This is a post regarding Stephen Preissler from modernadvisors.com.

I would strongly recomend to all that you avoid this guy and his company.

We paid him to complete a configuration on our modernbill installation almost 3
months ago and it has never worked properly since he took our cash.

He will appear very polite and helpful, always answering emails etc but once you hand over your money you are on an uphill struggle.

And conturary to modernadvisors 'satisfaction guarantee', they will not offer a refund to unsatisfied customers and Stephen (owner of modern advisors) is down right rude when dealing with unhappy customers.

Trust this man at your own risk, I would not use his services again.

BEWARE!

Rob

PHPNuke-Hosting.com

NukeCops Support Mod

EDIT: As a note, I posted about this over at NukeCops and funnily enough it turns out I am not the only person that has had problems with them, in fact I had more PM's regarding this than from any other post I have made.

Note to admin/mods: I have spoken to sirius via the helpdesk who advised me that this was the most appropriate forum to post in. Regards

Rob,

I appreciate your effective criticism. It will definitely help me better my company, and services offered. You are correct in that I did not offer to refund any of your payment, because your system is now functioning. The issues which we incurred needed to be deferred to ModernGigabyte, and they were resolved. As you know right now, your automation works very well, and the system is functioning. We do not refund for functioning systems.

Below, I have added our satisfaction guarantee, for your review. I'd also like to add that we did offer to give an account credit to this individual's account.

If you are not satisfied with the service that you are receiving from our staff, we will refund payment for any services which have not been completed in a timely fashion, and for any service which is not functioning properly. If you present us with a claim, we ask that you provide us with a reasonable amount of time to resolve your complaint, to allow for the specified service to function properly. We do not provide refunds on any licenses purchased from Modern Advisors, or any subsidiaries.

I'd also like to add that I have many highly satisfied customers, they just aren't consumed with getting something for nothing.

Hello

I think its only fair I am allowed to respond to this.

I paid you $102.90

$40 - evaluation (which I have never disputed as this was completed)

and

$62.90 for the automation and configuration of my modernbill system.

The automation was never completed by you and only defered to modernbill because you kept saying I needed to upgrade (even though I had already done this once in the 3 month period).

Modernbill did not have to make any upgrades or code changes and were able to automate the process purely through the modernbill admin to which you also had access. Therefore whether modernbill completed it or not you BOTH had the same access to the same sections of my system but you were unable to make it work.

I was offered $10 in account credit which I could only use with your services which quite frankly as I explained to you before I have no desire to use again if you cannot complete the work you initially requested to perform.

If you are not satisfied with the service that you are receiving from our staff, we will refund payment for any services which have not been completed in a timely fashion, and for any service which is not functioning properly.

I was not satisfied, it was not working properly and 3 months is too long in my opinion.


If you present us with a claim, we ask that you provide us with a reasonable amount of time to resolve your complaint, to allow for the specified service to function properly. We do not provide refunds on any licenses purchased from Modern Advisors, or any subsidiaries.

I did tell you I was not happy and after 2 weeks you told me that I needed t upgrade after failing to automate the cron jobs.

I'd also like to add that I have many highly satisfied customers, they just aren't consumed with getting something for nothing.

I dont dispute that you have satisfied customers but when you do not you should live up to your 'satisfaction agreement', and something for nothing is rubbish. If you had completed the work you had agreed to complete I would never have had any reason to complain and as I told you before I would have been happy to put more work your way.

Fortunately I have now found a new company that provides modernbill configuration services that have excellent communication and a proven track record. They are also incredibly reasonable with their pricing.

I wont turn this thread into an advertisement, however, if anyone is interested in the company I am now using then you are more than welcome to email me at support@phpnuke-hosting.com and I will put you their way.

Regards

Rob

PHPNuke Hosting

There are several other providers, and I most certainly do not mind naming them. Another good service company, such as myself, is MBLicenses.com.

The service that actually did not work was the automation, at a fee of $35. When I perform an automation setup, I perform the following steps:

Configure automation queue parameters
Setup cron job

Your issue was in the admin profile, where someone would have had to remove cronadmin privileges to the cron user. This is something which I do not configure, nor is it a common issue in installations. Because I was unaware that this was the issue, we requested that you process an upgrade. You decided instead to contact support, and they realized the error in your system, which was not caused on our end.

When you refer to this taking 3 months to us completing the project...

You just contacted us this month saying your automation did not work. We troubleshooted the issue, and had you contact your hosting company to make sure the cron wasn't stuck. What you left out of this conversation is the fact that your cron was stuck, and if it weren't for us inquiring, the issue would not have been looked in to.

Your issue was in the admin profile, where someone would have had to remove cronadmin privileges to the cron user. This is something which I do not configure, nor is it a common issue in installations. Because I was unaware that this was the issue, we requested that you process an upgrade. You decided instead to contact support, and they realized the error in your system, which was not caused on our end.

Im confused, so if you knew what the problem was (I dont know if it was that, all I know is MB fixed it without any problems) then why didnt you fix it? If its a case of being a service you 'dont usually' perform then why didnt you either tell me that at the start or dont offer an automation service that its possible wont happen.

When you refer to this taking 3 months to us completing the project...

You just contacted us this month saying your automation did not work. We troubleshooted the issue, and had you contact your hosting company to make sure the cron wasn't stuck. What you left out of this conversation is the fact that your cron was stuck, and if it weren't for us inquiring, the issue would not have been looked in to.

Im refering to the whole process which had taken 3 months and we/I contacted you last month, I have the record.

I cant deny that the cron was stuck because it was but this makes very little difference it was 1 contact to our DC which I told you had been sorted out yet you still did not fix the automation whereas MB did.

Listen you have the final say if you wish because I have no interest in continuing this conversation, i've heard it all before its just excuses.

The fact remains you did not complete the automation and with the same accesss as you modernbill did and they did it for free. If you had given me a refund for the automation part I would have been happily disatisfied but you refused.

I will allow the users here to make there own decisions but after my bad experience with you it turns out I am far from being the only one.

Rob,

The issue which occurred within your installation was not a normal issue. If I had known that your cron user did not have the proper privileges set, then I would've fixed that.

Call up ModernBill, ask them if they would have configured your automation, and cron job, free of charge. Let me know what they say.

I completed the two aspects of the project which were agreed upon:

Configure automation queue parameters
Setup cron job

I've completed both aspects of the automation setup, your system is working, so move on. I'm confident that WebHostingTalk users could care less about this conversation.

As much as it pains me I have to answer this.

Your exact estimate below:

Integration of the CPANEL control panel 20.00

Configuration of complete Modern Bill automation 35.00

Package creation to allow for integration between the customer’s package and your server 9.00

Courtesy discount (15%) -11.10

Total $62.90


I dont see

Configure automation queue parameters
Setup cron job

Anywhere in that.

They may well be specifically invloved in the process, however they are not the completion of the process as you clearly stated in your estimate

Integration of the CPANEL control panel 20.00

Not really sure if this was completed or not but I'll go with it being completed.

Configuration of complete Modern Bill automation 35.00

Not completed.

Package creation to allow for integration between the customer’s package and your server 9.00

Not completed.

And my system is ONLY working because of the modernbill support team and NOT because of you, if I had left it to you no doubt I would have been waiting another 3 months.

Virtually everything you have or do say is either a lie or an excuse. I have been nothing but truthful in everything I have said yet you are trying to argue with your own estimate and agreement which just proves what an idiot you really are.

And as for the webhostingtalk users not caring less about this conversation you would be surprised. I have had several messages/emails from people that have read this asking for some advice and clearly saying that because of my experiences they will be satying well clear of modernadvisors.

This has also been the case at NukeCops where your past unhappy clients have overwhelmingly contacted me.

I'm done with you. Good luck Rob, no sense in me continually replying to this thread... we're getting nowhere.

stephen was supposed to do some work on a side project of ours as well.
1) After payment he was gone, and I did not hear from him for days.

BUT

2) After he finally got back to me he actually offered me a full refund, which was given to me a few hours later.

So, would I use him again?
No, don't have time to deal with this sort of thing.

But, is he a cheater?
No, he was not here to steal my money, and he gave me a refund, as he had not started the job. He may have had his own personal reasons for not being able to complete the job, I don't think he was up to no good.

:)
ditlev

An outsiders observation,

As phpnuke-hosting said - even if modernadvisors couldnt complete a portion of a service paid for due to a server problem I still think the right thing to do is at least complete at least what one can, such as the:

"Package creation to allow for integration between the customer’s package and your server "

just my 2 cents

stephen was supposed to do some work on a side project of ours as well.
1) After payment he was gone, and I did not hear from him for days.

BUT

2) After he finally got back to me he actually offered me a full refund, which was given to me a few hours later.

So, would I use him again?
No, don't have time to deal with this sort of thing.

But, is he a cheater?
No, he was not here to steal my money, and he gave me a refund, as he had not started the job. He may have had his own personal reasons for not being able to complete the job, I don't think he was up to no good.

:)
ditlev

You are correct Ditlev, I am not a cheater. And when a refund was request, it was issued. Main reason behind this, is that we had not done any work. Rob's case was different, as we completed all aspects of the automation configuration.

Rob's case was different, as we completed all aspects of the automation configuration.

But you didnt thats my point.

The automation (if completed) would have worked seemlessly. It didnt work at all and your excuse for that is the cron job being stuck. This was fixed within an hour of me contacting the DC yet you still couldnt make it work and told me I needed to upgrade.

Modernbill fixed it without the need for an upgrade and using the exact same access you had.

Rob,

Very good... the issue is resolved. Lets' put a close to this as nothing new is going to happen.

I have nothing good to say about Stephen Preissler so i'm going to keep my mouth shut. If you all want some scoop on him just do some research on some of his past companies such as veritas solution, advancedisp, ********, globalhosters, voltagehosting, and many more but those are just a few to name. I wouldn't be posting here if I received my refund from Stephen Preissler when I purchased my first reseller account with him and never received the 6 months I paid for. I was unexperienced in the beginning about picking a host and going for the cheapest price with alot of specs like we all do.

Matt,

Care to speak privately with me about your account? I do not specifically recognize your information, but would like to work with you. Let me know.

Maybe this will refresh your memory a little bit...

Dear Matt G.,

Welcome to ********. You are a paid subscriber :) Here is your login information:

+===================================+
| New Account Info |
+===================================+
| Domain: statichosting.net
| Ip: 64.191.40.185 (n)
| HasCgi: y
| UserName: admin
| PassWord:
| CpanelMod: default
| HomeRoot: /home
| Quota: 10000 Meg
| NameServer1: ns1.********.com
| NameServer2: ns2.********.com
| NameServer3: ns3.********.com

Thanks again for choosing www.********.com

Up-load to public_html

For support, please visit www.********.com/support.html

No it does not, and as I said earlier, I'd be interested in discussing this matter privately, not on this public forum. It's your choice.