View Full Version : Contacting pwebtech
billybatson 07-09-2002, 08:04 PM Hi,
The last couple of times I have tried to call pwebtech using their support number I have been automatically forwarded from one extension to another, finally to the receptionist, whose mail box is always full. I therefore cannot leave a message.
My server is still down. Anyone know of a good way to get ahold of the pwebtech guys in an emergency? I haven't had a reply to my support e-mail.
FDrive 07-09-2002, 08:10 PM Have you tried contacting jason@pwebtech.com ? He's an active member of these forums I think
billybatson 07-09-2002, 08:12 PM Yeah, I have. No reply yet.
It's just that pwebtech's voicemail always seems to be full when I phone.
jayglate 07-09-2002, 08:15 PM And which server is this. pm me the info.
jayglate 07-09-2002, 08:17 PM ohh that server, we are working on, it is having problems. calm down.
billybatson 07-09-2002, 08:20 PM My calmness would be enhanced by a working voicemail service! Or a reply to my support e-mails. :D
billybatson 07-09-2002, 08:29 PM This reminds me of the movie Demolition Man, where Sandra Bullock is telling Sylvester Stallone to "enhance" his calm.
I know I'm weird...
billybatson 07-09-2002, 09:16 PM The server is back up and running as smoothly as ever!
Thanks!
chrisb 07-09-2002, 10:26 PM Originally posted by billybatson
Hi,
The last couple of times I have tried to call pwebtech using their support number I have been automatically forwarded from one extension to another, finally to the receptionist, whose mail box is always full. I therefore cannot leave a message.
My server is still down. Anyone know of a good way to get ahold of the pwebtech guys in an emergency? I haven't had a reply to my support e-mail.
Hmmm... that's surprising! And I was just thinking about paying those high prices for excellent service and uptime. :(
HostingDirect 07-09-2002, 11:23 PM chrisb,
It is well worth paying the little bit extra to go with pwebtech.com, their service and uptime has been great.
As for the times that you really do need assistance (and rarely is it due to something pwebtech caused, noramlly self inflicted) than you just have to make sure you remember to write down the number they send in your welcome message :) They really do answer their phones 7X24 if you call the right number.
Funny thing is Jay responed to this post in just 9 mins. There is always a way to get a hold of these guys.
ffeingol 07-09-2002, 11:32 PM I have to agree with HostingDirect,
Just make sure that you get the number for NAC and the info about your server. I've had to call NAC a couple of times and if they could not fix it, they got a hold of someone from Pegasus.
Frank
jayglate 07-10-2002, 01:47 AM Also the above client is a shared client not a dedicated.
Originally posted by chrisb
Hmmm... that's surprising! And I was just thinking about paying those high prices for excellent service and uptime. :(
Shyne 07-10-2002, 02:22 AM Maybe we should build a church and name it "St. Jay" ?
chrisb 07-10-2002, 02:45 AM I was joking... well half-way, anyway. :) Thanks for the info though.
akashik 07-10-2002, 03:18 AM Originally posted by chrisb
Hmmm... that's surprising! And I was just thinking about paying those high prices for excellent service and uptime. :(
Wouldn't be too put off. This server's sitting under the tender wings of Mother Jay et.al
3:08am up 222 days 13 hours 24 minutes
Greg Moore
WildWayz 07-10-2002, 04:19 AM mmmm 222 days uptime?
coooooooooool
My server has 79 days uptime so far (was rebooted a few months ago) ;)
James
Aussie Bob 07-10-2002, 04:34 AM 222 days of uptime. Must be for 1 site, hey??
billybatson 07-10-2002, 04:35 AM The service from pwebtech is generally excellent, but in this instance, and one prior, I couldn't get through to anyone on the phone. I didn't get a support number to call in any welcome document, so I was using the 973-267-4707 number (not the toll free one because I am outside the US.)
The server that I'm on was mismanaged for sometime before pwebtech took it over - you may remember the drama with aphosting/xism - and it's my feeling that it is taking some time to iron out all the kinks with it. This has been achieved with a minimum of fuss for the most part.
I'm a reseller with a growing client base, so I take outages pretty seriously. I'm pleased with the service I have been getting from Jay and his team.
Dedicated 07-10-2002, 04:53 AM Pwebtech provide an excellent services and Jay has been there whenever I needed support.
akashik 07-10-2002, 05:09 AM Originally posted by Aussie Bob
222 days of uptime. Must be for 1 site, hey??
Actually there's over 120 accounts on that server using more than 20 gig of transfer :)
Greg Moore
Aussie Bob 07-10-2002, 05:12 AM Originally posted by akashik
Actually there's over 120 accounts on that server using more than 20 gig of transfer :)
Greg Moore
Show off :D
akashik 07-10-2002, 05:40 AM should clarify that as using a combined total of over 20 gig of transfer, not 20 gig each.
Greg Moore
Aussie Bob 07-10-2002, 05:45 AM Originally posted by akashik
should clarify that as using a combined total of over 20 gig of transfer, not 20 gig each.
Greg Moore
Oh, that makes more sense. :) :cool:
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