Is there a way to edit someones recurring sale?

Like say they bought my package 4 deal on my site and it is $20 a month. What if say, two months down the road I want to lower "just his" package 4 deal to $17 a month, can I do that?

If so, how?

No you can't edit recurring sales. You have to cancel the customers account and have them sign up again for the cheaper price. Check out 2checkout's forum, there's alot of info there.
http://support.2checkout.com/forums/main.php

SlabHost

crap that sucks..

know of any company that allows you to do this?

I would think that this would be something that they could implement. I dunt know why they dont.

I don't think anyone but the customer themselves should be allowed to adjust the price on recurring sales. I mean lets face it, there are alot of dishonest sellers in this world. They could charge their customer $20.00 the first month, then up the next months charge to $500.00 or whatever and then blow town.

SLabHost

customers should not be allowed to change the price. Thats rediculos. The owner of the 2checkout account should be the only person allowed to edit the sale price.

Originally posted by phpjames
customers should not be allowed to change the price. Thats rediculos. The owner of the 2checkout account should be the only person allowed to edit the sale price.

How would that protect a customer from a Seller that increases his monthly charge without authorization?

How would you accept this if you were a customer, and you opened your CC bill and saw a service you bought for $17.00 was now costing you $25.00? Want to bet on whether the CC company will refund the difference, or chargeback the whole amount?

Customers must authorize any additional charges to their CC. That is just good business sense. How can you dispute a potential chargeback 4 months down the road, when the customer says they've only authorized a payment of $17.00?

The CC company will not accept "it's my account, I can change the charge when I feel it is necessary"

I have purchased things from others using 2checkout, and I would not want the owner of the 2checkout account changing my monthly billing amount without my knowledge. They would have no right to do that.

SLabHost

I agree with that point of hit and run would be a problem but possibly there should be some sort of approval by the seller. They do collect a customers email. This shouldnt be needed for a decrease in sales though. Everyone wants to save money!

i would never want it to go any higher than the set amount that was set when they first bought the package. but id like to lower the price some months.

It's missing the point though I think phpjames was near,

Lowering a price is a win-win situation, how can this be bad in any way? Raising the price is an altogether different situation.

Originally posted by The Laughing Cow
It's missing the point though I think phpjames was near,

Lowering a price is a win-win situation, how can this be bad in any way? Raising the price is an altogether different situation.

From another perspective.

If you've been seeing $20.00 charged to your credit card month after month...and then see a $15.00 charge, would you not think it was a "new item" and question it?

It would be one thing if it was a charge that showed specifically what the item was, or which company the charge came from, but with 3rd party processing, this is not possible.

What should happen is you would contact your customer and let them know that a decrease/increase is going to happen and why. Not too hard to do.

After all, 2checkout e-mails the customer when the recurring order is placed. It shouldn't be too hard for 2checkout to set up an automated e-mail system to verify any changes to the recurring payment with the customer.

yeah that's something you could do, The seller in the sellers area sets the price to be increased/decreased. Then the buyer gets an email explaining and then can authorise it.