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View Full Version : cPanel server info wrong, theme issue


Order2Chaos
04-06-2007, 07:38 PM
Two questions:

I just finished migrating a site on shared hosting with one webhost with cPanel to another with cPanel (and WHM; we moved because we outgrew most shared hosting plans, so we're using most of a reseller plan). And everything went smoothly, except cPanel. I used cPanel's home backup utility and transfered the archive. Unzipped it, and everything was hunky dory, except that cPanel is showing the old server information under General Server Information. If I click "click to view" next to server status, and if I look at it under WHM, all the correct information is there.

So, short of manually editing the .cpanel-datastore files, is there some way I can get the correct info to show up?

Second question:

If I access my cPanel at <website>: 2082, everything (except the above) is fine. If I try to access it with a preceding www, it seems to be stuck on the xmail theme, and when I try to manually switch it back, it says ./frontend/x/index.html - 404 file not found. My changes to the theme setting in WHM only seem to affect the non-www site.

Has anyone encountered something like this before that might share a solution? Thanks.

cPanelDavidG
04-09-2007, 12:34 PM
Second question:

If I access my cPanel at <website>: 2082, everything (except the above) is fine. If I try to access it with a preceding www, it seems to be stuck on the xmail theme, and when I try to manually switch it back, it says ./frontend/x/index.html - 404 file not found. My changes to the theme setting in WHM only seem to affect the non-www site.

Has anyone encountered something like this before that might share a solution? Thanks.

The mail themes are very locked down (generally only intended to be used for users who should only be managing e-mail). You are correct, if you try to manually switch to another theme, you will get an error message (such as 404 not found).

When I paint myself into a corner like this on a server and I have reseller access, I log into WHM (at <website> : 2086 ) and edit the user, changing their default theme to something like x (or x3 if you're on cPanel 11). That usually fixes that situation.