After a week of extremely high stress because of Nodehosting I'm left no choice but to publically post our situation. I'm hoping that this will prompt the owner Frank Arena to at least contact us. I was extremely distressed to see that Frank had the time to post on this board dedicated servers for sale but doesn't have the time to call or respond to the numerous emails and messages I have left him.

We signed up with Nodehosting at the end of March this year, we run a fairly busy VBB and he agreed to host us. We laid out our requirements and Frank assured us it would be no problem. I have all of our email correspondence as proof of this. We only hosted our BB there, no other services used. I contacted the references he provided and everything checked out fine. At that time we were very pleased with the service.

About a month ago our site went down for the 1st time, downtime was about 5 days. There were extenuating circumstances as Frank had a medical emergency in his family. We understood but as you can imagine it caused us a lot of stress.

This past Sunday our service crashed again. Our site has been down ever since.

During this week, trouble tickets have been ignored, numerous phone calls have not been returned and emails are not replied to. On Monday someone was answering the phone, then there was no one answering and a voice mail that was full. Now there is no voice mail. Calls to his home (he gave me his home number) receive no answer.

On Tuesday Frank issued one email to all of his customers informing that he was bring a new server online. How long does it take to setup a new server? The little voice in my head is telling me that there is no intention to restore our service and I find it extremely galling that he is offering new services on this board when he can't meet his current obligations. To add insult to injury we received our monthly bill yesterday also.

We can reach the server but there is an Ensim message posted. our url is http://bb.bc4x4.com .

Worst case scenario how long would it take to setup a new server? 24hrs? 48hrs max?

Here is what we would like, we would like Frank to at least contact us directly, tell us if we are going to have service again,if all of our data has been lost at least have the stones to inform us that this is the situation. If it hasn't been lost and you have no intention of having us as a customer at least allow us to access our data.

Unfortunately I had no other choice but to go this public route in order to get your attention Frank. You can resolve this situation and if you do I will post the results.

Please make this situation right.

Wil:

I have your account and trouble tickets in front of me now. I just got back in this week and am doing a complete staff overhaul because of the problems that happened like this while I was out. We are not having a good name right now and I know this.

I will be contacting you offlist to get everything straight and you up. I do know that the server that you are refering to did go down and not sure of the progress that the staff that is in the office is at currently.

I was out with my son until mid week this week, making my time gone a little over a month, and came back into a zoo. This is not the way that I ran my company before I left, and I did not think that my staff that I had would turn it into what it has turned into. The next week is going to be really fun for me (sarcasim).

<<Removed: You already posted in your thread, these comments have no relevance here>>

You don't have a damn staff. You run your business inside your apartment with few server and a t1 line. You been telling that damn story on all the threads you reply to talking about you came back and your staff left or they were not around. Im sure if you really did have any staff you would have keep in contact with them or they would have. Maybe you had one because that ben guy complain you never paid him so maybe thats why he left. And he also said you never paid the guy that design your site so he stop working on it maybe thats why after 3 months your site is still not yet done and most the link you click on will take you back to the index page. This is really a sad story

I've done business with Frank in the past, it was great but not really what we needed. No problems. He stopped billing me when we cancelled and we parted on good terms.

He was upfront, honest and helpful.

Now that Frank is back, give nodehosting a few days and I bet you will see some huge progress.

<<David's post was removed by himself, thus deleted>>

Excuse me David, while I agree that Mathew's post are over the top I believe my original post was well within acceptability and should not be removed. We are having a serious problem with Nodehosting and I'm not satisfied that anything has been done yet other than a less than candid response in this thread.

I'm very sorry to have to use this last resort of posting a complaint on this board but I had no choice do to the inaction I have been receiving. When this issue has been resolved I will post that Frank has pulled his socks up and resolved the issue.

Wil_BC, i think many hosts wish they had clients like you - many customers post complaints but never post if the issues has been resolved or not.

Your in your right to post a complaint :agree:

Originally posted by Wil_bc
Excuse me David, while I agree that Mathew's post are over the top I believe my original post was well within acceptability and should not be removed. We are having a serious problem with Nodehosting and I'm not satisfied that anything has been done yet other than a less than candid response in this thread.

I'm very sorry to have to use this last resort of posting a complaint on this board but I had no choice do to the inaction I have been receiving. When this issue has been resolved I will post that Frank has pulled his socks up and resolved the issue.

I didn't mean to remove the thread, just my post. I accidently posted on this thread and I didn't mean too :) I just want my post removed.

Originally posted by mathewWhite
You don't have a damn staff. You run your business inside your apartment with few server and a t1 line. You been telling that damn story on all the threads you reply to talking about you came back and your staff left or they were not around. Im sure if you really did have any staff you would have keep in contact with them or they would have. Maybe you had one because that ben guy complain you never paid him so maybe thats why he left. And he also said you never paid the guy that design your site so he stop working on it maybe thats why after 3 months your site is still not yet done and most the link you click on will take you back to the index page. This is really a sad story

Please don't take this the wrong way... but I think that you should give nodehost a chance. Everywhere I look you are posting a story about nodehosting... bashing him.

Well, I just want to inform you that I know a guy who has 25 servers (not all used at once), uses a t3 line, oc48, and a whole crapload of t1 lines out of his office. He is he only person that runs the buisness. He provides the best support I have ever had in my life. This may not be common, but hell I don't care were his servers are, if he has a staff or not... he is an excellent host.

frank are u selling one of your 6 server you have at your apartment
Ok, so what if he has some servers at his apartment or datacenter... they work and if somebody is interested in buying them then let them talk to him. I am actually thinking about purchasing some servers from him if they are still availiable. I don't have big pockets now so if the servers work and are in good condition I will buy them.

this company is fraud
Why? Is it because you say so? Hell I have been treated unfairly by some big companies,.... some small... but they aren't frauds.

You destroyed all my projects.
Then why do you stay with them? What projects? You said you were with them 1-2 weeks and it was mostly downtime.

Like I said I document all our email conversation and I have a case here if you **** with me
Humm... to me it sounds like you just want to stir up dirt. JUST DROP IT ALREADY. Seems like you handle stuff in a buisness fashion.


<%I guess I was to mad when I posted this segment. Its away now. %>
Now... maybe Nodehost isn't the best. Maybe Nodehost isn't that popular. BUT for gods sake just drop it.

AND unless you know all of Nodehosts customers, I wouldn't suggest using what they said as proof. As all of that could be as phony as well.


*Note* I have to relationship to Nodehost at all. Im just sick of people bashing hosts. Heck, if somebody doesn't like the host just forget it or contact the BBB or something. Just because you might have been screwed doesn't mean tons of others have. Take RS for an example.

Just my 2cents.

Originally posted by phpcoder
I would also like to know what degree you have in English? Because by the looks of your posts my 10year old brother could type better. In contrast, Nodehost is a very good typer as well.


Thats pretty low bashing someones language skills. Not everyone that comes to these boards speak english as a first language. This is the internet after all. :rolleyes:

Node went through some troubling times but its been fixed up. They have worked with accounts. Matthew your posting stuff but as far as i can see they cant seem to get ahold of you. Your complaining but NodeHOst ist saying hes doesnt know who you are to work with you. Okay if you have a negitive comment then post it. but dont sit here and trash nodehosting. put your input in then yoru done. YOu dont need to go through the entire forum and find every nodehositng post around and say negivtive thigns about them. Every big company and small company have made mistakes..but its only the bigs ones that get away with them because they have such a huge user base that if one unhappy customer post there are lots of the happy ones that use the forums. I know a few ppl that are hosting over at nodehost and enjoy it. They tell me they dont want to post here because they dont like forums.....go figure LOL....I dont bleieve nodehosting is some huge company but i can tell you one t hing they are not no little 13 year old kid reselling accounts like most people are hosting with. This is a true based company and not a fraud. I have done my reasarched and made many calls to find if its real or not and trust me...its real and yes frank did have problems with his son in the hostipal and the staff did get mixed up causing the company to begin to fall apart. But now franks son is better and hes back in the office every single day working on everyth8ing. I know this because i have been able to reach him in his office daily and i have seen things break and yet they come right back up. Dont bash a company for mistakes. Learn to understand them. THink back to mistakes you made in your life...if everyone bashed you would you be the person you are today? THis is my 2cents.

Originally posted by Syphon
But now franks son is better and hes back in the office every single day working on everyth8ing. I know this because i have been able to reach him in his office daily and i have seen things break and yet they come right back up. Dont bash a company for mistakes. Learn to understand them. THink back to mistakes you made in your life...if everyone bashed you would you be the person you are today? THis is my 2cents.

I'm really angry that the posts from Mathew White are hijaking my thread. Clearly his comments are over the top. Clearly he is an angry customer.

<<MOD NOTE: I've removed the completely off topic ranting, as he has a thread he started with his issues>>

I would really like to know how you are reaching Frank by phone because the 40 times I've called I have not reached anyone or even been able to leave a voice mail.

I'm a very reasonable customer (our service has been down since SUNDAY), in this thread Frank said he would contact me and I haven't received JACK as far as info from him. I just need a straight answer on what is going on. If he has time to post here, he has time to compose a short email to me informing me of what his course of action is and what he can do for us.

This is a textbook case on how to turn a happy customer into a raging livid customer. We were promised via email on Tuesday that a new server would be brought online, in the mean time our site would be moved to another server.

I have got NOTHING in return, a call, a direct email with information, anything would have eased the anger which I feel right now. It's now 24 hrs since I have had acknowledgement that I have a site down from Nodehosting. In 24 hrs something should have been accomplished.

Our site is down, and has been down for nearly 6 days, we have no indication what or when it will be back up...just give us an ETA...give us something to hope for at least.

At the very least a proper host would allow us to access our database so we can get on with our lives.

Wil,

I have updated your ticket and also emailed you with some information that I need from you to move forward. Please contact either me at 1-866-6-Host-Me or 816-931-7018.

Another contact that is in tonight is Nelson in our NOC. He should be on the main number all night. Please contact us soon so that we can get your account straight.

I'm not bashing you but if you don't provide this you are open to critisism...

At Node Hosting, when you need support, we want you
to get it. That is why we provide 24 hour toll free support to everyone! Call
1-866-6-Host-Me anytime day or night for assistance!

Node Hosting offers dedicated servers that are reliable, fast, and do not break the budget. We do not put generic parts into our servers to save a dollar, we use all brand name, quality, proven parts to ensure your uptime and reliability. Your servers will be connected to fiber lines from Qwest and Sprint, and have a true uptime of 99.9% and above!

At Node Hosting, we have a true 99.9% uptime rate. With 24 hour support options ranging from support by email, toll-free telephone numbers, live on the web, and ticket systems, help will be there should you ever need it.

:D

This is going to sound bad but I got to say it in defense:

I thought we did. I left the company with a full staff to take care of personal issues, and when I came back, this (everything on this board) is what I walked into. There was nothing done, there was servers screwed, just a wall of mess. I have been back for about 2 days now, and I got 90% of it straight.

Give me about another week, then I will worry about new customers and whatnot. Right now I am trying to save the ones I have because of the problems my now old staff made for me.

This weekend, no we are not having 24 hour support. Starting Monday, I got 2 new people that are going to start covering it until I can find 2 more that are reliable.

Hope that this explains why the problems here.

Php coder for some reason I realized you are replying to all posts directed at nodehosting. DO you work for them also? But to tell you the truth I don't care how you try to defend him. I don't care if frank business being around, all I care about is for innocent and newbie webmasters like me that just started hosting domains and stuff like that getting our money taken easily. frank knows what he have done. Again please follow the story especially from our previous thread. I will take it to the BBB and FCC. The reason I was really mad is because He told me I was with him for 4 month. He said I was with him for 2 month hosting and he was redirecting my domain for 2 months. I just pulled up the thread where me and frank just met and he agree he will host my site immediately but he will cut if off if he don't recieve my money order which he did. the date on that thread was march 26. I started using my other host on march ( I will get the server owner on here since he a regular member so he will tell you that ). Frank also lied that he have been emailing me alot. I only recieved 2 emails. frank also told me to create a paypal account and he will send the money immediately, that was about 2 months ago and I know when his son had that problem and when he was around because I was still on their mailing list and I recieved all their emails.

You claim they are a good host. Most the stuff on their site either don't exist or was a lie since day one. Unfinished website like I heard he didn't pay the designer thats the reason why even though most the features don't exist because He sure dont have a ISP. Don't know how he's going provide a ISP with a single T1 line. phpcoder and haze you guys have the right to post whatever its a open discussion. Already said what I have to say. I will just file complain with BBB and FCC and do whatever else I had in mind.

As I stated in my post: I AM NOT RELATED TO THEM AT ALL. The only reason that I have replied to these posts is because I felt like it. I have read every post, and when Frank overs to settle things, you just add more fuel to the fire. Take it to the FCC and BBB if you want, last time I checked legal disputes aren't handled here.

Also, I never claimed that he is a good host, as I have never used him as a host before. I just want to make my point though:

If this is such a big issue, take it to the FCC or BBB. Let them decide. You will get further with them that you will just posting here.

I would suggest this thread be closed. It is going nowhere.

i can't verify any of what matthew said and i don't really care. as i've said a few times already, myself and other customers had a good experience until just a few weeks ago. i never had any of these problems, and frank was very helpful online & through tickets, and always followed through.

Originally posted by Skie
i can't verify any of what matthew said and i don't really care.

Thats why this thread should be closed, or these matters should be taken into private. It doesn't effect any of us... its just a pain in the ass to see people bashing a host that *had* a pretty good reputatation.

<edited by nodehost>

Decided against this - not going to respond in the manner that I was going to.

Look!! The site is up

Everyone needs to contact him directly either via traditional support email addresses, or via the email or PM function of the forum.