On my hosting site, I am a Dotster reseller. A new hosting customer of mine went through my site to request a domain transfer from his old registrar, opensrs, to the new one, Dotster.

He did this about 2 days ago, but has yet to receive a confirmation email from opensrs. Is this normal for opensrs? Does anyone have a toll free number that my customer can use? He prefers to just pick up the phone and make sure things are on course.

Thanks.
Vito

Here ya go.

Tucows Inc.
96 Mowat Avenue
Toronto, ON
Canada
M6K 3M1


Our Tucows Content Partner Support is available by phone, Monday to Friday 9-5 pm (EST).

Toll-Free Phone Number (North America):
1-800-371-6992

Our Tucows OpenSRS Support is available by phone, Monday to Friday 8-8 pm (EST).

Toll-Free Phone Number (North America):
1-800-371-6992

Toll-Free Phone Number (International):
+ 800-371-69922
or
1-416-535-0123

Fax Number:
1-416-531-5584

-Steven

Cool. Thank you Steven. :)

Check out http://resellers.tucows.com/contactus
they have e-mail addresses as well.

Is the admin email address correct in the domain record?

OpenSRS will also send your client to his reseller first - however the confirmation email goes out to the admin email contact nearly immediately when a transfer request is received.

-t

Yes, that's actually the first thing I checked. It looks like things are on the right track right now. Thanks all for all your help.

Vito