Title says it all.

Why are you guys prepared to forgo margin when 2checkout takes so much less?

I did the math a long time ago, so I don't remember the exact number at which this becomes true, but for more expensive items (i.e. pre-paid annual hosting), Revecom is cheaper.


As for other reasons (customer support, etc) -- I don't know. I've only used 2checkout.

Jay we meet again :D

Honestly, I enjoyed using Revecom/PaySystems/Instabill because of the fact of their control panel. It was point and click and very easy to do things. In my opinion, 2checkout just jumbles everything together.

Plus Instabill/Revecom/Paysystems's system gets very happy when there is a fraud order. They will charge you the $1 authorization fee and not process the transaction. They tend the mark a lot of orders as fraud.

Just me $0.02

We chose to use Revecom because of their advanced control panel. Plus they have #1 fraud detection system - we never got even one fraud transaction for a year now. They have a decent support system, plus 800# for small issues. When we were looking for a 3rd-party-merchant we did not look to the cheapest solution - I always rather pay more and enjoy the quality.

Even though we are using a real merchant account right now, we are still using revecom for the customers who signed up through them - money is batched every week to our checking account.

The reason we did not go with 2checkout.com (just my opinion):
1. I did not like their name bacause it starts with a number - I don't know... it just sounds weird to me.
2. I did not like their web site design and their order form - it looks very old school.

I have chosen Revecom for both personal and technical reasons over 2checkout.

I have sent several emails to 2checkout and never got any reply (From different email boxes on different domains on different servers!)

They have never been friendly to me.

I prefer Revecom’s control panel. It is very better than 2checkout. By the way 2checkout’s country list is not complete and this is another reason I do not use them.

Also I will never signup with a service which uses 2checkout as I have had problems with them in past and I am not interested to have another one.

Mac

The cons:

2Checkout is slower, has more fraud, has a worse control panel, has worse support and isn't that much cheaper at all in the long run.

RevECom doesn't integrate tightly into your site and is slightly more expensive for some companies.

I use Revecom [aka Paysystems.com] and it costs me several hundred dollars/mth. I see many threads about 2checkout.com here but not many about revecom. I take that's a good thing. Can't wait for their new control panel to come out. I hope it has more client management features in like being able to add client notes to each account etc..

I'm not a customer of one of them, but I've always received replies from 2Checkout when I sent them e-mails with sales questions, and I never received a reply from RevEcom...

It was a simple question though: how much is the wire transfer fee to international bank accounts (with RevEcom)? If someone else on WHT could help me, that would be appreciated :)

10$ with RevEcom :)

there international transfers are really good and it takes only 3 days for funds to get transferred to our business account after email notification.

thumbs up for revecom. :agree:

the only thing i want to see with revecom in future is ability to modify the recurring charges amount with client notification or charge the client credit card at any time with some sort of agreement with card holder, same as worldpay's futurepay system.

PaySystems is good. I cannot judge 2checkout cause I don't knoe them but my experience with PaySystems is excellent. THay made me say "WOW!" in front of my terminal lots of times ;)

Doesn't 2checkout only accept US companies?

Let me add to the confusion by saying I have accounts at both Paysystems and 2Checkout.

While Paysystems' MCP is far superior, I haven't been too pleased with the way I've been treated. I always seem to be held at a distance by them, either by email (2-3 day wait) or by phone. The latest fiasco was when their recurring driver went haywire and billed a customer 20 times and I was made to pay all the bank charges. Prior to that, a few of my customer records mysteriously disappeared. So I've begun my exodus.

I have no such complaints with 2Checkout. Since joining them last year they have been very approachable and about as cooperative and helpful as I could expect. Yes, their web site and admin area aren't real sexy, but if they won't pass judgment on my Web site I won't pass judgment on theirs. ;) Just give me the facts about my orders, please, and I'm happy. I maintain my own customer database so I can run any kind of report I need -- I don't need a CP for that. Big pluses for me are: their payment pages integrate nicely with my site and scripts; they are US-based.

I have to say, 2checkout's website is very '1997ish', revecoms website is atleast professional :)

Originally posted by mahinder
there international transfers are really good and it takes only 3 days for funds to get transferred to our business account after email notification.

thumbs up for revecom. :agree:
Yep. I have a certian balance set that when it reaches that amount, the funds are wired to me on the Thursday from the Sunday nett balance.

Works like a charm. :D

Originally posted by alohahosts
Doesn't 2checkout only accept US companies?

Nope they do world wide ;)

A question to those who are with Revecom: What if one doesn’t have a Business Account can you still use their service with a Personal Account?

Yes, They will send you a cheque. You do not need a business account.

By the way revecom answers quickly if you open a support ticket from inside your CP.

You can easily register for a test CP for free.

Mac

Originally posted by imitech
A question to those who are with Revecom: What if one doesn’t have a Business Account can you still use their service with a Personal Account?

Money can be deposited to your personal checking account weekly.

I'm not a customer of one of them, ....I've always received replies from 2Checkout when I sent them e-mails with sales questions, and I never received a reply from RevEcom..
Interesting. I've sent about four sales/info emails. Never had a reply from REVECOM either. Doesn't augur well does it?

I sent a email to revecom but they never replied.. :( I also sent some support questions to 2checkout but then again they only replied to 1 of the 4 emails i sent :(

Luminance,

Revecom email boxes are changed. It seems they rarely respond to those email boxes.

Try openning a test account then use support ticket inside your CP.

Mac

Originally posted by Luminance
I sent a email to revecom but they never replied.. :( I also sent some support questions to 2checkout but then again they only replied to 1 of the 4 emails i sent :(
I've heard that about these 2 companies. My revecom [paysystems.com] support tickets are always answered in 24hrs or less.

We went with Revecom because they just seem to have a smoother touch and the way they ran their operations just seemed to be a lot more professional than 2checkout. I also didn't like 2checkout's ordering form or their control panel nearly as much as Revecom. We also went with Revecom due to their TPP-Pro system which is just great.

Revecom also have the added features of #800 number and live customer service chat. They also have the number one fraud protection system, we haven't had one fraud order since December.

Ohh, and an added bonus of going with Revecom today is the fact they wont SPAM your customers.

Originally posted by wmac
Yes, They will send you a cheque. You do not need a business account.

By the way revecom answers quickly if you open a support ticket from inside your CP.

You can easily register for a test CP for free.

Mac

What type of bank account is required?

The only requirement is that it is a business account, not a personal account. For set-up we will require a copy of a void cheque with your business name imprinted. If not available with imprinted business name, we require an IS Funds Transfer form filled out by your bank.


this one is from the revecom homepage?

By the way revecom answers quickly if you open a support ticket from inside your CP.

You can easily register for a test CP for free.

Mac


Hmm. How do you open a test account? I don't see it on their site, unless you mean a demo.

Last time on their site I wrote them to say I'd written 4 or 5 emails and no reply. Guess what? No reply!

I was pretty much all set to sign up with Revecom and sent them a pre-sales question to their "sales@" address 8 days ago and still nothing. I did get their "..we received your e-mail and will respond within 24 hours..." e-mail within 24 hours though.

When I did a comparison of 100 transaction worth $20,000. I came up with the following ranking (approx fees, % of sales):
1. Revecom (about $967, 4.84%)
2. HostCharge (about $1,056, 5.28%)
3. AuthorizeNet (about $1,073, 5.37%)
4. 2Checkout (about $1,222, 6.11%)

Just before I did this post I sent an e-mail to Revecom and asked if anyone was there.

I did get a reply back from a person with a toll free number for me to ask questions (I noticed the e-mail after I did my last post).

Well, anyway I did call them, they answered all my questions, and I am once again set to go with them.

If your products are high cost (more than $35) then Revecom is cheaper than 2checkout.

But the down side is that Revecom calls every customer to verify their order (or this is what they generally do, there may be exceptions).

And a lot of valid orders are screened as fraud, so you end up losing a lot of orders. Like if someone mistypes their phone number.

2checkout is much more open with accepting orders. If someone accidentally puts Albania for the country instead of U.S., it will still go through. I have tested it by slightly mistyping my name, my address, etc., and they all went through with 2checkout.

Just before I did this post I sent an e-mail to Revecom and asked if anyone was there.

I did get a reply back from a person with a toll free number for me to ask questions (I noticed the e-mail after I did my last post).

Well, anyway I did call them, they answered all my questions, and I am once again set to go with them.

anyone can explain if they do need business account or not? (revecom)

I was all set to go with them, I check out their fine print, and find:

"Promotional Content
The Client agrees that, at any time and from time to time during the term of this Agreement, PaySystems shall have the right to post, without any charge a banner, a co-branded graphic or logo on the application/deposit page of website(s) incorporating Points advertising PaySystems' and its affiliates' businesses ("Promotional Content"). The Client shall not be hereby granted any proprietary or other rights in any Promotional Content."

So I guess Revecom can advertise your competitor's banners while your customers are checking out of your store. So after all the fees you pay them, you now have to advertise for them at no benefit to you!

Originally posted by Angel78
anyone can explain if they do need business account or not? (revecom)
Nope, not required, but recommended. See the below screen shot I have attached from their control panel, you can specify who you want the check made payable to, either a company or individual.

Do we need a business account to receive Wire Transfer from Revecom?

Originally posted by Rain Maker
Do we need a business account to receive Wire Transfer from Revecom?
We have a business account and they wire the $$$$ into it every Friday. Not sure if it had to be a "business" account. Any account should be able to receive the wire transfer etc...:)

You should ask them.

They'll wire to personal accounts.

With revecom you can get Wire or check with any of the following type accounts:

Business/Personal Checking
Business/Personal Savings

1 thing I have issue w revecom is fact they require a CC for chargebacks, yet they hold funds too for same reasons!

Other than that they are awesome and very fast support (they usually call me within 24 hours)

I like the weekly deposits.

I was using 2checkout, until aussie bob told me about revecom.

Speaking of Aussie Bob - hows it going, thanks for the tip on revecom. They really do have a toll free number :)

I sent them an e-mail too, as I am thinking of starting to use them.

However, If I use their IBA Type with their's B plan of Discount Rate and Per Transaction Fee it is the same as 2checkout.

what it means "Rolling reserve (for period of 6 months 5.00%"

can i use it in multiple websites?

Does Paysystems display an ad on any of the customer's screens?

Originally posted by quam
Does Paysystems display an ad on any of the customer's screens?
No.

Originally posted by juanmanuel
what it means "Rolling reserve (for period of 6 months 5.00%"


They hold 5% of your money for the period of 6 months, then they will give you back that money.

With paysystems, how do you verify a customer has actually paid?

Let's say there is registration requiring name, address, etc. on your site, but the person uses a company credit card or legally something different when paying via paysystems. And, paysystems accepts the payment.

This is probably a simple matter --- I'm a newbie with this sort-of-thing.

Payments that come in but haven't yet been charged go into a "Pending Transactions" section and paid orders get moved to "Settled Transactions". It also tells you alongside the order it's status such as "Pending Review", "Declined", "Voided" "Captured", "Pending Capture" etc.

Chris, Thanks for the info that is helpful. What I'm wondering, though, is that when a payment is settled --- how do you know who to deliver the service/product to? Let's say user John Doe signs up for a year of web hosting, he registers on your site (using John Doe), then he is directed to PaySystems where he gives info and pays with a credit card indicating only 'Widgets Co.' --- he never gives 'John Doe' to PaySystems (nothing wrong with it, that's just what he does).

If the payment process is third party hosted, how is the the payment associated with the user?

Usually by domain.
On our end we associate domain/account to purchaser name and info via a local DB or somekinda software like phpmanager/modernbill .