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View Full Version : Registrar trying to charge double fees


llista
03-16-2007, 09:32 AM
I transferred my EU domains yesterday to a new registrar, it has taken a day for it to be approved, great, but now I check the domains registration and it says I live in Zimbawe which first of all is not truth, secondly it is against the ICANN regulations because only EU residents can register EU when I try to change my details to the correct ones (name and address are correct its only the country wrong), the registrar asks me for $20 fee for each domain as a payment.

I contacted their support and they said:

"The fee to change the registrant contact for the domain is a registry fee that we do not have control over. Unfortunately unless you make the payment to update the domain information, you would be unable to. I apologize for any inconvenience this may have caused."

WHat would you do? I already paid $20 for each domain, why should I pay again the same price in 24hrs?

What could happen if I dont change the details, will the ICANN take away my domains?

P.S: My original registrar had an EU address, the new registrar with whom I already had an account also had my EU address, can I proof is not my fault it says Zimbawe, who do I complaint?

EncoderZ
03-16-2007, 03:15 PM
So your personal address has changed from an EU address to a Zimbabwean address during transfer?

I'd contact the new registrar again giving full details and mention why you are not happy with their response and also you're in the process of contacting EURid (http://www.eurid.eu).

llista
03-17-2007, 07:17 AM
I have done so and they insist (in their 2 responses) that either I pay or I can't change it, if anyone has experience complaining to the euird.eu or know the correct process please let me know how, I have no choice and I already have told them I would complaint to the ICANN unless they stop insisting in charging me a fee for updating my domain details.

Douglas
03-17-2007, 09:00 AM
If you have receipts, forward that to customer service and CC ICANN. Break everything down, as clearly as possible. Best of luck.