Hello all,
My friend uses a direct ICANN registrar to register his domains , he renewed his domains in September . He got the renewal confirmation email from the registrar .
Today he wanted to mange his domains , but he found no domains in his account at all .
He thought his account has been hijacked , He searched whois for his domains he found some of them are registered already to other people and the domains creation date was in October which means they dropped and someone took them , some other domains still available , So It's definitely not hijacking .
I asked him to check the site for the order number and details , he found the renewal order in the site .(I asked for screenshots ) , I asked him to check his bank statement for that payment , but he was not charged for that order .
For me it is clear that the registrar did not process that order and did not charge my friend's credit card , so the domains dropped .
Can someone advise what we can do ? can we get compensation from this registrar by raising a law suite.
Thank you

Best thing to do is forget it and move on. Register the domains that are currently available. Try to buy the domains back from the new owners. Replace any other domains with new registrations. Registrars are only liable for the regfees, not for providing you with your domains back. You'll incur hefty legal fees only to get maybe $9 back for each domain.

write to ICANN and see what they respond on this issue.

was registerfly ?

was registerfly ?
No, it's another

I asked him to check the site for the order number and details , he found the renewal order in the site .(I asked for screenshots ) , I asked him to check his bank statement for that payment , but he was not charged for that order .
For me it is clear that the registrar did not process that order and did not charge my friend's credit card , so the domains dropped .
Can someone advise what we can do ? can we get compensation from this registrar by raising a law suite.

As stu said, nothing really. You can sue the registrar, but there's no guarantee you'll
win.

Your friend ought to read the terms of the registrar he agreed to when he first used
their services. No doubt there's a disclaimer, limitation of liability, all the good stuff.

And no, ICANN won't do anything about this. They've stated they're not regulators or
the police.

Check the terms of service they have. It probably says something about how they are not liable for mistakes made, etc...

You might be able to get your registration/renewal costs back, but you certainly will not win any "damages" from them...