This was sent on Monday/Tuesday

Florida-based Sago Networks, LLC and San Francisco-based E.Continents, Inc. are proud to announce E.Continents merger into the Sago Networks Family of Companies. Effective July 1, 2002, E.Continents will join Sagos network of data centers and hosting products. E.Continents customers will enjoy access to Sagos expanded product offering and fully deployed network.

We have been seeking ways to maximize our product offering and provide turn-key solutions sophisticated enough for our high-end users, says Jacques Pham, President & CEO of E.Continents. By joining the Sago Networks Family of Companies, we are able to dramatically expand our product offering and offer further value for our clients money.

The combination of these two fully funded, profitable, and cash flow positive companies will yield a diversified enterprise with significant divisions involved in wireless Internet, dedicated Internet, dedicated hosting, managed hosting, shared hosting, data storage, mission critical redundancy, cellular telephone tower construction, cellular telephone tower ownership, systems integration, residential and commercial real estate, outdoor advertising, and co-location. Customers of both companies will enjoy access to expanded dedicated server offerings. Sagos diversification into multiple business segments provides customers with the assurance that services bought from Sago will always be of the highest quality and can rest assured that todays uncertain economy will not affect them.

We are very excited about this merger and know it will advance our ambition to grow into the largest dedicated server host with the fullest product offering and most robust network, says Miller M. Cooper, President & CEO of Sago Networks.

E.Continents customers will continue to enjoy the same level of personal service they have always received and will further benefit from Sagos full customer support staff. Additionally, customers will benefit from Sagos 82,000 square foot company owned data center and diverse multi-homed Internet network. Transit available to current E.Continents customers will more than double in the coming weeks as a result of this alliance.

About E.Continents:
E.Continents, Inc. offers comprehensive hosting solutions under the E.Continents and E.FreeServers brands. E.Continents is located in San Mateo, California. The company also maintains an additional Tier-1 network operations center in San Francisco, California. More information about E.Continents can be found at www.econtinents.com or by calling (650) 627-9603.

About Sago Networks:
Sago Networks is a Florida-based diversified technology company. Sago has offices and network facilities in its company-owned 82,000 square foot headquarters in Tampa, Florida, with secondary facilities located in downtown Tampa and Dallas, Texas. More information about Sago can be found at www.sagonet.com or by calling (813) 839-7242.



What I was told was they are shutting down the operations in San Francisco and moving all servers to Florida Datacenter. They will deduct from the monthly bill for the amount of downtime. They are renting a jet and flying them to Tampa. This is supposed to happen on the 14th of July. If your a customer of Efreeservers you should contact Jacques for more info.

Shawn

wow interesting... Thanks for the press release.

Well,
Their network was down from about 4 AM for several hours this morning. Their redundancy did not work at all (wireless link to downtown) and all of their wireless and colo/dedicated servers were down.

Plus, their datacenter uses only cogent now.
Supposedly a backup on FGC, but it does not work until cogent goes down.

Glad I am not in that DC yet

Originally posted by Alareach
Well,
Their network was down from about 4 AM for several hours this morning. Their redundancy did not work at all (wireless link to downtown) and all of their wireless and colo/dedicated servers were down.

Plus, their datacenter uses only cogent now.
Supposedly a backup on FGC, but it does not work until cogent goes down.

Glad I am not in that DC yet

Which datacenter was down today Sago Networks or Efreeservers

It is a shame that I have to get the info from this board. :angry:
They forget that they actually have running contracts with people and businesses. Moving datacenters with 9 days notice (I did not get anything until now), changing connections, IP's and whatnot makes them break the contract terms AND IS UNACCEPTABLE!!! This will be a major damage to our business running our 1st nameservers in their facility and of other businesses placing their trust into our company . And there goes another lawsuit if this is true, or at least a good point to void another contract without penalty. I don't care about them hiring a fu$$i$g Jet to move the hardware. :mad: :angry:

Originally posted by gagsplus


Which datacenter was down today Sago Networks or Efreeservers

I guess it was Sago (and I don't care if) as there wasn't any alarm for SF from our monitoring servers.

Their network was down from about 4 AM for several hours this morning. Their redundancy did not work at all (wireless link to downtown) and all of their wireless and colo/dedicated servers were down. Yes, I would say it's Sago as EFree does not have a wireless link.

Microsol,

The merger announcement was sent to all customers (including you) on July 1, 2002. Please let us know you'd like another copy. The July 14 date is only tentative for now. We are still waiting for Genuity to complete their fiber link to the Tampa facility. Sago does use Cogent for their website and other business activities, but they have also added additional fiber lines from Genuity, Cable & Wireless, Global Crossing, and Williams.

Our marketing department will provide each customer with more information about the migration in the coming days (including your new IPs assignment from Genuity). For now, here's a brief overview of the new Sago / EFS --

* 90 Employees.
* $15 Million in revenues for FY 2002.
* Two (2) data centers -- Dallas & Tampa.
* BGP-4 & multi-homed network.
* 24/7/365 monitoring and support.
* All pricing, contracts, and service agreememt will remain the same.

If you have any additional questions about Sago, please call Adam Dillaplain -- Director of Acquisitions directly at 813-839-7242.


Warm Regards,


Customer Support Team
E.Continents, Inc.
www.econtinents.com

Checking again I found the email. Sent on July 2nd at 4am.
14 days for such an operation is also not acceptable because of all the hassle involved in such operation. If there are any complaints coming from clients I'll forward you all the angry emails.
But anyway. Makes it easier for us to move the server to our facility in Miami when the contract is over ;)

Another thing: I would be very happy if you could tell me how to upgrade our Raq4r DNS server to 1GB RAM as seen on http://www.sagonet.com/cobalt.shtml :D :rolleyes:

Hmm, and another post on that thread, because there is something to make clear:
There is NOTHING in the email of July 2nd about moving servers from SF to Tampa as seen in the first post above! So, we DID actually find out on these forums AND YOU DID NOT TELL US. Why? Something to hide? I consider that as NOT NOTIFIED of changes of this importance.

For Immediate Release:


Florida-based Sago Networks, LLC and San Francisco-based E.Continents, Inc. are proud to announce E.Continents’ merger into the Sago Networks Family of Companies. Effective July 1, 2002, E.Continents will join Sago’s network of data centers and hosting products. E.Continents’ customers will enjoy access to Sago’s expanded product offering and fully deployed network.

“We have been seeking ways to maximize our product offering and provide turn-key solutions sophisticated enough for our high-end users,” says Jacques Pham, President & CEO of E.Continents. “By joining the Sago Networks Family of Companies, we are able to dramatically expand our product offering and offer further value for our clients’ money.”

The combination of these two fully funded, profitable, and cash flow positive companies will yield a diversified enterprise with significant divisions involved in wireless Internet, dedicated Internet, dedicated hosting, managed hosting, shared hosting, data storage, mission critical redundancy, cellular telephone tower construction, cellular telephone tower ownership, systems integration, residential and commercial real estate, outdoor advertising, and co-location. Customers of both companies will enjoy access to expanded dedicated server offerings. Sago’s diversification into multiple business segments provides customers with the assurance that services bought from Sago will always be of the highest quality and can rest assured that today’s uncertain economy will not affect them.

“We are very excited about this merger and know it will advance our ambition to grow into the largest dedicated server host with the fullest product offering and most robust network,” says Miller M. Cooper, President & CEO of Sago Networks.

E.Continents customers will continue to enjoy the same level of personal service they have always received and will further benefit from Sago’s full customer support staff. Additionally, customers will benefit from Sago’s 82,000 square foot company owned data center and diverse multi-homed Internet network. Transit available to current E.Continents customers will more than double in the coming weeks as a result of this alliance.

About E.Continents:
E.Continents, Inc. offers comprehensive hosting solutions under the E.Continents and E.FreeServers brands. E.Continents is located in San Mateo, California. The company also maintains an additional Tier-1 network operations center in San Francisco, California. More information about E.Continents can be found at www.econtinents.com or by calling (650) 627-9603.

About Sago Networks:
Sago Networks is a Florida-based diversified technology company. Sago has offices and network facilities in its company-owned 82,000 square foot headquarters in Tampa, Florida, with secondary facilities located in downtown Tampa and Dallas, Texas. More information about Sago can be found at www.sagonet.com or by calling (813) 839-7242.

For More Information:
Contact: Adam Dillaplain
Director of Acquisitions
Company: Sago Networks, LLC
4465 W. Gandy Blvd Suite 800
Tampa, Florida 33611
Phone: (813) 839-7242
Fax: (813) 839-7829
Email: adillaplain@sagonet.com

So now what? :angry:

Hello,

I have 2 servers hosted with Efree and I am agree with
Microsol.

Moving datacenters with 9 days notice ,
changing connections, IP's IS UNACCEPTABLE!!!

We have to during this period:

-1 Change all our DNS location.
-2 Buy, setup a new server and find a data center
for having a small part of our website online the 14 july.

Totally unaceptable!

9 days notice? Did YOU GET ANY official announcement about the move? I guess not!

No notification, I got this info from this board and asked confirmation to efree.

:angry: :crying:

wow didn't know I would stir up this big of discussion. The only reason why I spoke with Jacques was because we were having some problems getting our mail delivered to hotmail.com and yahoo.com from our lyris mail server which manages our newsletters of over 1 million people.

We were getting details about not accepting our mail because of our IP address and level 3 with UCE. He told me he would call me later on in the week to discuss about moving to a new IP address/block after an announcement.

In some sense I do agree that they should have mentioned something in the email about moving and closing down this datacenter that was a big suprise to me.

At this time I think we might do some temporary move as we can't afford ot have any downtime on our gagsplus.com site so we have a server at rackshack so we might just move it over there a couple days before hand and wait out the move.

We will wait and see I guess.

Thanks for the thread since i did not recieve this email. Time to void this contract.

Dilhole,

An email was sent to you on July 1, 2002 and one of our tech also tried to call you as well, but your phone number is no longer in service. Please provide us with your new contact information at your earliest convenience so that we can send the Genuity IPs to you. Again, all bandwidth pricing, service agreements, and contractual obligations will remain the same and binding.


Warm Regards,

You made people suffer downtime with moving and making them change ips with at most 14 days notice??

Also, a wireless link to downtown, ive spend the last year studying wireless networks.

Perhaps you would like to enlighten your customers on what wireless equipment you use. Brand names please.

Im sure your aware that a wifi connection can only reliably transmit data up to 9mbps over a long distance based on real world testing.

Of course there is laser, but lasers cost more then it costs to get fiber from the streets, and their rated for less then 30 days before they require adjustments, and thats based on atmospheric conditions.

So if you could simply let us know what equipment you use for your wireless connection, it would be very interesting.

CBaker17,

Please call Sago Networks directly for answers to your questions. Just ask for Shane or Jordan in the engineering department. They will be more than happy to enlighten you with information about our wireless network to you in details. The wireless division is completely separate from dedicated hosting and co-location. Sago's contact information is as follow --

Sago Networks
4465 W. Gandy Blvd.
Tampa, Fl. 33611
Phone: (813) 839-7242
Email: sales@sagonet.com

Warm Regards,


Customer Support Team
E.Continents, inc.
www.econtinents.com

So you dont have a wireless backup to your colocation and dedicated servers...

CBaker 17,

Again, please call Shane or Jordan at Sago Networks directly for answers to your questions. You can then report back to the members of WHT after being enlightened by their knowledge and expertise.


Warm Regards,


Customer Support Team
E.Continents, Inc.
www.econtinents.com

I just asked a simple question, i figured youd understand what your network is or isnt running.

Thanks for the offer, you can have them email me their wireless setup to cbaker17@yahoo.com

We STILL did not get ANY information about ANY move of ANY server. Ha, you don't expect me to ask YOU about this information? Your "press release" doesn't give ANY hint about what's going to happen. Do you expect us to take out our crystal ball? Did you try to call us as you did with Dilhole? Again, as we received the above email (Press Release) only which in no case shows any hint about any move (if yes, it's actually hidden a very good way :eek: and I need glasses) or what's going on, we consider us as not notified if there is any DC move coming up in less than 4 weeks! Hell, we even inform OUR SMALLEST client with 4 weeks notification of any change we are going to make.

Hello,

Have you an idea about the downtime duration (one day or more) ?

downtime was reported to be around 5 hours is what they were quoting me when I spoke with them

Originally posted by gagsplus
downtime was reported to be around 5 hours is what they were quoting me when I spoke with them

5hours to pull servers pack them on an airplane, reconfigure them at the new datacenter in florida.......hard to believe.

Originally posted by Dilhole


5hours to pull servers pack them on an airplane, reconfigure them at the new datacenter in florida.......hard to believe.

Umm, it's a 5+ hour flight runway to runway. Add into that the time it takes to load/unload and clear the cargo at the airports. Then it's at least a 45-minute drive into town from the airport (if memory serves, and assuming the DC is in Tampa proper). Factor in a little bit of Murphy's Law, and you're looking at a minimum of 18-hour downtime.

Originally posted by alchiba


Umm, it's a 5+ hour flight runway to runway. Add into that the time it takes to load/unload and clear the cargo at the airports. Then it's at least a 45-minute drive into town from the airport (if memory serves, and assuming the DC is in Tampa proper). Factor in a little bit of Murphy's Law, and you're looking at a minimum of 18-hour downtime.

Umm yes i was saying it was no way its 5 hours....

sounds like they better get ready to lose a ton of customers :)

just my 2 cents

ZDWebhosting,

E.Continents has actually signed up about a dozen dedicated and colocated customers this past week after the merger was announced. Their servers have already been setup directly at the Tampa facility. A few of our corporate customers in San Francisco are also sending their representative that evening in the the Learjet to work on their servers during flight.

As for questions about the migration, Sago has secure a Bombardier Learjet 45 to transport all servers and equipment to Tampa. We will have 10 people in San Francisco working on the transition and 15 employees in Tampa helping us with this move. For more information about the Learjet 45, go to www.bombardier.com. It's really an impressive aircraft.

Thanks again for your concern.


Warm Regards,


Customer Support Team
E.Continents, Inc.
www.econtinents.com

sf colo : whats the scoop on downtime some said 5 hours some say near 20 hours since i guess you would know please inform everyone of your "game plan"

best of luck on the move

Just don't know why people still deal with some problematic company. Please search the forum and you will found what's a the problem of a compnay. Good luck.

Finally we got the notice of the move. 7 days before! Hmm, does anybody know if there is any way to get out of the contract? I mean, 1st: 7 days notice is not acceptable and 2nd did we contracted the server because of it's geographical location.

Also, bye bye uptime.

6:43am up 71 days, 16:21, 1 user, load average: 0.00, 0.01, 0.00


:bawling: :bawling:

This is crazy! I just lost all my clients because of this downtime. Now whos going to pay my bills?

I'm about to call my lawyer first thing AM to get 1) My money back, and 2) Them in big trouble. This is all from a "hobby" after work to "hell". Anyone feel where I'm coming from?

Originally posted by yuckfou
This is crazy! I just lost all my clients because of this downtime. Now whos going to pay my bills?

Hmm, you lost your clients even BEFORE the downtime happens? :eek: :eek:

Originally posted by microsol


Hmm, you lost your clients even BEFORE the downtime happens? :eek: :eek:

heh, i was questioning the same thing i was like its 7 days notice not 1 day hehe , anyhow

Yes my partner will lose his downtime streak now also:

The statistics were last updated Monday, 8 July 2002 at 15:55,
at which time 'EFREE-EXC-' had been up for 280 days, 20:26:50.

Seems like a pretty stable network most of the time, we had some problems with some spammers but other than that things have been good.

One thing is we are going to have to move our main site http://www.gagsplus.com over to our server at rackshack to eliminate any downtime. We hope that our rackshack server will be able to handle the amount of orders we have been getting with our new bumper sticker.


Waiting for this move could be tense on Sunday/Monday if it does happen.

Originally posted by gagsplus
Yes my partner will lose his downtime streak now also:

The statistics were last updated Monday, 8 July 2002 at 15:55,
at which time 'EFREE-EXC-' had been up for 280 days, 20:26:50.



Hmm yeah, do you know what you are talking about? "EFREE-EXC" is the switch, NOT the server! :rolleyes:

Originally posted by yuckfou
This is crazy! I just lost all my clients because of this downtime. Now whos going to pay my bills?

What downtime, it hasnt occured yet ?!?

While that my be a nice jet, I seriously doubt even one client cares. They are more concerned no doubt about the day of downtime they have to explain and endure.

Update received today:
Please be advised that the migration date is been changed to Sunday's evening -- July 14, 2002. The engineering team from both Sago and E.Continents will begin the transition at 11:30 pm (Pacific Standard Time) and we anticipate network connectivity to your server will be restored with five (5) hours.


Let the fun begin this weekend, we also received notice that those using their DNS servers have to change them also

Shawn

July, 15, 00H00 PST

Servers are online.
When the migration will start?

Our server was taken offline at 10.27 PM (60 minutes before the sheduled time and now since 3 1/2 hours offline).

Clear weather here in Tampa, so smooth sailing as far as jets and trucks are concerned. Let's see if they can make the deadline...

3:40 Pacific time and nothing yet. Efree even took down their website

I did send an email last week asking if our domains are already in sagonet's DNS servers after we found out that efree would be removing thier DNS servers. No response from either parties, left me with an empty feeling. But I find it interesting that efreeservers.com right now also is using thier own dns would have figured they would be up on the new dns already to plan ahead for the transition.

We went ahead and shut down our programs on our server just to make sure we had no database damage. So according to my calculations my server should be back up in 1 hour. Of course I have to go through and change the DNS entries once I am assured that our domains and everything are working in their servers.

So total downtime for us will be more than 5 hours even after servers are setup.

It's much more than 5 hours anyway. Distance between SF and Tampa is 2399 miles. According to specs of the plane (http://www.bombardier.com/en/3_0/3_2/pdf/Learjet_45_Fact_Sheet_en.pdf) it makes 534mph max speed. Makes a travel time of 4 hours 30 minutes. Now take a 30 minutes delay for take off and landing. 5 hours to travel and nothing else counted.
Right now our server is 7 hours offline.

7/15/02 8:54 AM PST

News from sago abgout the migration:

Hello,

The servers are currently en route and should be landing at the airport in about one hour. We will then be getting them up and running immediately upon their arrival at the data center. Once they have been reconnected, we will be contacting all customers to check in with them.

Thank you,
Heather

Hmm, it's 14 hours by now. :(

Hello,

Have you some news about the migration statut ?

If you mean me, no. I just mailed and asked what's going on. It's more than 16 hours now for something they sheduled 5 hours :mad:

My actual IP is now up and working on my colocation server so it looks like things are there. Now just have to wait on the DNS. I hope they do provide an update soon on what is the status. I don't know why they set such a low amount of time. But I believe it is 5% for every 30 min of downtime off your bill. If that is correct then at least I will be compensated for our downtime

Shawn

My IP is not up! And no news from sagonet.
What's your IP number ?

Now sagonet.com is down!

[root@ns /root]# ping sagonet.com
PING sagonet.com (66.118.128.5) from 64.29.16.224 : 56(84) bytes of data.
From 500.POS1-1.GW4.MIA4.ALTER.NET (65.195.237.17): Destination Host Unreachable
From 500.POS1-1.GW4.MIA4.ALTER.NET (65.195.237.17): Destination Host Unreachable
From 500.POS1-1.GW4.MIA4.ALTER.NET (65.195.237.17): Destination Host Unreachable
From 500.POS1-1.GW4.MIA4.ALTER.NET (65.195.237.17): Destination Host Unreachable
From 500.POS1-1.GW4.MIA4.ALTER.NET (65.195.237.17): Destination Host Unreachable
From 500.POS1-1.GW4.MIA4.ALTER.NET (65.195.237.17): Destination Host Unreachable

This is totally unacceptable, 100% unacceptable as can be.

I GOT NO UPDATE to let me know it was Sunday.

My server went down 1 hour early even from THAT.

My server is still not up.

I have people screaming bloody murder about this.

We are now at hour 22, yes 22.

I am cleaning this server off as soon as it comes on line and I am cancelling the server and if anyone wants to talk about "contracts" they can damn well talk about them in court.

Did anyone actually believe this could be accomplished in 5 hours? (Besides Sago, that is.)

I was at the Colo yesterday and I saw Efreeservers packing up servers and moving things franctically ;-) They were my good neighboors, now they are gone, boo hoo ;-) ehhehe

Hello,

All our servers are online now and all works fine.
Downtime=20 Hours.

Originally posted by alchiba
Did anyone actually believe this could be accomplished in 5 hours? (Besides Sago, that is.)

Nope. It took us 4 hours to move across town with a team of 5 people and we had a few dozen servers ...

Depending on how their racks are setup, it would take a team of 2 people at least 2 hours to break down / box up and entire rack of servers. Assuming 40 servers per rack that allocates 6 "man-minutes" per server to unbolt and box - which may not be enough time, honestly.

So - let's say the have a people to ratio of 2:1, which means they only have 5 racks of stuff (I guess it's possible??). There's 2 hours for unbolt / box, another 2 hours to drive to the airport and load the plane. 6 more hours in the air. 2 more hours to unload the plane and 2 more hours to set everything up. 14 hours minimum, assuming absolutely nothing goes wrong. Considering that some people have been down for over 22 hours now, it seems that a lot of stuff have gone wrong.

I honestly can't believe that they gave less than a weeks notice to move a whole datacenter worth of customers across country. If the IP space was moving to FL, a one time move like this tolerable. But the IP space isn't moving, so that means a bucket load of DNS issues, IP renumbering issues, IP allocation errors, miscommunication issues, a real nightmare.

I just can't imagine why they'd bring such a huge change upon themselves and their customers in such a hurried fashion. They didn't communicate with their customers at all. They don't seem to care about their customers, their reputation, their own personal sanity .... they are operating recklessly and have seemingly abandonded all respect for their existing customers.

I wish all you that have suffered at the hands of Efree / Sago the best of luck when you get your day in court. I know if I was an EFree customer, I'd be drafting up the lawsuit papers now and trying to get enough customers involved to get a class action suit going.

I'm sorry for my little rant, but it's crap like this that gives hosting a bad name. :angry: :angry: :angry: :angry: :angry:

Originally posted by Jchristophe
Hello,

All our servers are online now and all works fine.
Downtime=20 Hours.

And you are?

If all the servers are online why is my server not online? Why is the last email I recieved from ANYONE today at 12:51PM CST telling me "the plane just arrived" and nothing since?

Why did I just have to call your support line to LEAVE A MESSAGE (HELLO SUPPORT?).

20 hours my ass, 25 and COUNTING.

Here's your new IP assignment from Genuity --

IP Range: 198.77.33.180 -- 198.77.33.199
Gateway: 198.77.33.1
Mask: 255.255.255.0


Somebody better start answeirng some of my damn emails or phone calls or I'm about to get rude. This bull**** is affecting my business and that crap ain't gonna get it.

I only need the server for about 5 hours anyway so I can backup the data off of it and then cancel my account and terminate my relationship with Efree/Sago/whoever the hell it is now.

Originally posted by Dixiesys


And you are?

If all the servers are online why is my server not online? Why is the last email I recieved from ANYONE today at 12:51PM CST telling me "the plane just arrived" and nothing since?

Why did I just have to call your support line to LEAVE A MESSAGE (HELLO SUPPORT?).

20 hours my ass, 25 and COUNTING.

Here's your new IP assignment from Genuity --

IP Range: 198.77.33.180 -- 198.77.33.199
Gateway: 198.77.33.1
Mask: 255.255.255.0


Somebody better start answeirng some of my damn emails or phone calls or I'm about to get rude. This bull**** is affecting my business and that crap ain't gonna get it.

I only need the server for about 5 hours anyway so I can backup the data off of it and then cancel my account and terminate my relationship with Efree/Sago/whoever the hell it is now.

i understand your pain i had a server (duron) at rackshack and stuipd thing would'nt stay up at all with 0.20 loads lol about once or twice a week it would crash so they would'nt do anything about it even after i offered to buy a new p3 there and move the harddrive and ip's they would'nt do it so i left :)

Dixiesys
: I am a Efree customer and have 2 servers in co-location.

Ahh sorry for the venom them, I misread you for possibly being an Efree employee.

Reading comprehension skills are not their sharpest right now, if you can understand why.

Ok, here it comes. It's now 24 hours and our fu$$ing server is STILL NOT ONLINE :angry: Nobody at Sago cares. I am waiting for an answer on a ticket more than 8 hours. I wrote 3 times. :angry:

<<EDIT>>
It's now 27 hours. Just had to check.


If there's nothing going on with them within the next 6 hours I'll consider the contract as broken, I ALSO WILL FILE A CHARGEBACK for the money paid from 9.7 - 9.8.
Next thing is that (if they reply) someone at Sago MUST sign (take over) the contract I had with efree or I will consider it void anyway. I am on the jump to leave the office right now. Got an appointment with my lawyer. We'll see....... :angry: :angry: :angry:

BTW: Here is my IP assignment:

Here's your new IP assignment from Genuity --

IP Range: 198.77.36.200 -- 198.77.36.249
Gateway: 198.77.36.1
Mask: 255.255.255.0

geez..... :rolleyes:

Good luck all of you.

Ugh, that just sucks for everyone. I wondered how they were going to get everything moved in 5 hours. I don't think we could even move all our servers from one side of the datacenter to the other in 5 hours :(

Good luck all!

NOW I know what they have done. I don't know who the crook is but something is going wrong with this merger. We got assigned some IP's. After asking back for more IP's (we had assigned more but efree didn't even know which ones :eek: ) we got assigned another block. NOBODY notified us that they assigned the first block we got instaed of the second one. Nobody at Sago cares to route this block to our server and to take off the old block. Trouble ticket unanswered for 14 hours! I think our relationship with Sago will be VERY short!

My question is if they changed all the IP and gateway before they shutdown the server which they did on my colo server, shouldn't pages show up directly even without a DNS update.

What I am seeing on some servers are just a default apache page. BTW I did not even receive those emails yesterday about the plane landing etc.


So I don't know what we are going to do. Maybe you will see a post from me in the offers forums

Shawn

So, all your efree people. I think the best is to get the contract you made with efreeservers switched over to and signed from Sago Networks! Ok, efree told you (us) that everything will be left as it was. BUT, efree doesn't exist anymore! Sago can deny you taking the server out of their facility after you think you have paid 20 month and the server is yours. We paid 12 already! Again, nobody but efreeservers guaranteed it and efree doesn't exist anymore! Get it straight. Force Sago to take the contract over on their name or cancel as soon as possible. If they think they won't have to honor any agreement we (you) also won't have to. I have been mailing them already asking to take over the contract on their name. If they don't I will cancel for shure!

Does anyone know why eFree was sold?

Really, where you get the information?

If they were sold, they shoud tell people instead. Why they trying to hide this?

Mike,

This is what is sent to us in the merger letter:

Florida-based Sago Networks, LLC and San Francisco-based E.Continents, Inc. are proud to announce E.Continents merger into the Sago Networks Family of Companies. Effective July 1, 2002, E.Continents will join Sagos network of data centers and hosting products. E.Continents customers will enjoy access to Sago's expanded product offering and fully deployed network.

We have been seeking ways to maximize our product offering and provide turn-key solutions sophisticated enough for our high-end users, says Jacques Pham, President & CEO of E.Continents. By joining the Sago Networks Family of Companies, we are able to dramatically expand our product offering and offer further value for our clients money.

38 hours

and counting

Originally posted by RackMy.com
I don't think we could even move all our servers from one side of the datacenter to the other in 5 hours :(


Even without knowing the first thing about your data center, I agree with you there. The only thing you can count on happening quickly in this business is disaster.

It looks to me that EFree/Sago took a calculated risk and were prepared to accept a bit of customer "shrinkage" having taken the rip-'em-and-ship-'em approach to the move. It's unfortunate to say the least.

I do wish everyone going through this turmoil all the best, however, and hope they pull through.

Originally posted by Dixiesys
38 hours

and counting

Are you able to telnet or ssh into your box. On my box I was able to go back through bash and see that they binded the 1st IP to the server and changed the gateway. They did not go in and edit the httpd.conf file at all which is what I thought they were going to do. I don't knwo how many people were using their DNS servers but we were so we have to wait now for the DNS to be changed at netsol where our domain is registered at.

IP Range: 198.77.33.180 -- 198.77.33.199

No ping, nothing.

I received a follow up call today from sago networks about the migration, while my server is fine I did get a couple questions answered.

If you were using EFS dns entries then they already have them in their DNS server so no need to submit anything to them with that.

Apparently you are responsibile for configuring your server with your IP's that were given, where I was led to believe that they would handle that.

Anyone else get contacted, I was near the end of the list said they had about 10 people to call. Person calling was Heather from an unknown number on caller id.

Shawn

So is everyone up now, is this saga over?

Server's up, saga is not over, I'm still moving users off of it as fast as I can. Got up around 6PM.

They lost my APC Masterswitch and have no news from their support team :angry:

UPDATE: They fixed this problem

Still no answer, asking them to take over the efree contract on their name :mad:

Now one of my server is down, I requested a hands reboot by email.

No answser from their support.
No answer from phone. (vocal message)

Our server is always unreachable. (one hour now)

They should be opening up about now. Did you try their office number?

Originally posted by Alareach
They should be opening up about now. Did you try their office number?

Opening up for what? They should be there 24/7/365 for reboots.
I also noticed a very bad support. It takes at least a day for them to reply. WTF? :angry: :angry: I just realize that their pipe to our server went dead right now. :angry:

Well, my servers was down (during one hour) because they installed my masterswitch. I think they moved my servers. I received any notification!

So, all problems are fixed now.

In fact, I called the emergency number and got a vocal message but after I called directly the sago office number and have somebody.

However I received a interesting message from Adam Dillaplain.

We apologize for the inconveniences you have experienced during this transition. We are working very hard to give you the best service possible now that you are here in Florida in our DataCenter. If you have any problems, concerns, questions or comments, please feel free to call me personally on my cell phone at 214-837-7065 24 hours a day

So, for the next problem, I will try to call him.

I'm sorry to say this, but I'm sooooo glad I jumped the eFreeServers ship couple of months ago... :) Cheap is good, but you always get what you pay for.

Hello,

With a Masterswitch, Efree was not very bad. Downtime was correct. One hour per month maximum.. And at each time, we received a discount...

I developped a software for monitoring and reboot the server
when it was down.

I worked with Rackspace, but here no masterswitch! network
is great but for a simple hands reboot you got 30 minuts of downtime.

For each Uprgrade, you have to pay a fortune.

My monthly cost with efree is $600, with rackspace it should
be $6000. So I'am happy!

At this time Sagonet have few problems with this migration, but their bandwidth and reliability seems good..