I owe an apology to MattewWhite, a while back we were hosting a site for his cousin, that at the time we thought it was the site causing major havok and causing the CPU to spike to 100% and shut the server down. We were wrong in that assumption and later have found out we had a bad server online, and we wrongfully terminated the account for such. This was wrong on Node's part, and we admit responsibility of such. This was the root of all anger between us that has disrespected the WHT Forum and we have both come to agreements that will end this rivalry between us.

We also apologize to him as we did not refund the monies that he had due to him in refund for overage that he paid in. We promised to send it, and my staff never sent the money to him. At this point we have cleared this up and compensated him for this mistake beyond just a simple refund. This was another part of the problems that started on this board, of which I was defending so ademently because I trusted my staff to be honest with me as to what was going on, and they were not. I am at this point openly stating Nodehosting screwed up and did not do what it was supposed to do to take care of the customer.

Apologies are great, thanks for acting up, and making a public announcement. :) That makes a good host. ;)

Those who have not Sined Cast the first Stone!


All is good

Kind regards

First of all frank, Its hard to see hostmasters end up doing what you just did so I will give you respect for that. Secondly, I hope what I did didn't mess up your reputation even though I had plans to do more but I understood the situation you was in and im a young entrepreneur I might make the same mistake in the future. The reason I was going to do the things I was going to do is because, I am tired of unfair host or fraud business, Not stating your business is fake but after getting screwed from instantwebsitedesign.net and hostonce.com, I said to my self the next host that tried to screw up any of my projects I will take them to a distance as far as I can. The main reason I was really pissed off was because your staff members lied to me or kept fooling me around telling me they are going send me my money. For about 4 months i was sending emails but no reply so all of that pisses me off. Other things that was done to me ( don't really matters anymore ) also pisses me off)

But again good this is over with and please try to do some of the stuff that I said on the email I sent to you about your business and good luck with it. You was a nice hostmaster from the start and I wish I would have continue with you but since you are back to normal ( hopefully you get some new staff, then maybe I migth do business with you in the future since all this trouble was not caused by you but by your staff members )



Matt.

Matt,

Thank you for your comments, and yes, I am getting new staff. There is only one person staying on staff that was there prior and that is a lonely designer that does good work. The technical and support staff that was not doing what they should, and putting off our customers like they were a piece of meat, they are gone.

Regardless if we ever get your business back, I agree on what we talked about, and with the next round of staff and changes, things are going to be the way they were designed way back when this company was on paper. Node screwed up, regardless of who it was, me or my staff, it was Node that played games. I will not let it happen again to you, current customers, or future customers.

Once again, to everyone on WHT, I am sorry that you all had to see the war that took place here on this fourm. Hopefully it is in the past, and with the new staff, it will never have to happen again.

Now lets all hug and kiss and make up for all the fighting LOL. Its nice to see ppl getting along. I was getting tired of all the bad talk that ppl were giving node. I personally have found node's servers pretty nice. well good job frank on admiting you were i the wrong...i knwo thats hard for people to do so good job i aplaud you for it.

(BTW frank you know who this is....just look at my screen name and think a little lol)

Yes, very nice apology and thread, I like it. I wish more people were like this. :)

Isn't it wonderful when we all get along?

:D

good to know the other side of u frank and good luck with your business and I hope your son doing ok now.

Originally posted by Choppy
Those who have not Sined Cast the first Stone!
What's "Sined" :confused: It sounds painful. :eek:

Hey, now this is cool. Kudos to NodeHost!

Originally posted by cedwards
Now lets all hug and kiss and make up for all the fighting LOL.LOL, I think we need to do this.

Originally posted by mathewWhite
...I hope what I did didn't mess up your reputation even though I had plans to do more

Originally posted by mathewWhite
...good luck with your business and I hope your son doing ok now.


Sorry....it caught my attention. :D

Good luck NodeHost!

I wanna say sorry too....


...not sure what for though ;)

I've briefly read about the problems mentioned in this thread and reading this reminds me of one of the most common phrases to be read on this forum:
its how a host handles problems that matters
Seeing hosts hold their hands up and admit mistakes is great to see (if you know what I mean) because it shows that they are taking responsibility and not trying to worm their way out of it and therefore handling problems honestly and excellently.

I don't know you and have never dealt with you but I can say that I wouldn't have a problem dealing with you in the future after seeing the way this has turned out as it is obvious you are concerned about your clients and the service they receive.

Thumbs up m8 :):agree:

Whomever reads this thread should feel calm and seren by the time they are done.

....and they lived happily ever after - THE END!

*crys* Im so so sorry node host too. Its all my fault *grabs a tissue and blows nose* im very sorry. It wont happen again *wipes tears*... *wonders why hes appologizing...gues it seemed apropriate since eveyrone else is LOL*

Dont' take this guy (Frank Arena) from Nodehost, and his apology, seriously. He still owes us and our programmer $20 for the work he got done. When no one else was doing his work and he wanted it done, he got it done and then never paid.

Frank, if you are reading this - reply.

20bucks, big deal. lol And, there are always 2 sides to a story. :P

20bucks, big deal. lol And, there are always 2 sides to a story.
What the hell is that supposed to mean? Big deal? It takes time and hard work to earn $20 bucks. I don't know if you are millionaire but for us and the programmer who did the work it is big deal, indeed. It would be a big deal also if it were you and until then if it is someone else then, who cares - it's no big deal?

What is the other story? Don't make stupid comments please. If you want to know the other story, may be Frank will reply tell his story and why he would not pay. Here is the other story - read what the programmer (zoltrix) said, http://rfq.programmingbids.com/cgi-bin/rfq/feedback.cgi?w=nodehost

Of course, the story is - just like he posted in his first message "he promised" to pay us and the programmer and never did and you can see that the programmer did the work and Frank from nodehost gave him a rating of 10 and A+++ and then wouldn't pay. http://rfq.programmingbids.com/cgi-bin/rfq/feedback.cgi?p=zoltrix
That is the story.

As I told you, I paid $30 and not the other $20 for reasons:

1) This was for a customer, and when I saw it was installed, I was happy. At this point I posted positive comments. If I could of changed the comments I would have, but your site does not allow this to happen. I no nothing about this software and this was a customer request as they wanted it.

2) Only about 50% of the software worked with its features. When I told the programmer of this, they stated "must be the software, not my problem". The whole idea of contracting it out was to have it installed and fully functional.

I paid the $30, and did not pay the other $20 as that was 1/2 of the job (just a little over) and that is what he did. Only got about 1/2 of it working. Plus the programmer - in my bid, it said "to be done via PC Anywhere". When he came back after accepting the bid, he had to have us install other remote software becuase he did not have PC Anywhere. There was alot wrong with this installation, and $20 is not that much money (and yes, I am talking about the money that I work hard to make).

BTW - I did have to hire another programmer outside of your site that installed it correctly. He had it done in 20 minutes and everything worked. There was not server issue on that server, and the second programmer told us it was installed incorrectly and gave us the layout of what was wrong.


If this is that big of a deal that you are going to come in here and try to blast me on behalf of a programmer that did not give you the full story, then so be it. If it will calm you down I will pay the $20 today, but I wanted the truth known on this to everyone that only saw your side of the story, not ours.

If what frank is telling is the truth, i believe he is a really honest guy, threads like this shouldnt be posted, no offence.

Frank,

That was for the first time you posted and the work was not done. http://rfq.programmingbids.com/cgi-bin/rfq/feedback.cgi?w=nodehost

Then you posted the project again and zoltrix finished your work but the bid was for $50 and you did not pay the remainder. The installation that zoltrix did work for you and you rated him 10 stars and gave him a A+++ - you never mentioned that. When asked about the remaining payment, you said your paypal account was frozen and you would pay later - remember?

I am posting here because, you never replied to my emails that I sent you as reminders for your payment and despite about 4 of them that I sent you. I guess you forgot that you said the reason you were delaying the payment was because "your paypal account was frozen" and that you would pay and it has been 4 months. But you never did nor respond my emails and so I had to tell everyone that you are not sincere and you owe us money. You were the one who rated the programmer and it is not that much about the $20 but the promise that you made and said that you would pay after your paypal account was activated.

I do not ever remember our PayPal being frozen. I am not sure what is going on there, but when I go into the office, I will look up on my computer to see if someone sent you something, but to my knowledge it was never frozen.

If that was what my old staff told you, I am sorry. I just stated up there, I posted the comments after I saw that it was installed. If your site allowed for me to change the comments, I would. I knew nothing about the software, and the customer came back and showed us what was wrong. When I saw that, I contacted zol and told him - he came back - "software problem, not mine". After paying yet a 3rd person to install this software, it finally worked, and he showed us why it would not work the first time. He did not configure the software correctly, nor did he ever link it up to the db's that it was to be linked to to work correctly. This is why I told my staff not to pay, and not to forward any more money.

Like I said, myself I am not worried about the $20. I got the money to send to you if that will make you happy. It is the principle that you are wanting me to pay for something that was not done correctly. That is where I am holding $20 of the $50 that was due. I paid for what I felt he had done.

Side note - looking at dates, that was completed 2 days prior to me leaving the office for my son. It is very possible that someone was not straight with you as if you see the topic of this thread. I am sorry if you did not get the correct information, as you do have it now. I would be MORE than happy to attempt a resolution off this board as we are getting into the whole thing again of what this thread was for (wars going on for what happened while I was out). I can be contacted directly at farena@nodehosting.com.

It was not your staff who told me that, you did. I have the email that shows your email address. If there really was a problem you should have at least had the decency to reply to my emails and let me know that it was not working and then I would have held the programmer accountable. Instead, you said you would pay later - now you are saying that your staff might have replied and I really hope that it was your staff and not you who screwed up and if so, then your staff have issues.

Sorry, I am not contacting you again as I had told you a month ago that was my last email to you. If you are really interested in resolving this and making a payment, you are welcome to login to your account and add money and pay the programmer who did the work - that's all I can say. He is the one who is owed money - our commission on that was small. If you need the login information, just email at site_contact@programmingbids.com

Oh God, here we go again, and even after I just explained this.

Let me give you a little history that everyone else knows on this board:

1) I was out of the office as my son had open heart surgery. This is what I have devoted the last month and a half to, making sure that he is well.

2) While I was out of the office, my staff had access to my emails, and my computer as some customers and other people like you, email me on a daily basis and business still needed to be done. Apparantly after I told them not to send money, the decided not to contact you anymore. This I do not know, as you can plainly see by this thread, I was not there, and serveral people can tell you, they were getting replies from my account to them, but knew it was not me as I was out.

3) Please read the thread - I wish to take this off board instead of having a war here on WHT about this. I do not know what I can say to you other than that, and if you will not contact me offlist after knowing the reasons that I chose not to pay your programmer, then so be it. You also stated the money that I had to pay to the first programmer would be credited to my account as I NEVER got any contact with him either.

4) You are coming here bashing me, but 2 out of 2 of your programmers did not do the job right. Then I never got the credit I was promised for having to put the deposit and pay the "finder fee" of the site for the first one? What does that say about the site you have and the programmers that you have there? I mean come on, I want to work this out, but you want to bash me instead. ONCE AGAIN - please contact me at farena@nodehosting.com and I will do everything to resolve this situation. I can not do business across a forum especially when it deals with money being asked for when the lack of the work was done. I want to handle this fairly and swiftly, but you are not giving me any room to do anything with excpet for bash me for not doing something, when I am telling you how to resolve this.

Frank,

Ok - let's close this, I had to post here because our repeated emails went unanswered. I didn't know your problems and sorry to hear about your son and hope things are ok. Like I said, I hope it is your staff and if so, I don't know what to say and you need to deal with them. If you were not there the someone replied to my email and said about the paypal account being frozen.

Again, if you want to pay the programmer you do so and let's end it.

I have paid the amount owed to my account - $20.90. As I stated in the payment, I paid under protest and wish to take this off list to work out the resolution there. I do not want me or my company to be known as the company the does not pay or do what they promised, and it appeared that was the only way that I was going to be able to get this offlist.

Please, now can we take this offlist and figure it out there with the developer? I really want to make sure the truth is known on this instead of me looking like the bad guy in this. I was doing it to protect integrety of everyone involved, but I guess no one cares about integrety in the hosting business anymore?

I look forward to hearing from you.

Hi,

I would like to say something; it’s not about the money that I didn’t get. It’s the trust you give someone to pay you at the end of a project. I was aware of the risks that their was this possibility, but there are risks in everything. I did complete this project for him. And he paid me only $30. After I asked for the other $20 he did in-fact tell me, that his paypal account was frozen and I did believe him?

1) I did install the program to the specification that was asked, and it was in working order. If you will take a look at http://rfq.programmingbids.com/cgi-bin/rfq/feedback.cgi?p=zoltrix it states that I not only finished the project, I provided a step by step walkthrough that included the modules that were installed. I also pointed out security holes in his server that I spotted while installing the modules and gave him a step-by-step set of instructions on how to fix the hole.


2) 1) this was for a customer, and when I saw it was installed, I was happy. At this point I posted positive comments. If I could of changed the comments I would have, but your site does not allow this to happen. I no nothing about this software and this was a customer request as they wanted it. If you take a look at the project, http://rfq.programmingbids.com/cgi-bin/rfq/project.cgi?id=1018826661 it states clearly “Need to install mysqlman into a 2000 Advanced Server. Server already has active Perl, and the dbi module to my knowledge…. You must use PC Anywhere…..” First things first, I did install mysqlman into the server; I also re-installed the DBI module because it was incorrectly installed. I used PC Anywhere and a FTP program to upload the files and configure them as need, Used PC Anywhere to install the DBI Module. So don’t give me crap about

"To be done via PC Anywhere". When he came back after accepting the bid, he had to have us install other remote software because he did not have PC Anywhere.
The project creator was “nodehost” as stated at the top of the page. I created this page to the specifications of the e-mails from nodehost and he then gave me a great comment. As far as I knew, I was doing this for you, and you were pleased with it. I waited off giving him a comment for at least 2 weeks because I didn’t receive a payment at all for the rest of the money. I waited so long because of the statement in one of the e-mails that “My Paypal account is frozen” as far as I know, paypal dose this, so I felt sorry and waited longer.

Oh well, wow, 20bucks, he even said he'd pay you for god sake. Stop Bi*chin and email him, ask him to send you the money with paypal, and never see him again for all I care. Stop going off and relax, geez.

Look, I do not know what was said after I left for the time I was out, all I know is I was not happy when I emailed you and told you that it was not working correctly, you responded "It is software, not my problem".

At that point I decided that I was not going to pay you the full amount. I did pay the money today UNDER PROTEST - of which, neither you nor programmingbids.com has contacted me to sort this out. You want to talk about me being a deadbeat, but you did not hesitate to take the money and run.

Now you got your money, and you are just continuing to bash me. The software was not right, and you blatently stated, "it is not my problem". I said in earlier posts here - I was happy at first because I did not know how it was supposed to work. When I was told that it was not working right, you told me too bad in more or less words.

If I could change my comments that I made, I would. This is too much for anyone, and I DO NOT recommend using you or programmingbids.com to anyone for any reason whatsoever now that I see that after I paid, you just want to continue to bash publicly, and not contacting me for my side or to work it out.

Thank you and have a nice day.

Well done Frank I think you handled this very professionally. I think most hosts would have not wanted to pay imo. Paying showed that you're a good guy even is some shoddy programmer didn't complete the job.

Agreed 100%

Shame there aren't more Franks and fewer GuruDev/Zoltrixs around here :rolleyes:

Okay well, it seems this has been handled...