how can a user publish their web pages with Microsoft FrontPage 2000 to the '/web' directory of their domain name instead of the '/users/username/web' directory? i have had a few customers try unsuccessfully to do so.

Are the customers trying to publish via http or ftp? Make sure the customer is publishing to http://www.theirsite.com; if they try to publish to ftp://theirsite.com you can say goodbye to the FrontPage server extensions.

i told them to just use their domain name to publish to with MS FrontPage so i don't know if they would have done as you pointed out.

They would need to publish to:

http://www.theirdomain.com

As long as they have the FP extensions installed, there should be no problem publishing to the correct folder.

Anthony
gorillahost.com

but how can you change directories once you are on the server with FP? my customers keep telling me that they can only publish to the users web directory.

The /web directory is the only directory you would want to publish to, correct? If you publish anywhere else you won't be able to see it in your browser...unless I'm missing something.

Give me an example of what they would want to do and I'll take it from there.

Thanks!
Anthony
gorillahost.com

yes they do want to publish to the /web directory but they keep ending up in the /users/username/web directory.

Then you don't have extensions installed on their domain...otherwise frontpage would do all this automatically.

When they are publishing, tell them to specify /web as the publishing directory. I do this with my MS FP98 and it works fine...Make sure the username and password they use is a siteadmin.

Thanks,
Brandon@webxonline.com

the FP extensions are on. should i turn off the 'frontpage user web' to keep them from accidentally publishing to the user web instead of the root web?

more specifically when the admin user tries to publish to the '/web' directory he gets an error saying something like "the user xxxx does not have access to this file". he can publish to the '/user/username/web' directory just fine however.

*frontpage extensions are on

*the user in question has admin and user frontpage web selected

*the password entered when enabling frontpage is the same as the admin user's password.

boy do i feel ingnorant! i did not know that all frontpage usernames for the root web directory are 'webmaster'. that was the problem all along.