We ran a website selling DVD. We were referred by one of 2checkout customer which selling exactly the same product as we are.

2 months later, when we have our sales started to come in. 2checkout terminate our account. Two things 2checkout took away from us :
1) The amount we paid to setup the account, which we only use for 2 months.
2) Our sales income which is about $260

I wrote an email to 2 of them one is Billy and the other one is Sebbe Jones. I asked him why he terminate our account and let the other go. He said "
I reviewed DVD9 and yes we have decided to allow them to
keep processing for the fact that they have been with us for over six months
and we have had no problems with them."

We never had problem with our customers before.

So guys becareful when you thought of signing up with 2checkout.

hmm thats not very much details...

Originally posted by whw
hmm thats not very much detail...
Yes... it's not. Though I've certainly criticized 'Sebbe,' in particular, in these forums before, he's obviously not an inherently unfair or irrational person. Somehow this situation sounds like a piece is missing. Accusing 2checkout of flat-out stealing is pretty serious. From my knowledge of those folks, that's just not their style. What are the details of what actually happened? Please give us more to go on, and the people at 2checkout more to comment on when and if they post here in response. That, it seems to me, is the only fair thing to do now that you've waved the "stealing" flag in the air for all to see.

Are these legal DVDs?

Hmm I just feel like there's 2 sides to this story and we're hearing about half of 1 of them.

From my dealings with 2checkout they're about as trustworthy as they'd need to be to do what they do, I certainly worry less about my cash at 2CO than my money at Paypal.

Why didn't you just ask them to give you your 260?

No doubt, something is missing.

I'm with Dixiesys, I personally worry more about my money in PayPal than I do 2CO.

This might get interesting.

jpki - tell us more, my friend tell us more....

I would also be interested if those DVDs were legal...

I guess your site sells DVDs like www.dvd9.com huh? Looking over their site they sell DVDs with no boxes at less than half the regular price ... if I was a vendor and had a client who did that I'd be suspicous too. But what the hell do I know, Im just a consumer who likes cheap goods too ;)

Been with 2checkout for quite a while now and never had a problem.

Myros

Our DVDs do-es- not come in a keepcase but in a transparent file folders (see photo below) with high-quality printed slip covers. These folders fits most Ring Binders (not included). Note that the cover scans as displayed on our website may not be the same as the actual printed covers slips.
I've noted one, but you have some very poor grammar there padre.

:confused:

As some people know I use 2checkout.com exclusively. I find that there services and thier fraud protection perfect, and if I have one of those funny feelings about a sign up, I have sent a warning to them to double check the entry and requested a confirmation back. Never yet have I had a claim against me that they or I did not catch. As a resources to my team I value them highly.

point 2

Some people also know that I'm involved in the entertainment business. I deal with both music and movie productions and distribution. I find it highly unlikely that any DVD will come without keepcase. Keepcases add to the product value and they help provide more sales ( your pal has it in his shelf, you would like it also). Keepcases can account for the extra 30% residual sales that happen. Keepcases only add a very small cost to the overall production cost and increase the cost of shipping by 7 - 8%.

For a good reason 2checkout.com has stopped thier transactions with this firm, What ever the reason I believe it because of there high code of business ethics.

Mike

I wonder what you did to get your account terminated....

I wonder what you did to get your account terminated....
I'd be interested in finding out too, never heard of a company licensed to place DVD movies onto dual-sided DVDs and then redistribute them sans case.

Seems fishy, though if it's legal you should talk to Alan, Tom, or Kristin from 2Checkout, they're very dedicated to supporting their clients.

Sincerely,

-Matt

Why would a company like 2checkout would want to steal $260? and destroy their reputation in the merchant industry, i don't think so.. maybe you violated some terms you didn't notice in their TOS.

Originally posted by Hostexp
Why would a company like 2checkout would want to steal $260? and destroy their reputation in the merchant industry, i don't think so.. maybe you violated some terms you didn't notice in their TOS. Very true.

We've yet to hear from this guy. Anyone try emailing him to help him resolve this situation? Or did he leave the country.

We are selling region 3 and region 1 DVD. Our DVD are legit, not any multiregion dvd.

So if you blame me selling a non legit DVD, why is DVD9.com still operating and our account are terminated ? Well according to 2checkout representative - Sebbe. He said "dvd9 with them more than six months" so meaning to say I must be with them for more than 6 months to sell that ? Gosh we are selling the same thing as they are, and DVD9 refer us to 2checkout.

However, that is not the case, we are selling a legit region 3 which carries FINAS certification. National Film Development Corporation Malaysia (FINAS).

I wrote an email to them asking them to release my $260 bucks to me, it has been like 3 weeks, and no news from them. Sebbe said he will not keep the money, well do they need more than 3 weeks to release my money ?!

To ad to the point, we gave free shipping , thefore we removed the hardcase, customer can request for the hardcase at no costs.


Yeah, why would a company like 2checkout wants to steal $260 from us. But in actual fact they did. Maybe they thought we are thousands miles away from them and we cant do **** about it.

We need to hear the whole story first. Sorry if it seems like we're a bunch of skeptics, but your story is missing some type of relevance. Perhaps we should request a 2checkout employee to investigate your situation and see if this can be resolved.

Not sending your money yet isn't exactly stealing your money.

Originally posted by jpkl
We are selling region 3 and region 1 DVD. Our DVD are legit, not any multiregion dvd.

So if you blame me selling a non legit DVD, why is DVD9.com still operating and our account are terminated ? Well according to 2checkout representative - Sebbe. He said "dvd9 with them more than six months" so meaning to say I must be with them for more than 6 months to sell that ? Gosh we are selling the same thing as they are, and DVD9 refer us to 2checkout.

However, that is not the case, we are selling a legit region 3 which carries FINAS certification. National Film Development Corporation Malaysia (FINAS).

I wrote an email to them asking them to release my $260 bucks to me, it has been like 3 weeks, and no news from them. Sebbe said he will not keep the money, well do they need more than 3 weeks to release my money ?!

To ad to the point, we gave free shipping , thefore we removed the hardcase, customer can request for the hardcase at no costs.


Yeah, why would a company like 2checkout wants to steal $260 from us. But in actual fact they did. Maybe they thought we are thousands miles away from them and we cant do **** about it.

A few points, since this issue was sent to me yesterday.

1. The $260.00 is still in your account. We will not pay it out until we can confirm that all your clients have received the goods we are going to pay you for. Bear in mind that credit card companies will allow chargebacks up to 6 months after the date of purchase.

2. As we did with Adult Content sites, any site that is shut down due to a change of policy will receive their set up fee.

and more to the point:

3. At 5:51 pm edt last evening, I sent an email, with the following excerpt, to Sebbe & Kristin after reviewing your eBay history:
"This is a clean enough history for us to consider keeping this account in my opinion."

4. Once a decision has been reached, you will be informed.

You asked to be allowed to continue selling, it is unfortunate you weren't willing to wait on a decision (which is still pending).

Tom, great to see you 2checkout guys post on the forum and clarify the issue, hopefully both parties will be content with the outcome :D

[self-deleted after seeing Tom's posting]

Not to defend them or anything, but it seems to me that 2Checkout is simply making sure that this merchant is actually sending out the goods before sending a check. Otherwise anybody could sign up with 2Checkout, sell lots of computer software at very low prices, and then run with the money... Leaving 2Checkout open to chargebacks.

Originally posted by avara
Not to defend them or anything, but it seems to me that 2Checkout is simply making sure that this merchant is actually sending out the goods before sending a check. Otherwise anybody could sign up with 2Checkout, sell lots of computer software at very low prices, and then run with the money... Leaving 2Checkout open to chargebacks.

Not only does this hurt 2Checkout, but if they get a bad name them no one will want to purchase anything 2Checkout sells, and this hurts everyone.

Good job 2Checkout.

You are absolutely right! Protecting themselves from chargebacks really does hurt them...wait a minute...:rolleyes:

Thanks TomD, we are looking forward to hear a good news from you.




Billy's email account got problem ? :


The original message was received at Wed, 3 Jul 2002 19:13:07 +0800 (MYT) from 61.6.132.229

----- The following addresses had permanent fatal errors ----- <billy@2checkout.com>
(reason: 550 Relaying Denied. Not A Local Domain: 2checkout.com. If you are a customer, download messages via POP, and try again.)

----- Transcript of session follows -----
... while talking to mail.2checkout.com.:
>>> RCPT To:<billy@2checkout.com>
<<< 550 Relaying Denied. Not A Local Domain: 2checkout.com. If you are a customer, download messages via POP, and try again. 550 5.1.1 <billy@2checkout.com>... User unknown 451 4.4.1 reply: read error from mail.2checkout.com.

Yes, I'm glad we heard the 2nd side. I'm very proud of that, because no offense, but a TON of Fraud comes from Malaysia, and I believe they are doing the right thing. Good job. :) Oh, and I assume 2CO is in the USA, so Happy 4th! :) ME 2!

-Kyle

HORRAY FOR 2CheckOut! Let's end this thread now! :)

Originally posted by jpkl
Thanks TomD, we are looking forward to hear a good news from you.




Billy's email account got problem ? :


The original message was received at Wed, 3 Jul 2002 19:13:07 +0800 (MYT) from 61.6.132.229

----- The following addresses had permanent fatal errors ----- <billy@2checkout.com>
(reason: 550 Relaying Denied. Not A Local Domain: 2checkout.com. If you are a customer, download messages via POP, and try again.)

----- Transcript of session follows -----
... while talking to mail.2checkout.com.:
>>> RCPT To:<billy@2checkout.com>
<<< 550 Relaying Denied. Not A Local Domain: 2checkout.com. If you are a customer, download messages via POP, and try again. 550 5.1.1 <billy@2checkout.com>... User unknown 451 4.4.1 reply: read error from mail.2checkout.com.

I just sent billy a bunch of test emails from different servers/ connections and nothing bounced.

I want to blame Interland, but I'll refrain.