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View Full Version : HSphere Ease of Use/Setup


Jeremy W.
07-10-2002, 04:36 PM
Hey everyone,

Looking for feedback on HSphere. We are currently on a server with Ensim, but are considering moving everything over to a couple of HSphere-enabled servers.

Our sysadmin, not knowing anything about it, is concerned about 3 weeks of "development time", etc.

I was under the impression it was just like Ensim. Once setup and configured (a couple of hours) it is basically go and go :)

As far as usage, how easy and automated is it? Does it allow instant signup? Does it setup everything according to account, mail the user etc?

What are the strengths weaknesses... Thanx :)

KDAWebServices
07-11-2002, 04:12 PM
It does allow instant signup, it also allows moderated signup where you can review the order before actually creating the account. It mails the user their FTP logins, CP logins etc. It will mail them the DNS servers too if they have selected to transfer a domain or it can register a domain via OpenSRS (Enom soon)

It takes about a day to get used to the admin side of things. Once things are up and running though it's all plain sailing. HSphere also has an active community for support - not that PSoft really need any help in that department.

Everyday
07-11-2002, 10:42 PM
H Sphere has more of a learning curve than ensim but that is because it offers much more in the standard package. You will have to setup the billing and support desk as well your plans. Give yourself a few days to get used to it but from there it's just as easy as any other panel.

We moved a lot of our shared hosting over to H Sphere from Ensim. so we have experience with both :)

ADEhost
07-18-2002, 12:32 PM
Jeremy, contact me on ICQ or AIM and I will give you the up and down of it. then we can post the log file of the conversation

Mike

RRolfe
07-18-2002, 12:38 PM
yes h-sphere is great! and its really not that hard to learn... things are just placed in ackward places.

compaired to other control panels though... i wouldnt know.. the only other thing i have used is webmin and thats not really a control panel.

Jeremy W.
07-18-2002, 02:42 PM
Well, it looks like we'll be switching to HSphere in the next couple of weeks then. It will probably take us a month to migrate to the new server, get HSphere setup and all, but things are looking up :)

Jeremy W.
07-18-2002, 02:52 PM
Now if only I could find the order page .... :grumble:

insiderhosting
07-18-2002, 02:57 PM
Correct me if I am wrong, but don't you need at least 2 servers to run hsphere because it needs to be setup as a small mini-cluster?

-Steven

ckpeter
07-18-2002, 02:59 PM
I have heard that it can be setup on only one server, but its not a recommended configuration.

Peter

insiderhosting
07-18-2002, 02:59 PM
Peter,
You following me everywhere I go :)

-Steven

ckpeter
07-18-2002, 03:01 PM
Sorry. :blush:

Peter

KDAWebServices
07-18-2002, 03:01 PM
Jeremy, give me a buzz on ICQ (You'll prob have it anyway, but if not, 22366406) and I'll put you in touch with someone from PSoft direct, or one of their resellers who can do you a bit of a deal.

Jeremy W.
07-18-2002, 03:08 PM
Thanx Karl, ICQ on and ready :)

edit: 135617431

chrisb
07-19-2002, 03:52 PM
I checked out H Sphere and I did not like it at all. Compared to cPanel, it was slow, cumbersome, and hard to navigate. It may be a tad more secure than cPanel; but I'd trade a little security for all of that mess.

H Sphere is not user-friendly, and IMO does not make a good control panel for customers. Customers want something easy. They do not want to have to spend a few days learning a control panel.

Everyday
07-19-2002, 03:58 PM
If you looked atthe demo on their site you did not see what customers see. The new "mo menu" design of the control panel for the end user is just like cpanel. We haven't had any complaints about it at all.

chrisb
07-19-2002, 04:04 PM
Originally posted by Everyday
If you looked atthe demo on their site you did not see what customers see. The new "mo menu" design of the control panel for the end user is just like cpanel. We haven't had any complaints about it at all.

I didn't just look at the demo. A gracious H Sphere host let me test it out. That's how I came to those conclusions.

keith70
07-19-2002, 09:02 PM
I am a user of hsphere, and I don't see where it is any harder to learn than any other control panel. They all have their good and bad points. I have used Plesk, CPanel/WHM, and HSphere, and my vote would go towards HSPhere. Actually it is no comparison in my opinion.

Heres why:
I can provide one control panel to my customers that will be the same for Windows or Unix.

Built in invoicing/billing.

Built in support ticket system.

Supports .Net for Windows.

Site Studio

OSCommerce 2.2

mySQL and MS-SQL which a lot of large business use!

That are the main reasons....

Just my .02 worth...

FHDave
07-19-2002, 10:57 PM
I don't really have any client complaining about how hard it is to use HSphere, although some of my clients migrate from CPanel4 to HSphere. I really don't see how HSphere is any much harder to navigate than CPanel4. And slow? Hm ... I may have been using HSphere too long now that I don't really feel it's slow. But it may be somehow slower since the Control Panel of the HSphere may be on different server than the web server itself so when creating a subdomain it may take longer since HSphere needs to communicate with the other servers.

Also another advantages of HSphere:
- detail traffic of HTTP, FTP, and Mail. Not only that, HTTP traffic for all subdomains are recorded whereas in CPanel (at least the older version), sudomains' http traffics are not recorded ... A really bad thing for any host/reseller since you may have a potential bandwith leaks.
- the ability to throttle your bandwith
- PgSQL support
- Multi domains hosting, each domain having their own emails accoutn and their own smtp server.
- Much more stable/secure with suexec capable (cmiiw).
- No upgrade that actually doing harm more than good (shutting down DNS, etc)

HSphere is superb ... I can't wait for the next release :)

GlideTech
07-20-2002, 02:37 AM
Hsphere is a very nice package once you learn it. I would highly reccomend the "No Menu" style though. We had several complaints from our customers about the regular hsphere design, so we switched to the no menu style. They are all happy campers now :)

quicksols
07-21-2002, 04:35 PM
I m planning to buy that and here is my question
they say license cost $4.50 . Now what i m trying to understand is it PER DOMAIN or per reseller???
Any one please explain
Thanks in advance

ckpeter
07-21-2002, 04:37 PM
I haven't used h-sphere, but from what I heard, the license fee is per control panel user, each control panel user can have unlimited domain (or you can limit it).

Peter

KDAWebServices
07-23-2002, 05:31 PM
The license is a one off fee per control panel login.

ADEhost
07-23-2002, 05:45 PM
Originally posted by quicksols
I m planning to buy that and here is my question
they say license cost $4.50 . Now what i m trying to understand is it PER DOMAIN or per reseller???
Any one please explain
Thanks in advance

that is per control panel that you give to your clients. a control panel may give you as many domains as you like but it's still under 1 user admin.

No so web host will offer resellers 1 control panel with 50 user admins, 1 secrew up and someone has access to everyone accoount.

Mike

freeva
07-23-2002, 05:53 PM
My votes goes to hsphere system too. They got quite detailed manual and their support is great. If there is anything you dont understand about how their system works. Just fire them an email, they will explain it to you or point out where the part of the document regarding the issues.

EzSnake
07-23-2002, 07:53 PM
Mike has hookd me on HSphere also...
Had me get the Manual and read that...then do demo.

From someone who has No control panel Exp. it was quite simple to use.. albeit a few things i was like what is that.. but guess I'll learn as I need to ;)

I like the fact I don't have to spend money on phpmanager or PerlBill (which I planned on).
I don't like that the best choice of CC processors it integrates w is Authorize.net :rolleyes: (planned on using Revecom or hostcharge)
but for ease of use i guess I'm stuck w Authorize (not that their bad or anything (they just never responded to my email ?'s and usually after that I won't use them))

ADEhost
07-23-2002, 11:21 PM
Originally posted by EzSnake
Mike has hookd me on HSphere also...
Had me get the Manual and read that...then do demo.


Ahh grasshopper, you give away one of the reseller requirements to the public. test within test.

yes it's very true, you have to read the manual before I even let you get to the system. If a reseller does not want to do that, then what good are they to thier clients. The more my resellers grow the more I grow. Simple when you stop to think about it.

Best thing is that the true and future top web-host will most likely will be comming from my neck of the woods. Knowledge of the platform, Quality of services, and realiable of equipment I set the example, my resellers learn from me and my action, and they benifit from everything I learn ( and intern what they teach me ). We all grow and profit.

Mike

chrisb
07-24-2002, 01:38 AM
Originally posted by freeva
My votes goes to hsphere system too. They got quite detailed manual and their support is great. If there is anything you dont understand about how their system works. Just fire them an email, they will explain it to you or point out where the part of the document regarding the issues.

Hmmm. I sent psoft a question about H Sphere, and all they did was repeat what I said, and not answer the question. I think the guys name was Hayak or something like that. Perhaps it's the language barrier since they are no English, I don't know.

EzSnake
07-24-2002, 03:18 AM
Question on HSphere...
Considering HS has the built in Ticket system and built in Billing which can use authorize.net.
Is there any reason(s) to get a product such as phpmanager or ubersmith???
Both of those reasons above are partialy why I wanted one of the above. Will i need one for my customer info and tracking or does HS do this fetaure also?

ADEhost
07-24-2002, 10:53 AM
Originally posted by chrisb
I checked out H Sphere and I did not like it at all. Compared to cPanel, it was slow, cumbersome, and hard to navigate. It may be a tad more secure than cPanel; but I'd trade a little security for all of that mess.



Chrisb, Never trade on security! If given the opertunity someone will always hack the easyer platform.

sorry to here that you do not like h-sphere, did you test v. 2.1 yet ? -mike

roby2k
07-24-2002, 10:58 AM
i had a look at the demo god that was hard to understand if they made it simalar to cpanel i think it would be good coz if its images instead of txt it makes it a lot easier to do.

EzSnake
07-24-2002, 11:44 AM
use the "no menu" theme... looks just like Cpanel!!!!

chrisb
07-24-2002, 01:26 PM
Originally posted by ADEhost


Chrisb, Never trade on security! If given the opertunity someone will always hack the easyer platform.

sorry to here that you do not like h-sphere, did you test v. 2.1 yet ? -mike

I don't remember what version it was.
Maybe you're right, but I don't hear about CPanel hosts being hacked very often. If CPanel is so insecure, why do so many people use it?

And, if H Sphere is so secure, why don't they have the webmail and file mgr working in their demo like cPanel does?

KDAWebServices
07-24-2002, 01:29 PM
The same reason that most people use Windows - because loads of other people do. Plus for a while it was the only real alternative to using Alabanza and their system.

chrisb
07-24-2002, 01:40 PM
Originally posted by EzSnake
use the "no menu" theme... looks just like Cpanel!!!!

Uh oh! Maybe Nick should sue them for ripping his work. :)

chrisb
07-24-2002, 02:21 PM
Let me first say that it's not my intention to hurt any H Sphere host's business. I am sincerely trying to learn about it, and get feedback.

Perhaps, I need to reconsider H Sphere. Security is important to me, especially since I've been hacked a few times and lost a lot of hard work in the past.

On second thought, H Sphere was not that hard to learn and just a little harder to navigate than cPanel.

To be completely fair, most of the problems I had were probably not H Sphere-related. I did have a hard time getting the URL paths (not the file paths) correct; but I finally figured that out with help from the host.

I also had a problem using H Sphere securely because of the certificate that the test host used. I don't understand this though since I usually have no problems with generic certificates, and I thought the host stated that their H Sphere, at the time, was using the generic SSL from Apache.

Additionally, I really missed having the important paths for perl, sendmail, etc. down the left side as an easy reference, like cPanel does. H Sphere shows you some paths, but it's kind of hard to find.

In reference to paths, etc., it appeared you had to click 2-3 times for the same thing that cPanel can do in one click. No big deal, but it makes for more cumbersome navigation, IMO.

It was definitely slower than cPanel. I take it that's because it resides on a separate server. That's acceptable though, if the security is better.

I was really ticked off when I received an unresponsive reply from psoft support, and it took 2 days to even get that. Additionally, I fear because the developers are non-English, that communication is going to be a problem with H Sphere.

Maybe I'm wrong, but I just don't think H Sphere hits the "nail on the head" as far as what a Control Panel should be.

Where is HostGui so I can try it. ;)

KDAWebServices
07-24-2002, 02:29 PM
To me it seems like most of your problems were caused by the host you were testing it on, not by HSphere. Personally I can say that we have no problem getting support from PSoft if we need it.

GlideTech
07-24-2002, 03:50 PM
Support from psoft is a touchy subject. I will be honest in saying that communicating with them is not the easiest thing in the world.

jimnance452
07-24-2002, 03:59 PM
Do they offer free email support?

chrisb
07-25-2002, 11:55 AM
Thanks for the feedback. I was hoping for some feedback from H Sphere users, not just H Sphere hosts.

Obviously, there is no perfect control panel out there... yet; all the ones thus far have their faults.

Everyday
07-25-2002, 12:04 PM
Yes email is free other than their 20% fee once per year for the upgrades.

I can say that support from psoft is very good. In all honesty I don't expect to put in a ticket with them and get a response from them in an hour (often times I do though). They are large company and they get tons of tickets per day. They do a very good job with supporting their customers, much better than Ensim or Plesk in my opinion.

I agree that their control panel is not perfect but it is as close as we could find.

chrisb
07-25-2002, 12:15 PM
Originally posted by Everyday
I agree that their control panel is not perfect but it is as close as we could find.

Maybe you're right, Matt. I've decided it's better to go with the best control panel that's available now, rather than waiting on promises of those other new control panels that keep teasing us and postponing their come-out dates.

I just think H Sphere needs to hire some programmers/techs where English is the person's native language since English is the most used language. Aren't psoft's employees mostly French?

chrisb
07-25-2002, 12:21 PM
I have a couple of questions.

Can you turn suEXEC on or off with H Sphere? IOW, can I run some scripts as nobody, and run other scripts under my own userid?

Can you turn CGI wrap on or off with H Sphere? I didn't see CGI-Wrap listed in the H Sphere control panel.

Everyday
07-25-2002, 12:25 PM
Actaully they are mostly Ukranian. I can honestly tell you though that I had the same fears. I was worried about them being overseas and what type of company they really are. My fears have been totally eliminated. The fact that they are overseas should be of no consiquence in this day and age, the internet has brought us all together. Just today we signed up a very nice person from Australia :) So you shouldn't worry about psoft.

As far as the native language issue. I have spoken with many of the programmers and support staff via ICQ and they can type just fine. Some are not quite as goos as others but thats ok, I can't speak Ukranian :) I would guess it would be hard to find any native speaking english people in the Ukraine! :D

All in all they are an excellent company that I highly recommend.

Jeremy W.
07-25-2002, 05:10 PM
Question: Hsphere requires a CC merchant provider such as Authorize.net...

2Checkout is an Authorize.net enabled merchant. Does this mean we can simply sign up for a 2Checkout account and it will integrate? I've been hearing this rumour but need to knwo :)

ADEhost
07-25-2002, 05:23 PM
Originally posted by Jeremy W.
Question: Hsphere requires a CC merchant provider such as Authorize.net...

2Checkout is an Authorize.net enabled merchant. Does this mean we can simply sign up for a 2Checkout account and it will integrate? I've been hearing this rumour but need to knwo :)

Nope not yet, the interface has yet to work for me

Mike

EzSnake
07-25-2002, 06:42 PM
PSoft suggested I try Charge.com

Jeremy W.
07-25-2002, 10:10 PM
Contacted PSoft, Authorize.net and 2Checkout... They all say it will, just wondering if anyone else has had any luck trying this. (or unluck as the case may be)

CRego3D
07-27-2002, 10:33 AM
Originally posted by chrisb


Uh oh! Maybe Nick should sue them for ripping his work. :)

my work you mean ? :D

the person tha said that exagerated .. it looks as much as cpanel as it looks like alabanza ;) .. it's just an iconic setup :)

Tetraboy
07-27-2002, 04:32 PM
I haven't read the whole thread but I thought I'd chime in as a user of Hsphere. I've used cpanel, plesk, and hsphere as an end user. Oh and the raq control panel too. Plesk I haven't used much as the interface is awful imho. Cpanel I like but it was sorta slow. My favorite would probably have to be Hsphere. It's got tons of options and is easier to use than cpanel.

TimPD
07-27-2002, 04:55 PM
I Think HSPHERE is a bit hard to setup. I like CPanel still.

KDAWebServices
07-27-2002, 04:57 PM
No offence, but HSphere is a little more complex, but I wouldn't call it hard at all. If you can't hack setting up HSphere or any control panel then you're in trouble really and shouldn't be in the business as you're going to be pretty darn stuck if something goes wrong and your control panel isn't there to rescue you.

chrisb
07-28-2002, 01:19 AM
Originally posted by CRego3D


my work you mean ? :D

the person tha said that exagerated .. it looks as much as cpanel as it looks like alabanza ;) .. it's just an iconic setup :)

Yes, I agree. I was joking.

And, Tetra, you call cPanel slow? It's faster than H Sphere.

ADEhost
07-28-2002, 01:22 AM
Originally posted by Everyday
Actaully they are mostly Ukranian. I can honestly tell you though that I had the same fears. I was worried about them being overseas and what type of company they really are. My fears have been totally eliminated. The fact that they are overseas should be of no consiquence in this day and age, the internet has brought us all together. Just today we signed up a very nice person from Australia :) So you shouldn't worry about psoft.



Well, the might be Ukranian, but they are in Brooklyn because they are just up the road from some family of mine.

Mike

ChipNutley
07-31-2002, 08:06 PM
I agree with these folks that H-sphere was too tough to learn and overall was not worth the cash.

We are now ripping out our Ensim servers and replacing them with an HSPcomplete system :)

-C-Nut

Everyday
07-31-2002, 08:12 PM
I do know that one of the company owners lives in NY. Thats what I've been told anyway.

Chip, what is HSPcomplete?

CRego3D
07-31-2002, 10:41 PM
Originally posted by ChipNutley
I agree with these folks that H-sphere was too tough to learn and overall was not worth the cash.

We are now ripping out our Ensim servers and replacing them with an HSPcomplete system :)

-C-Nut

C-Nut

I would be interested in knowing what kind of experience you had with HSphere that lead you to that conclusion

Second, it is in my opinion that HSphere is actually under priced, yes, it might look expensive the first year (if by expensive, we say on PAIR with the other leading control panels), but come the second, and your paying peanuts (you do intend to be around for a few years .. right ?)

HSphere is only tought to learn if you are coming from another Control Panel environment, give it to a new user that has not experienced other complex control panels and they have no problem in learning it.

CRego3D
07-31-2002, 10:47 PM
Originally posted by Everyday
I do know that one of the company owners lives in NY. Thats what I've been told anyway.

Chip, what is HSPcomplete?

One of the owners and some sales personell lives in NY indeed, some other staff is localted in Ukraine

Look at ADDR .. they moved all their support staff to India .. as much as I hate to say it .. haven't heard a complaint about them since :p

chrisb
08-01-2002, 12:49 AM
Originally posted by CRego3D


One of the owners and some sales personell lives in NY indeed, some other staff is localted in Ukraine

Look at ADDR .. they moved all their support staff to India .. as much as I hate to say it .. haven't heard a complaint about them since :p

H Sphere moved all of their support to India? Sounds like a control panel with bobcares-type support. That doesn't sound good to me.

FHDave
08-01-2002, 12:56 AM
Originally posted by chrisb
H Sphere moved all of their support to India? Sounds like a control panel with bobcares-type support. That doesn't sound good to me.

??? I thought CREGO3D meant ADDR?

chrisb
08-01-2002, 01:02 AM
Originally posted by FHDave


??? I thought CREGO3D meant ADDR?

I thought ADDR was an abbreviation for address. Is that a company?

ckpeter
08-01-2002, 01:04 AM
Didn't a while ago a bunch of addr.com techs came in webhostingtalk.com complaining how they were unexpectedly fired and their jobs replaced by Indian outsource?

I believe that's what he was referring to.

Peter

chrisb
08-01-2002, 01:06 AM
Originally posted by chrisb
I have a couple of questions.

Can you turn suEXEC on or off with H Sphere? IOW, can I run some scripts as nobody, and run other scripts under my own userid?

Can you turn CGI wrap on or off with H Sphere? I didn't see CGI-Wrap listed in the H Sphere control panel.

It appears that H Sphere hosts avoided the queston above, so I take it that H Sphere does not have CGI-Wrap or suEXEC control options.

GlideTech
08-01-2002, 01:07 AM
If you don't like hsphere, then don't use it.

You may regret it in the future though ;)

chrisb
08-01-2002, 01:16 AM
Originally posted by GlideTech
If you don't like hsphere, then don't use it.


There are parts that I like about it, and things I don't. It's not so much that I don't like it, as I'm trying to find out information to see if I understand it.

Went back and reread thread. Yeah, he was talking about addr.com. My mistake.

CRego3D
08-01-2002, 01:42 AM
Originally posted by chrisb


H Sphere moved all of their support to India? Sounds like a control panel with bobcares-type support. That doesn't sound good to me.


Sorry mate, but you just came accross to me as just putting down a service you not even familiar with, please refrain from repeating it. when in doubt, dont say anything

Hsphere "avoided" your question .. that you posted on WHT ?

why not going to their forums or send them an email ?

Everyday
08-01-2002, 02:20 AM
All of H Spheres' support is excellent and is done by their techs that are mostly located in the Ukraine.

chrisb
08-01-2002, 02:20 AM
Originally posted by CRego3D



Sorry mate, but you just came accross to me as just putting down a service you not even familiar with, please refrain from repeating it. when in doubt, dont say anything

Hsphere "avoided" your question .. that you posted on WHT ?

why not going to their forums or send them an email ?

That was not meant as a flame to bobcares. I have had experience with their support, and was not happy(but that's a different thread); thus I am expressing my opinion based on my experience.

No, I was talking about H Sphere hosts that have posted in this thread that did not answer the question.

I sent H Sphere an email once and got an unsatisfactory reply so I'd rather not email them.

Alareach
08-01-2002, 04:26 AM
Looks like hsphere got hacked... I went and checked the demo out and did some searches on wht and found this just happened:

http://www.webhostingtalk.com/showthread.php?threadid=64285

freeva
08-01-2002, 05:58 AM
Originally posted by Alareach
Looks like hsphere got hacked... I went and checked the demo out and did some searches on wht and found this just happened:

http://www.webhostingtalk.com/showthread.php?threadid=64285

From my understanding, it has nothing to do with hacking. With the hsphere admin demo, you can change how the control panel looks. Lets hope i am right.

iseletsk
08-01-2002, 06:30 AM
Originally posted by chrisb


It appears that H Sphere hosts avoided the queston above, so I take it that H Sphere does not have CGI-Wrap or suEXEC control options.
H-Sphere uses suEXEC by default. There is a way to disable it for a specific plan by editing vhost.config, and setting variable in plan settings. Yet it is higly not recommended, as it really degrates the security of the system.

KDAWebServices
08-01-2002, 06:33 AM
With the HS admin demo you can change the layout, colours and even the text that appears on the login page and various other pages.

iseletsk
08-01-2002, 06:39 AM
Originally posted by freeva


From my understanding, it has nothing to do with hacking. With the hsphere admin demo, you can change how the control panel looks. Lets hope i am right.
Yes, nothing was hacked, they logged in as admin, and modified look & feel. At least now I know that peope are usig the software :D

Bashar
08-01-2002, 09:18 AM
H-sphere really rules we are moving from cpanel to h-sphere hopefully by time we manage to move all of our cpanel servers to sphere
:)

digiguy
08-02-2002, 07:51 AM
Hello,

I have H-Sphere and am still learn all the functions. Yes, It's a bit hard to get used to it especially for a person like me never touch it before. I am looking at the manual and trying to get myself an IP and set the plans up for my domains. LOL

I have used Plesk, Ensim, and now H-Sphere. I can say Plesk is easy to use and has clear structures but lack of color, Ensim is good but I don't like the outlook and a little bit confusing, and now H-Sphere that I got recently and I do like it even it has more features and more complicated than others.

Well, I guess I need to go back to the H-Sphere manual again. :D

ADEhost
08-02-2002, 08:37 AM
Originally posted by digiguy
Hello,

I have H-Sphere and am still learn all the functions. Yes, It's a bit hard to get used to it especially for a person like me never touch it before. I am looking at the manual and trying to get myself an IP and set the plans up for my domains. LOL

I have used Plesk, Ensim, and now H-Sphere. I can say Plesk is easy to use and has clear structures but lack of color, Ensim is good but I don't like the outlook and a little bit confusing, and now H-Sphere that I got recently and I do like it even it has more features and more complicated than others.

Well, I guess I need to go back to the H-Sphere manual again. :D

Buddy, let me offer some well timed advice. It took me 6 weeks ( back in January ) just to get a solid grasp of h-sphere ( this was under a trial by fire situation ). because I was dumb enough to rock and roll to fast, I ended up loosing 31% ( little less that 800 )of my clients because I could not solve the problems ( basic ones ) fast enough.

So READ the manual, print it out and have it next to you, you will need it for the next few months untill you know it properly.

Mike

digiguy
08-02-2002, 09:12 AM
Oh I have that pdf file in my HD.:D I download that from psoft.net and it's 163 pages long :mad: I need to study real hard. LOL

chrisb
08-02-2002, 04:01 PM
H Sphere has a 163-pg manual, and it caused you to lose clients? Isn't a control panel supposed to make things easier for the user AND host, not harder?

KDAWebServices
08-02-2002, 06:09 PM
HSphere has a 163-page manual because they cover how to do practically everything you can think of in it. They don't make you have to guess or wait hours for someone in support to tell you how to do it.

And now a general question for you, why the attitude? If you've not used the product then you're really not in a position to keep having a dig. So yuo didn't like the demo, we've established that and done it to death, so get over it already.

keith70
08-02-2002, 06:14 PM
Gee...6 weeks to learn....I thought I was bad, it only took me around a week to learn and I am just a rookie. Like I have said before, I have used Plesk, Cpanel and Hsphere. There is really no comparison in my opinion, Hsphere is the winner. Hsphere is not that hard to use. It just offers a lot of features ;)

FHDave
08-02-2002, 06:46 PM
I have tried to ignore this thread, but I can observe two kinds of people. One who has made the commitment to spent many hours to go through all the struggles/hassles and just won't quit despite all the learning curves and then come with a conclusion. Another kind of person tries to arrive at a conclusion but trying to avoid all the leaning curves strugle as much as possible and quit in the middle after getting the first few struggles.

Chrisb, I just can't understand all the skepticism and complaints about HSphere if you actually only have few hours of experimentation with HSphere. How can you give an objective judgement regarding which control panel to use if you have tremendous hours of use with CPanel and only 6-12 hours of use with HSphere?

Even a customer of mine at his fourteen years old age, who has been CPanel4 fanatics, has been "forced" to agree that HSphere is a better control panel (and easier to use) after few days working his ways around with HSphere. None of my clients have ever complained about HSphere and in fact all the feedbacks we got from our clients regarding HSphere are always good ones.

All that one needs is a willingnes to re-learn and spend some serious time learning HSphere and one will be able to make judgement more objectively. Let's face it, a lot of HSphere users were actually a CPanel4 users (including us) and one should already wonder if there is any CPanel4 users that were originally HSphere's. There better be a good reason why an originally-CPanel-based host made the choice to jump to HSphere.

My apology, Chris, if my words sound harsh, but I do believe you still need some time to learn your way through HSphere to come into conclusion, if there is any.

KDAWebServices
08-02-2002, 06:53 PM
Well said that man.

ADEhost
08-02-2002, 07:38 PM
Gee I did not think that my openness would make such a problem, I would have kept my mouth shut if I knew that this sort of attitude would hace to delt with.

Just for those that are interested, my past client base was very much hosting controler and plesk. That is what they liked, and I was sorry to see them leave.

Now why did it take me 6 weeks to learn, first off I was doing the systems admin on the platform, I run Cold Fusion and MSSQL servers, you can not have those platforms go down otherwise your clients will make commitment changes to other service providers. So you have to do everything correctly.

Next off, at the time I had not coded for a while, and the older manual that I was using was writen by a programer for programmers, it was not really tailored to the basic knowledge system admin. that slowed me down alot. I could truthfully tell you that I spent hours re-reading topics and compairing notes with some windows and unix bibles to make sure that I was understanding everything.

then comes plan creations, Plan creation is somewhat of an art form, if you design the plans properly, the end users ( you clients ) get a ton of resources to enjoy and utilize, with out a resulting resource wastage to your servers. SO where as some people need to run systems that are 2.2 GHZ, some people can manage and offer the same performance at a 1.4 GHZ.

I spent alot of time learning the insides of the h-sphere platform and looking at some of the varibles that I can set within the platform. those varibles are not well documented and therefor required long conversations with the excelent support staff at p-soft.

In conclusion, if I had to do it all over again, I would have installed the platform with the same procedures. but this time I would have asked my clients to download the users manual first and spend some time working with it. Bad manuals make clients leave if you are not knowledgeable enough.

Mike

ZeonHost
08-02-2002, 10:13 PM
Originally posted by FHDave
None of my clients have ever complained about HSphere and in fact all the feedbacks we got from our clients regarding HSphere are always good ones.
I completely agree with you there, we migrated from cPanel to H-Sphere about 7 months ago. Needless to say, all of our clients have been very positive about H-Sphere (some say they'd never go back to cPanel).

I'll admit, it can have a slight learning curve at first, but the control it gives to the both the end user and administrator is unparalleled.

chrisb
08-03-2002, 01:39 AM
KDA: I was sincerely trying to learn and get feedback on H Sphere. I was even considering your hosting service. Frankly, I don't like your attitude. You seem to be taking this as a personal attack, and it isn't.

FHDave: I'm afraid you misunderstand too. In the day that I tested H Sphere I believe I tested most all of the features, and I wasn't exactly thrilled about H Sphere, mainly because its user-friendliness is not as good as C Panel. I am not trying to put down H Sphere. I'm attempting to deal with factual information and to get feedback from people that have used it. That's all.

For the record, I haven't been exactly easy on C Panel either, as my previous posts show; but on user-friendlines I must say that C Panel is better; and user-friendliness seems very important to me if you are planning to resell.

Webdude
08-03-2002, 02:41 AM
Originally posted by chrisb
Thanks for the feedback. I was hoping for some feedback from H Sphere users, not just H Sphere hosts.

Obviously, there is no perfect control panel out there... yet; all the ones thus far have their faults.

You are more than welcome to come into our forums and ask our clients what they think of Hsphere. Many of them were around when we had Cpanel and are extremely happy about Hsphere after our Cpanel nightmares. The only other thing you will notice is that some of our clients are hard core Linux users who are Anti-ControPanel, but dont say too much about it. Back when we used Cpanel it didnt support SuExec and I dont know if it does now. It was highly insecure. We forced SuEXEC and Cpanel flipped out on us. There were always license errors, blah blah blah. That on top of the downtime the data center was having.

Finally we switched both data centers and control panel. We lost a number of clients over it, but we would have lost more if we had stuck with Cpanel. There's the occasional small problem now and then as always....but everything is great now. If any of our clients left us now for some reason, it's highly unlikely they would ever consider a Cpanel host. I have said it before, Hsphere makes Cpanel seems like a child play thing.

But seriously, I have no problem with other hosts sticking with Cpanel. It's actually better for me if you do. So here's what you do, forget Hsphere exists :D

You are getting veeeery sleepy, you are asleep, Hsphere does not exist, Hsphere does not exist

*SNAP!*

KDAWebServices
08-03-2002, 08:17 AM
Chris - No I'm not taking it as a personal attack, and it's nothing personal against you, it's just the general attitude of a lot of people on WHT and in the industry. Lately there are a lot of people bitching about things when they should know better e.g. "I thought I'd start web hosting to make a quick buck, but I can't manage my server with zero knowledge that I have so I'm hacked off and it's all my providers fault and my control panel providers fault that I can't be bothered to put any effort in to it all, so they are crap and I've come here to flame them."

If it seemed like I was getting personal I apologise, I've had a very hectic two weeks, what with a motherbaord failure last week in the midst of purchasing the clients of another company it's all lead to little less sleep then would be ideal. Hopefully I'll be back to my cheery happy self this week :)

chrisb
08-03-2002, 03:12 PM
Thanks Karl,
Maybe it's my fault too. I've been in a grouchy mood lately. I hope to improve today. :)

asyui8
08-03-2002, 09:38 PM
hi,

I am looking for a simple and inexpensive control panel. What it needs to do includes,

1. webhosting, ftp, php, mysql, cgi, perl.
2. email, spam filter.
3. bandwidth
4. web protect.
5. subdomain.
6. statistics.

it can be done in redhat, i think. but i do not know redhat enough.

I do not need, billing stuff.

thanks

ckpeter
08-03-2002, 09:57 PM
Do a search on the forum archive. You should find information on many control panels.

Peter