Just do yourself a favor and stay clear of this company. I signed up for them on March 2nd, and on March 28th, I requested my account be closed and a refund issued. I was told that they only refund money if they do not meet their uptime guarantee of 99%. However, they did not meet their uptime guarantee of 99%. I was down for approx 12 hours during those 26 days. (I was down for 9+ hours on the 27th.)

Seandan Ng told me
"We will not refund your money back, if you were unhappy with the service you should of cancelled a long time ago. Why keep using our service til the end of your term to ask for a refund? We provided the service and you used the service!"

I guess I'm confused what a 30-day guarantee means. I thought it meant that ANYTIME within that 30 days I could request a refund if Hostzio did not meet their 99% uptime guarantee. I guess it only applies if you never use the service. I like to give a company the chance to make things right. When presented with that opportunity, Hostzio failed horribly.

Do yourself a favor and stay clear of this company. You will be sorry if you don't.

We provided you the service, and all of sudden you complained about a 6 hour downtime which cPanel.com technician was doing a few maintence. We have had no complaints, and our customers understands that sometime servers need to have its maintence. We had no control over how long it will take!

http://www.webhostingstuff.com/uptime/Hostzio.html
Server was up the whole time, everything was working we just had to take Apache down during the maintence.

I'm very happy you kept the daemon running to report your bogus uptime. The fact that webhostingstuff doesn't consider httpd offline as downtime really has me questioning their uptime info.

Apache doesn't have to be running? What exactly is Hostzio's definition of uptime? I'm sure your future customers are curious. Let me check my email notification of the downtime.... oh, there was none. SMTP wasn't working either? I would have checked Hostzio's status site hosted offsite because hostzio.com was not working.... oh, there is none.

You have no control over maintenance, but you have control over how your customers are informed by giving proper notice and honoring a 30-day uptime guarantee if a customer wants to exercise that guarantee. None of which you did.

This is exactly the type of company folks can except.

I didn't get a refund either. Even a partial one. I got so fed up with reseller accounts that I went with a VPS.

I'm very happy you kept the daemon running to report your bogus uptime. The fact that webhostingstuff doesn't consider httpd offline as downtime really has me questioning their uptime info.
Unfortunately, that's the disadvantage of them using a free site for monitoring uptime. Pinging the machine rarely is a good indicator of anything.

Hostzio: That's more than a little sneaky, bud. Come on now, you can't really justify six hours downtime on apache with "see, the machine was up the whole time!". That just isn't going to fly with your current customers.

Why did the cPanel team need to take apache down for six hours? I have actually never heard of them ever taking down apache to do maintenance work. It's just not something they do.


Simon

grabyourhosting: Who did you use for VPS?

Hostzio runs a shady business model, and I regret ever using them. Noone should use them.

In addition, everytime I write a review on webhostingstuff, it gets removed. Way to go, Hostzio. Can you misrepresent your company any more?

That's just wrong, why offer a 30-day guarantee if you're not going to honor it? JUST DON'T OFFER IT!!!

More downtime for HostZio. hahahah Wonder what 'maintenance' they are doing now. cPanel again? Must be Fantastico upgrade.... they charge $7 one-time setup for Fantastico, by the way. Nickel and Dime!

more more and more downtime for Hostzio! The last 48hours their server is down and also their homepage not loading (probably because there are stupid enough to host it on the same server)

This is the last mistake I'm making using crappy and cheep hosting companies.

You get what you pay for :(

more more and more downtime for Hostzio! The last 48hours their server is down and also their homepage not loading (probably because there are stupid enough to host it on the same server)

This is the last mistake I'm making using crappy and cheep hosting companies.

You get what you pay for :(

I don't really think about you get what you pay for it's more along the lines of not doing research you get burned. I can offer $100 shared account and have your site down 10 hours a day. Price really can't determine quality otherwise the most expensive would be the best and obviously that's not always the case.

Try to get a refund.... you'll see how crappy their customer service really is.

When in comes to cheap hosting companies like HostZio, you don't get what you pay for. :)

SharkSpace has been good for me since leaving HostZio's crappy servers and horrible customer service.

I don't really think about you get what you pay for it's more along the lines of not doing research you get burned. I can offer $100 shared account and have your site down 10 hours a day. Price really can't determine quality otherwise the most expensive would be the best and obviously that's not always the case.

I agree with you. Maybe I didn't made the research it needed. Do you have anything to suggest?

Try to get a refund.... you'll see how crappy their customer service really is.

When in comes to cheap hosting companies like HostZio, you don't get what you pay for. :)

SharkSpace has been good for me since leaving HostZio's crappy servers and horrible customer service.

I can't get a refund now. I'm with them more than 4 months.
.Also thanks for suggesting me SharkSpace, I'll check them out

Are there other hosts in the same price range as hostzio? I can't stay with a company that lets their site be down for this long. I was supposed to show a client their new website yesterday and they got a server not found error...

I think I'm gonna switch to Hostgator again. They are more expensive but their support and uptime are great

damn it! This silly excuse of a company is driving me nuts. Their server's been down for 3 days now. I really regret that I didn't see this post earlier.

We provided you the service, and all of sudden you complained about a 6 hour downtime which cPanel.com technician was doing a few maintence. We have had no complaints, and our customers understands that sometime servers need to have its maintence. We had no control over how long it will take!

It doesn't matter - downtime is downtime. When you give a guarantee you should
honor it. Dealing with a company that doesn't honor their guarantees is just a big
waste of time.

As a side note, I tried accessing their website and it didn't load.

P.S. If you payed through PayPal I think that it's possible to get your money back if you file a complaint.

I was on HostGator and had to leave because they have a 25 concurrent mysql database connection limit and my forum was too busy and folks were seeing database connectivity issues. I was using SMF. That's 25 connections for the whole domain. Between SMF, MediaWiki and Gallery2, I was going over that. That was the only complaint I ever had with them.

I was on HostGator and had to leave because they have a 25 concurrent mysql database connection limit and my forum was too busy and folks were seeing database connectivity issues. I was using SMF. That's 25 connections for the whole domain. Between SMF, MediaWiki and Gallery2, I was going over that. That was the only complaint I ever had with them.

25 connections isn't a small amount I'd make sure none of your scripts are making use of persistent connections (in php mysql_pconnect). I've seen forums with 100+ visitors active easily run on 25 connections.

Today Again The server is down :( m very sad my hosting is going waste on ur server..

Wow,

How long has the server been down for yall? Where is the CSR's for hostzio?

Itz down since 1-2 days.. m Fed up.. wats the matter now ? last time i mailed u.. u said.. der was prorlem in cPanel.. n now ?

Good luck contacting him. seandan66@gmail.com

I am not sorry I bailed when I did. It cost me a little $$$ since he refused the refund I was entitled to, but I'm not there anymore and happier for it.

Did a whois,

Domain name: hostzio.com

Registrant Contact:
WhoisGuard
WhoisGuard Protected

According to an email from him, his datacenter shut down the server because of a DoS attack, even though he had protection against it. I don't know when it will be turned on again, but I guess they said the attack had messed with other servers so they kept it off.

Cory

I guess all of his policy is total shambles. First the 99% uptime, then the support and now the alleged ddos protection...the guy is way out of his depth. I don't know about you, but I'm asking paypal for my money back.

Does anyone have Sean's phone number? Supposedly he was setting up a new server at softlayer.com that was going to be up yesterday, but its not up and I've heard nothing from him since. I NEED to get access to my files.

Cory

Does anyone have Sean's phone number? Supposedly he was setting up a new server at softlayer.com that was going to be up yesterday, but its not up and I've heard nothing from him since. I NEED to get access to my files.

Cory

I also hope that my files are safe. I already moved some of my clients to Hostgator but I have some files I need to get from Hostzio. The truth is that I don't think that he has any backups of the files and that the "old" server is already formated :(

btw I searched a little and it seems his server was hosted at webtropia (https://www.webtropia.com/home/root-server.html)

This is the email for wherever his server was, that was responding to his support ticket about the DoS attack: support@zkm.fastit.net. (support@zkm.fastit.net) I sent them an email but got an automated response in german. I think that webtropis is a domain under them.

Supposedly his new server was going to be at softlayer.com. I called them and they have no accounts under the domain hostzio.com. Maybe he's trying to start a new domain name... I doubt anyone's gonna want to use hostzio.com for a long time.

Cory

I totally agree with you Cory. No more cheep hosts for me also

We all want to get our files, money and clients back, but alas there's a very slim chance of any of those things happening.

One thing that I don't understand is that if your site is really important to you, why are you still there? even if you pay for a year! what's the point to stay on a host that does not fill up your needs?

Me? I'm not still there, but I need the files that he has to move over to my new hosting account. I suppose Sean could just be hiding out until his new server is up, because I was able to talk to him two days ago and he was setting up a server with softlayer.com. Who knows.

Cory

What i know from another customer of hostzio, his server was down for over 48 hours or even more. Hostzio.com is not accessible too. God bless. Hope he can get his data back , at least, so that he can move on.

He finally got online. Everything is still intact on the old server, but they haven't reenabled the ip yet. If anyone can figure out how to get a human response (in english) from fastit.net (where the old server is located), please let me know. All I've received was an automated message in german.

Cory

I don't understand how you know that everything is ok on the old server if you can't even ping it. Did Sean contact you?

Also, why should we call fastit.net? That's a job Sean must do.

Also, Hostzio.com is still down

I don't know that everything is ok on the old server, but I don't see any reason at this point why he'd lie. If the server's dead the server's dead, there's nothing anyone can do about that. He'd have to face up to it eventually.

I was talking about fastit.net to get my data back, which apparently they won't do. All I care about is getting my files back, I don't care whose job it should be.

Oh, and I assume hostzio is gonna be down until the server's ip is reenabled. At which point we should all be able to access our files.

Cory

Hostzio server is up and running! My data is still there :) hopefully...

It's about time!

They're DOWN AGAIN???!!!

I thought this was a reputable business I was dealing with...I have a non-profit client with files on there than really can't be lost. This is ridiculous.

E-mail is down again...no phone #...does ANYONE have ANY contact information for these folks? I'm sorry they're having trouble and whatnot...but this is unacceptable...

seandan66@gmail.com should work, who knows if he'll feel up to responding to you. My advice is to get all of your data off whenever the site comes back online and find a new host. A DoS attack doesn't say anything about a host's reliability, sometimes things happen, but the way in which they handle problems says everything. I don't know about anyone else, but I didn't receive an email when the site went down, I didn't receive an email when the site was back online (after 5 DAYS of downtime), nor did I receive any sort of apology for that downtime. There is simply no reason to trust your client's data with hostzio.com.

Cory

I can't belive. I don't know for you boys, but I have on Hostzio website that make me a big money with GA. I already have lost much more money that I paided to stupid Hostzio for one year for hosting.

First seven days down, and when I hoped that is everything OK, it's down again all day!!?!?!?!?!

So nice...100% uptime! :P Are you kidding me? :)

After all, he (seandan) didn't send even one e-mail to me. I asked for money back on PayPal and he just answered that his server is attacked. So what? Do I need to go and defend his server? :P

Does anyone know better hosting for the same price range or little higher?

Thanks,
Chumpitas

My experience with hostzio from the start wasn't good at all and that was a few months ago. The company is rather new.

a monthly cpanel/whm license costs $40...I bet if we create some sort of a collaboration then we can finally cut out the middle man...

What do you think?

http://hostzio.com is just returning directory listings for me. It's quite humorous.

http://www.webhostingstuff.com/company/Hostzio.html

This page lists phone numbers. Not sure if they are accurate but the 0% uptime seems accurate.

They look like default directories (hostzio.com and webspacetalk.com)... I bet the new server switched over. Who knows if he'll transfer everyone's files back.

Cory

It's not like I didn't do my homework with this host as well. I found tons of good things about Hostzio previously through Google...no downtimes worth worrying about. More importantly, there was this blurb about them:


Hostzio is a verified member of The Hosting Code of Ethics™ Program. You can buy hosting services from Hostzio confidently.
Developed and maintained by Web Hosting Stuff, The Hosting Code of Ethics™ promotes service excellence by requiring member companies to adopt strict best practices in their business conduct.


I notice the guarantors just updated the Hostzio review site with that 0% uptime data AND they changed Hostzio's status to Offline. Little consolation for 2 MONTHS website development disappearing into the ether.

If Hostzio is reading this...PLEASE...just get the data backed off of that server and we'll try to establish some confidence building for your next endeavors. It would be unfortunate to end a business like this.

I've had multiple reviews deleted from Web Hosting Stuff. I'm sure the negative ones that are there will be gone when he gets his server up and has time and watch the uptime jump to 100%. Not really sure how that's possible.

You know what's kind of scary?

"With an estimated 23,497 (http://www.webhosting.info/webhosts/globalstats/) hosting companies in the USA, buyers find it increasingly difficult to distinguish between credible hosting providers and fly by night operators. A study by NetEffect Systems revealed that 67 percent of all e-commerce transactions are canceled before completion. People just can't get over the hurdle of typing in their credit card number online.
But 58 percent reported that a privacy policy and a seal of approval would convince them that it was alright to proceed."


Basically, they're saying the difference between a credible host and a fly-by-night operation is a seal of approval. Obviousely the requirements aren't that high for receiving a webhostingstuff seal of approval... so who knows how many customers sign up at these sites simply because they see a gold seal that looks professional. And how hard is it to get one of these golden tickets? Well, simply agree that you will abide by their rules. I guarantee you nobody's checking up to make sure everyone's following their little "code of ethics"



Cory

Basically, they're saying the difference between a credible host and a fly-by-night operation is a seal of approval.Not exactly. They're saying that 58% of potential customers are more likely to signup if the company has a "seal of approval" featured on the site. If the figures are accurate, that's a huge marketing edge.

Hostzio - 1 Gig space...for FREE

MxHub - 3 Gig space....for $9.95/mo

GoDaddy - 100 Gig space (1 Terrabyte Bandwidth)....$5.59/mo

hmmmmmm

FYI...the center Hostzio was at tacked on a "Suspended" page to his directory listing....funny.

But now that's even gone...and it has now disappeared into the cold, empty regions of cyberspace.

Does anyone have this guy's email addy? Hostzio has been down for over a week now.

seandan66@gmail.com ....but you'll never get answer from him...:)

Thanks a bunch!

I just LOVE Google! Try punching "8255 Skyline Blvd" into your Google search...some interesting things pop up.

The aforementioned address it the supposed location of the Hostzio "data center". It would appear that's not the case. Here's an interesting little tidbit I came across today:


Oakland Area

I was wondering to all the people in the Oakland Area if anyone knows what is located at 8255 Skyline Blvd.

I bought a bodykit and airbags for my 2001 Toyota Celica off a guy named, Seandan Ng, in the Oakland Area located at the address above. In May, I sent him the money for the items and he has yet to send me them. Recently, he has stopped responding to my emails and phone calls. All I want is to receive the items that I paid for or get my money back.

The check was made out to the name SnG. Is this a business in the area or at this address?

Any help you can give me is greatly appreciated.


I found that little number here (http://www.newcelica.org/forums/showthread.php?t=37879).

It would appear our friend has been very busy these past few years. I'm fairly ticked off right now.