I have had a tricky customer and he asked if i could take the money out of his bank account for some hosting. So i did. He then claimed that he said the 1st and he gave me the info on the 26th not even making this clear. He is now wanting a refund so i refunded him 50% of the sale price. As it says in my terms of service " Our 7 day money back is offered on both shared & reseller accounts and we reserve the right to refund a prorated amount or no refund at all. " He has now said that he is taking legal action against me for £12. Is he in his rights to do this?


Moderator please move topic, i placed it in wrong forum!

I have had a tricky customer and he asked if i could take the money out of his bank account for some hosting. So i did. He then claimed that he said the 1st and he gave me the info on the 26th not even making this clear. He is now wanting a refund so i refunded him 50% of the sale price. As it says in my terms of service " Our 7 day money back is offered on both shared & reseller accounts and we reserve the right to refund a prorated amount or no refund at all. " He has now said that he is taking legal action against me for £12. Is he in his rights to do this?


Moderator please move topic, i placed it in wrong forum!

He's bluffing. No one would bother with 12 quid.

But however if he does for some weird reason, you'll be fine giving him a 50% refund.

Ive been thinking this, hes claiming that his dads a lawyer :confused:

Our 7 day money back is offered on both shared & reseller accounts and we reserve the right to refund a prorated amount or no refund at all. Each of ministry servers shared hosting packages carry a 7 day unconditional money back guarantee on them. If you are not completely satisfied with our services within the first 7 days of purchase, you will be given a full refund of the contract amount. You must also supply reasons why you are not happy with the hosting, and also provide us with proof that you are the owner of your hosting account.


I doubt it would take a real good lawyer to tear that apart.

Would it actually cost more than its worth?

Ive been thinking this, hes claiming that his dads a lawyer :confused:

Your TOS and everything supports you, I honestly think you should just forget about the customer because you'll have people like that sometimes in any industry.

Would it actually cost more than its worth?

If his dad doesn't charge him, no. If his dad isn't a lawyer and he hires one, yes. Or if his dad charges him, yes.

Thanks for the help!

where did I say that? I said it would not take a real good lawyer. I contract requires a "meeting of the minds" and reading his TOS it is clear his own brain cells have yet to meet.

Lawyers costs £100+ an hour at least. The £12 wouldn't even come under small claims which starts at £25 IIRC. In cases like this I just copy/paste the customer

"As you have threatened legal action we will no longer communicate with you apart from through your appointed legal representative. Please send your appointed legal representative details to the physical address at <your website>. No internet based or phone based correspondence will be entered into at any point unless done with legal representation present."

If he replies either ignore or paste that again

Im still wondering what to do about this. I did quite clearly state it in my Terms Of Service and this hasnt changed since i put it up. He is also making false amounts up too saying i owe him an extra £5 and hes changed it that much i dont now what he is doing.

I would not in any way call that "clearly" stated. the TOS is a bunch of contradictions rolled into one.

Its still there at the end of the day

Im still wondering what to do about this.
Call his bluff. Tell him that since he's mentioned lawyers you aren't able to discuss this with him directly and to please have his daddy, I mean lawyer, send a detailed, certified letter, blah blah blah.

Or just refund his money and move on.

I am sure it is, so will be the reputation that you will be responsible for.

The bottom line is that he will probably not bring suit, though I am confident that if he did it would be a hard lesson learned for you. You should probably be more concerned with him or others coming here to complain about your poor business practices.

I am assuming you are very new and very young?

Well im not in my 30's yet so i could be classed as young. Its not realy my serivces that will be getting bad repuatation as ive never had trouble before. I am going to see what happens from now on and im going to get a freind who is better at english than me to help me write up a new t.o.s.

where did I say that? I said it would not take a real good lawyer. I contract requires a "meeting of the minds" and reading his TOS it is clear his own brain cells have yet to meet.

Oops, mis-read your post!

a2b2's advice is wery wise.
or
to get a peace of your mind, simply send him the 12$ back - an Ideea just hit me: if you send by WU or wire the transfer fee will be _more_ than 12$ and who will pay for it?

I would probably refund him the full amount, but he has no come back if you decide not to.

[quote]
Each of ministry servers shared hosting packages carry a 7 day unconditional money back guarantee on them.
[/quote

Just live up to your "unconditional money back gurantee" and refund them.

Yeah i did live upto that mate, i refunded and after the certain client had a paddy on my support forums i havent heard since. I think it was a right move to shut him up :)

Wise move, it can only help your credibility and reputation
You do need to fix the inconsistencies in your T & C s though :)

Sort your t&c, and be ready to deal with this kind of tapeworm in future. As Rus said, state your legal position and be ready to say "SMD" :)

Yeah the tos is going to be sorted professionally soon so thats good, Thanks for the help too!