

In regard to support, as I've asked you before, please provide the ticket IDs so we can look in to the tickets and see if what you claim is true. As I look at the ticket list right now the longest non-closed ticket is two days old. It has been replied to by staff but awaiting Matt to code a custom module for them. He's on holiday at the moment but continues to reply to support tickets, fix small bugs and reply to emails. Every ticket that isn't classed as billing or a custom job is correctly handled by me or John. Any tickets that need Matt's assistance are currently marked and he replies to them within a few hours. When he's not no holidays he's right beside us, answering about 50% of all the tickets opened before we get chance to. There's usually at least one support staff online unless it's early hours.

As I said, please reply with your ticket IDs and we can help you out as much as possible. Some clients even create a forum post before posting tickets and the community is there too help.

In regards to you being banned from the forums, I don't know the back story to that but as one of the moderators is a moderator here (bear) I'm pretty sure you wouldn't have been banned without good reason.

I'll email Matt with this forum topic and he will help answer some of your questions in even more detail.

WHMCS is classed as a sole trader.

Even a sole trader or better said , every person who sells publicly has to identify himself.

Some clients even create a forum post before posting tickets and the community is there too help.

This is not the case with me , I first opened a ticket (988633) on April 3 , where I got the answer "this is the correct procedure" , not agreeing with this resulted in no answer and closed ticket. I than continued the discussion on the forum where other users agreed also that the calculation was wrong. After I asked Matt to consult an accountant , my post was edited > complained for that and kept the discussion open (always on a behaved way) > post closed (some removed) > could not login anymore with my username (blank page) > made new one to get in again > IP blocked for making second username ?? Private msg. to Matt also without any satisfying answer after my posts were edited.

You cannot be serious that this is "an excellent service and support to license holders". I just discovered a bug or not correct calculation or whatever you want to call it , therefor I get this treatment ? Its hard to believe!


I'm pretty sure you wouldn't have been banned without good reason.
Would love to hear the "GOOD" reason. But it really has to be good!

one of the moderators is a moderator here (bear)
Yeah :cool: , he's pretty good in closing and removing posts , not always justified IMHO , but I sure don't like my posts being edited !

I'll email Matt with this forum topic and he will help answer some of your questions in even more detail.
Good , I really hope somebody will come to sense sooner or later.

Even a sole trader or better said , every person who sells publicly has to identify himself.

can you clarify what you mean by this.

You'll have to wait to hear from Matt, as I won't discuss private moderation actions, except to say I did not personally take any action against that member.

can you clarify what you mean by this.
When a sole trader, on all company papers, letterheads and so on the full name of the sole propieter has to be displayed with "Sole Propieter", "Sole Trader" or "Sol Prop" next to it. Also, the registered address and phone number (the address whoever the Sol Prop registered with the tax office).

can you clarify what you mean by this.

That every person or company who sells to the public has to identify himself with an address , name (registered , or for sole traders this can be just their full name) , VAT number (also sole traders have VAT number in Europe).

Ed,

this is the correct procedure

You received a longer ticket reply than that. I can post it here if you ask me to. The reply was also made 4 minutes after you opened the ticket.

Yeah , he's pretty good in closing and removing posts , not always justified IMHO , but I sure don't like my posts being edited !

What I meant in my post, is that WHMCS forum moderators are good moderators. I referred to bear because of what a good job he does here along with the other WHT staff.

As I said, I've emailed Matt and hopefully he can clear the air a bit more soon.

When a sole trader, on all company papers, letterheads and so on the full name of the sole propieter has to be displayed with "Sole Propieter", "Sole Trader" or "Sol Prop" next to it. Also, the registered address and phone number (the address whoever the Sol Prop registered with the tax office).

Yeah, i know what it means, i was just checking his understanding.

You don't need to write sole trader next to it necesarily incidently, you can just write DBA. So if i was trading as Sony, then i would right Joe Blogs, DBA Sony.

Also, you don't have to list your telephone number in the UK. You just have to list 'contact methods'.

You'll have to wait to hear from Matt,

I will , although I am waiting already some weeks now to get something positive and reasonable from him, but maybe a good vacation will bring some sense into him.
Thats all I can hope for.

Ed,

That every person or company who sells to the public has to identify himself with an address , name (registered , or for sole traders this can be just their full name) , VAT number (also sole traders have VAT number in Europe).

Ed,

Sole traders do not have to have a VAT number unless the turnover exceeds the threashold as set by HMRC. That also applies to companies be they LLC, LTD or PLC.

You received a longer ticket reply than that. I can post it here if you ask me to.

Don't bother , I do it for you:

Hi Eddy,
Yes, this is the correct procedure. WHen the user payus you credit, you should raise an invoice for the amount they are paying which will then charge them tax when they pay the credit. Tax is then not charged when using the credit. Hope this clears it up for you!

Matt,
Sorry but this does not clear it up for me. Everybody I talked with , including my accountant , never heard of charging tax on a credit. There is a thing called Credit Nota , like a cancelled already paid invoice , but also there the paid tax is set to negative and so has to be charged again in full on the next invoice. My advise it you talk with some accountants the way this should work.
Regards,
Eddy,

>>> POST CLOSED

If you see anything more than that , please let me know , as I don't ? Or was it edited again ?


What I meant in my post, is that WHMCS forum moderators are good moderators.

From what I have seen personally, we differ from opinion than, sorry.

As I said, I've emailed Matt and hopefully he can clear the air a bit more soon.
That's what I am hoping for.

Ed,

Even as a sole trader, the distant selling regulations in the UK (where Matt is based I think?) require that a geographical address is clearly shown on the site since payment is being taken before delivery of the product/service.

That is the only thing I believe Matt actually needs to display, the problem is I couldn't find it.

The rest about company numbers, vat numbers etc... as mentioned by others is a load of nonsense.

Hi Eddy,
Yes, this is the correct procedure. WHen the user payus you credit, you should raise an invoice for the amount they are paying which will then charge them tax when they pay the credit. Tax is then not charged when using the credit. Hope this clears it up for you!


Can you clear this up? I think what you're saying is that if I (the owner) credit a customers account for $10.00 it will then charge a tax on that $10.00? If so that is awfully strange.

Can you clear this up? I think what you're saying is that if I (the owner) credit a customers account for $10.00 it will then charge a tax on that $10.00? If so that is awfully strange.

It was not me saying that. It was me saying that this was wrong and therefore I am getting treated now as I am his worst nightmare.

Ed,

Ed, Did you ever bother to check the thread again? No, because you're too busy posting false accusations here on WHT. As you well know, it wasn't closed because of your request, it was closed because of the personal comments you made regarding my initial reply to you - at the time, you asked a question - should it work like this, and of course my response was yes, this is correct, meaning it's the way its coded, it is intended to do this, it is not a bug. I was not saying it is the right way for it to work, I was saying it is how it works. Your post and others on the issue was taken onboard and acted on but you seem to just ignore this and what's this, maybe your seventh post on here regarding it not being dealt with when in fact I believe I posted a follow up within the following few days?

Post Reference: http://forums.whmcs.com/viewtopic.php?t=3711&start=15

And a post like this is not going to help your cause, by damaging the reputation of the system "you've paid for" then you're more likely to bring it to an end so it really doesn't help anyone.

Matt

:agree: wow , lets hope we are moving in the good direction here...

Ed, Did you ever bother to check the thread again?

Trying for a week now , but my IP is blocked , so I can only rely on what my neighbor is telling me for the time being.

No, because you're too busy posting false accusations here on WHT.
I can tell you with my hand on the heart that NOTHING what I told are false accusations , let me repeat ..NONE , or that I am not a liar like your mods accuse me off on your forum. And I am able to proof most of this by UNEDITED conversations , except maybe one the first ones that were deleted by you or your mods.

.. and of course my response was yes, this is correct, meaning it's the way its coded

Meaning ?? so you expect me to read your mind ? If somebody states that this is calculation is correct , I understand something completely different , but than of course this can be me only not understanding it.

Post Reference: http://forums.whmcs.com/viewtopic.php?t=3711&start=15

Sorry , cant read this , getting a "You are banned from this forum message"

And a post like this is not going to help your cause,
What does help than ? because tickets , pM's , forum posts on WHMCS does not help me neither one step further. Maybe you can give me a tip ?


by damaging the reputation of the system

damaging ? damaging ? , in my first PM to you I said that I liked your system and changing that calculation (there you still said that the calculation was correct) , would not only help me , but specially YOU and WHMCS , I think I was helping to improve it , not damage it. However you never even replied to that neither...
So maybe you could give me some hints here how somebody can get anything positive out of you , because ALL questions asked by me so far , also on other issues , I cant recall one that was positive so far.
Again , if you have the key answer , I am all ears ...

Respectfully,
Ed,

I am not a liar like your mods accuse me off on your forum.
Who called you a liar?
one of the moderators is a moderator here (bear)
Yeah , he's pretty good in closing and removing posts , not always justified IMHO , but I sure don't like my posts being edited !
Hmm, looks ike it wasn't me after all, but Matt, eh?
Seems you've been jumping to conclusions here.

Post Reference: http://forums.whmcs.com/viewtopic.php?t=3711&start=15
Matt

Curious as I am , I went rapidly to my neighbours house to read this.
GREAT , congrats , so you decided to change it.
I know maybe it sounds negative , but this was not you last post there. Your other post is removed and replaced by this (positive) one.
Problem is , how can anybody get a clear picture out of anything if posts are constantly removed/changed.
Take is as granted , DONT DO IT , you will gain MORE ...
An annoying question from a client answered with a clever answer has 1000 times MORE value than remove the post.

Who called you a liar?

"there is no rule to prevent 'intram' from being created, or anything else you lied about."
and YES it is or WAS prevented from being created, and NO , I did not lie about anything. 3 people tried this.


Hmm, looks ike it wasn't me after all, but Matt, eh?
Seems you've been jumping to conclusions here.
Oops , forgot this to tell you yesterday in my PM ; don't be so paranoic , it can damage you health ;)

Hmm, looks ike it wasn't me after all, but Matt, eh?


Don't know why you keep thinking that I am after people ??
I want what I bought : a good program and " an excellent service and support to license holders."

It does not really matters to me who runs the show.

Me and my friends as well as a few of my customers all use WHMCS with no problems. I dont really see the need for support as its pretty simple and with good documentation,. if it didnt work then you probably installed it wrong.
Just added my 2 cents, we al have been real happy with it and Ive heard nothing but good things about it

... if it didnt work then you probably installed it wrong.


This must be a joke , right ?? :) , or should I hire you in to do the installation for me?

Ed,

Don't know why you keep thinking that I am after people ??
Because of this reference to me and your inference I was the one editing and removing your posts?
Yeah , he's pretty good in closing and removing posts , not always justified IMHO , but I sure don't like my posts being edited !
You appeared to be claiming I was the one who edited/removed your post(s). Seems you were wrong and falsely included me in your complaint. That's why. Being human, I make mistakes, but I also admit to them when I'm wrong. You?

I fully expect this to be removed since it's pointless to the main thrust of the thread, but wanted to point out what was wrong with your accusations.

....have been real happy with it and Ive heard nothing but good things about it

So did I , that's why I bought it.
But with the same right that you have to praise it , the same right I have to explain my trouble. And trust me , the installation went fine ;)

Ed,

This must be a joke , right ?? :) , or should I hire you in to do the installation for me?

Ed,
Please post on their support forums. This is not it.