AvaHost
04-13-2007, 03:28 AM
Casually I have found such recurring order in 2checkout:
1. It's not stopped (active)
2. it's declined
-----------
Decline Status: Decline Jan-20-07 Auto-retry Jan-27-07
-----------
"Auto-retry" date was long time ago !
3. this order is NOT listed in list of my Declined orders!
https://www2.2checkout.com/2co/admin/declined_recurrings
4. And this order is not listed in list "Recurrings To Bill "
https://www2.2checkout.com/2co/admin/recurrings_to_bill
So this order is totally lost !
This customer is hosted for free, and I don't know how many such free customers I have......
Somebody had such issues ? How to resolve it ? How to find such orders?
Their support can't help:
---------------------------
"Per my system, it shows auto billed several times and the error message is NO ACCOUNT, you may stopped the recurring billing or contact them directly and or sent them separate invoice to bill for the services rendered."
-------------------------
1. It's not stopped (active)
2. it's declined
-----------
Decline Status: Decline Jan-20-07 Auto-retry Jan-27-07
-----------
"Auto-retry" date was long time ago !
3. this order is NOT listed in list of my Declined orders!
https://www2.2checkout.com/2co/admin/declined_recurrings
4. And this order is not listed in list "Recurrings To Bill "
https://www2.2checkout.com/2co/admin/recurrings_to_bill
So this order is totally lost !
This customer is hosted for free, and I don't know how many such free customers I have......
Somebody had such issues ? How to resolve it ? How to find such orders?
Their support can't help:
---------------------------
"Per my system, it shows auto billed several times and the error message is NO ACCOUNT, you may stopped the recurring billing or contact them directly and or sent them separate invoice to bill for the services rendered."
-------------------------
