View Full Version : Outsourced Support for the Ensim CP
DavidC 07-03-2002, 02:28 PM Hello!
I'm going to outsource my customer support.
I was looking at bobcares.com but I discovered
that they don't support the Ensim control panel.
Do any of you people know of an affordable
"support company" that can handle Ensim users?
Thanks!
/David
brandonk 07-04-2002, 07:45 PM Via email I was told that Bobcares.com does support Ensim...
DavidC 07-05-2002, 02:01 PM Thanks for your reply Brandon.
To confirm this, does anyone use Bobcares with Ensim?
(I have emailed them, but they are pretty slow to respond...)
/David
mlovick 07-05-2002, 02:06 PM Somebody correct me if I am wrong (I am not being negative) but is that not a bit worrying - a "fast" tech support company being slow to respond to a sales enquiry. :confused:
edude 07-05-2002, 02:27 PM Definetly worrying mlovick, if its anything to go by their outsourced support desk :(
puggy106 07-05-2002, 02:34 PM Just thinking the same thing ...
FDrive 07-05-2002, 02:37 PM Think about it. This is a company that runs the tech support for countless web hosting companies. What should their top priority be -- their customers (your clients) -- or their response to sales inquiries? I would never judge a company by the speed of their answers to sales questions.
DavidC 07-05-2002, 03:41 PM I'm not worried about Bobcares being slow to respond to (my) clients. I've read many good comments about them here.
Back to topic: anyone using Bobcares with Ensim?
mlovick 07-05-2002, 05:16 PM Davidc - Sorry to change the topic m8 ;)
DavidC 07-05-2002, 08:16 PM Originally posted by mlovick
Davidc - Sorry to change the topic m8 ;)
No problem ;)
Originally posted by FDrive
Think about it. This is a company that runs the tech support for countless web hosting companies. What should their top priority be -- their customers (your clients) -- or their response to sales inquiries? I would never judge a company by the speed of their answers to sales questions.
The way a company replies to sales inquiries speaks volumes about how that company does business. Like it or not, it is what it is. If a company doesn't have someone available to provide speedy replies to sales inquiries, then they are either understaffed or just plain unresponsive - there really is no middle ground, and nothing short of a reasonably quick, informed reply will get them my business.
Making the sale is only the whole point of being in business in the first place, is it not?
-Bob
ho247 07-06-2002, 03:52 AM Making the sale is only the whole point of being in business in the first place, is it not?Yes, that's correct... but the way BobCares.com works, is not that way. They don't want to get hundreds of clients and having to support each company's support department... if they did that, then they would easily be over subscribed and their business plan wouldn't work, as they'll get too many support requests eachs econd that they wouldn't have enough staff to answer them. They restrict the number of clients that they take on, so that the existing clients continue to get a speedy service, quicky responses to all support requests made by the client's customers. When they can add more clients, they do... and they will slowly grow by hiring more employees.
Alan
dialuphost 07-06-2002, 05:58 AM Bobcares only employs one sales engineer (amar) however they have a large, responsive support team. They are slow to respond to enquiries, becuase of this.
We have used bobcares with ensim and they are great! They are a really fantastic support team!
DavidC 07-06-2002, 06:47 AM Good to hear Bobby! I just got a confirmation on this by email too.
successful 07-08-2002, 01:05 AM If I were you I would contact http://hostworks.ca/ .......they might support that control panel.
Alareach 07-16-2002, 05:32 AM Originally posted by successful
If I were you I would contact http://hostworks.ca/ .......they might support that control panel.
they never reply to emails @sales
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