Is there some good way of contacting FDCServers?

I've sent in numerous emails, tried getting them on ICQ (never on).

Since they wish to ignore me for a WEEK now, here is what i've come to known:

Ask some presales questions and work out a deal, everything went smoothly and very responsive.


Get my server, with some delays (said they were waiting on local supplier for hardware) - Ok, fine with that.

They finally set the server up, the configuration isn't what we had agreed upon! (Everything was just about half)

So they change it, now the hard drive keeps spitting out errors.

They finally get a working server up, after I had requested a refund because it was getting borderline ridiculous. So, whatever, the server is up (now with Slackware upon my request, since they seemed to have a problem with FreeBSD (original OS)).

Everything is working great, getting decent speeds (up to 20mbit). I had about a 10 day uptime, no problems.

The recent OpenSSH vuln hit bugtraq, so i'm going to upgrade.
I got a premade package from a big slackware site to install - it messed up and locked me out.

So i sent an email in to their support address a week ago, with specific commands to enter - anyone who can type could follow the instructions.

After a few days without any luck, i just tell them to turn telnet on (a VERY easy task, I included instructions too)

No response, nothing, nada.

I know, I know, you get what you pay for.
This is a shining example.


I hear people recommended FDC Servers saying they are always available for support, etc... Well, I am a customer of FDC and i think those people are trolls. I do not recieve any responsive support, etc.

They were happy to take my money though.

I suggest mailing to petr@kingcomp.net

I nearly always go straight to his personal email as it gets things done faster. And I hope in your case it will get things done way faster.

I emailed him a handfull of times since then.
Always support@kingcomp.net CC'd to petr.

Thats what i do
i cc petr also.
There are times when they r not really avialable
Just sent them reminders.... and they should be able to get back in touch with u
Its more like KEEP EMAILING them until they reply.

I was trying to have my account cancelled at FDC for about a month now. Emailing Petr directly, the sales and support at kingcomp account and also leaving ICQ notice but still nothing.

I signed up for their 1gb remote storage space just to check out their service but it only seems to work for the first few days. Basically downtime after that. After the first week, it was like 98% downtime or it feels like it. The 2% were extremely slow. 40mins to download 1mb file.

Terrible service. I guess Petr may be pretty selective on who he wants to reply. Not sure why people keep saying that they are good with support.

What was the problems you had with the FreeBSD install?

nlist fail when running top/swapspace problems?

Originally posted by frnht451
What was the problems you had with the FreeBSD install?

nlist fail when running top/swapspace problems?

It seemed specific to one partition, /usr

Anything trying to be installed for ports just hung, the drive was bad.

I think it was around 1.5 weeks to get a working server, maybe a little more... i'd have to check my email records.

It's too bad that I paid for 6 months in advance too.
Shame on me, I know better than that and took a risk.

Originally posted by clockwork
I think it was around 1.5 weeks to get a working server, maybe a little more... i'd have to check my email records.

It's too bad that I paid for 6 months in advance too.
Shame on me, I know better than that and took a risk.

if services weren't delivered then you can always talk to your credit card company.

Originally posted by dhabets


if services weren't delivered then you can always talk to your credit card company.

Emailed them again and no response...

I might have to go that route, sadly.

I was patient for a week, sent them several emails... now it comes to this.


Like I said, I took a risk.

Oh, btw.

It's been 2 weeks now! :D

Mail Petr a few times... I'm still trying to resolve a problem as well... sometimes he responds within 10 minutes.... then other times it takes *much* longer. I'm still patient.... but it's running out as well!

Try this, evening of 4th of July and I got IP's allocated to me in 10 minutes flat :)

Petr really should get a life, gotta love him though ;)

Originally posted by Tazzman
Try this, evening of 4th of July and I got IP's allocated to me in 10 minutes flat :)

Petr really should get a life, gotta love him though ;)

What the hell?

I guess he answers your requests, but not mine.

I've had them do 1 support thing (other than getting a working server).

This only the second thing!

Argh!

I guess it depends on the nature of the problem.... I mean it's not that hard to assign IPs :)

Originally posted by dhabets
I guess it depends on the nature of the problem.... I mean it's not that hard to assign IPs :)

Not to hard to turn telnet on either.

I even included instructions.


Edit /etc/inetd.conf, remove the comment (#) from the telnet line, killall -HUP inetd

Wow.. hard work ;)

I'd rather them reinstall ssh, but it seems to be a problem and i'd rather deal with changing my passwords after doing it myself than waiting weeks for them to do it...

Originally posted by clockwork


Wow.. hard work ;)


;) yeah.... I'm still waiting to get decent speeds from the server...

Originally posted by dhabets


;) yeah.... I'm still waiting to get decent speeds from the server...

Interesting...

I was able to push a good 20mbit/s out of my server (was running a software mirror during a big release).

Guess we're on opposite ends of the spectrum.

I'll trade you my speed for a day for your support, deal?

It's not hard to assign IP's when I cancelled my servers - which left them with a spare /24 ;)

I cancelled my servers since they cannot get reverse DNS working, become majorly unresponsive to support requests - and generally loosing the plot

oh oh! and only being able to sent out at < 8kb/s after 3 or so NIC changes and changing switches twice *laugh*

I only ever did recommend them for use as backup servers - if you use fdc for production servers - you are playing with fire ;)

Cheers

Originally posted by hosticle
It's not hard to assign IP's when I cancelled my servers - which left them with a spare /24 ;)

I cancelled my servers since they cannot get reverse DNS working, become majorly unresponsive to support requests - and generally loosing the plot

oh oh! and only being able to sent out at < 8kb/s after 3 or so NIC changes and changing switches twice *laugh*

I only ever did recommend them for use as backup servers - if you use fdc for production servers - you are playing with fire ;)

Cheers

Ha! They got reverse dns working for me without a hitch...
If we all put our servers together as one, we'll have a single working source!

Let's unite.


Ok, it's hard to see the humour in this situation.

Originally posted by clockwork


Interesting...

I was able to push a good 20mbit/s out of my server (was running a software mirror during a big release).

Guess we're on opposite ends of the spectrum.

I'll trade you my speed for a day for your support, deal?

Well, Petr has started to ignore me I think... let's send him an email again!

You can easily push 500K stuff INTO FDC servers less than 2 second. but to get that 500K stuff out ? It took around 66 + secs.

I strongly suggest you ONLY use FDC for backup or data storage servers (which is great coz they have excellent upload speeds)

Other than that....good luck.

wouldn't recomend them to a flea.

I remember Kingcomp (fdc) saying awhile ago that they never put more then 3 servers to every 10mbps port (i guess they had like a cisco switch, then a bunch of hubs to it to save $$$). Thats 30 servers for every 100mbps..... I wonder how many servers per 100mbps links they have now :eek:, because surely it must be more then 3 if it's as bad as you people say it is.

Originally posted by k6cheung
You can easily push 500K stuff INTO FDC servers less than 2 second. but to get that 500K stuff out ? It took around 66 + secs.

I strongly suggest you ONLY use FDC for backup or data storage servers (which is great coz they have excellent upload speeds)

Other than that....good luck.

exactly my problem!!! But I'm not interested in high upload... I want to get fast download!?!

still no reply from petr...

I always got really poor upload, and ok download

I had a nice little talk with Petr yesterday over email. They are well aware of the speed issues and seem to be trying to resolve these. They're pulling in some more Cogent lines very soon (within the next week I think), so that might have some effect.

I must admit that lately the speed of my server to the internet has decreased to what it used to be (though I do sometimes still get a decent speed, it sometimes comes down to 20 kb/s, downloading rpm's etc. into the server is always blazing fast). I'll just rest with the fact that they are aware of the problems and do want to resolve them. I'll gladly still place my faith in Petr and his staff and hope they get these issues resolved sooner rather than later. Where else can I get a server where I can have 2 OS restores within a 1 month period by my own request and not pay a dime for them (one to upgrade to redhat 7.2 and now another to get rid of Ensim and have CPanel installed).

Originally posted by hosticle
I always got really poor upload, and ok download

Hey, I can push 6MB/s in.... just out doesn't work that great.... ( <<< 256KB/s)...

Wanna trade?

Originally posted by Tazzman
Where else can I get a server where I can hope 2 OS restores within a 1 month period by my own request and not pay a dime for them (one to upgrade to redhat 7.2 and now another to get rid of Ensim and have CPanel installed).

I agree with you on that part... FDCServers is great that way... but I really wish the communication would be a bit better.... well, a whole lot better! :)

Too late now - cancelled my servers - too much headpain dealing with them - i might go somewhere professional for a change :D

Well, I personally never had any problems with communications. Granted their reaction times are sometimes slower than most, but I've still always found them to be well within reason. Guess I'm just lucky :)

Hey guys, how about we gather into a group and if kingcomp doesn't change the situation within these few days, we will leave as a group. (If we can gather around 30+ servers together, they can't just ignore us!)

I am sure we can get some sort of group discount if all of us moving to another host. I realized the price of dedicated server come down quite a bit and it's not hard to find a place < $100 for a decent dedicated server!

Interested ? PM me

The thing is, as you say dedicated servers have come down in price massivly. For an extra $30 you can get a server with a 100% SLA on network uptime and similar bandwidth cpacity.

More importantly you can get support instantly, rather than two or three days later. :mad:

And with the host i'm with they give a apc master switch, which means if the server goes critical, you can hard boot it, which will save most problems.

Could you tell me who is your provider ?

Thank you

Plenty of providers will give you APC masterswitches, some will bill you an extra for it, some wont, but either way, it's worth the $$$ if you ask me :).

Petr did at one time state they would be offering APC switches, still haven't heared any more about it.

Feel free to leave as a group, I won't be one of them. Petr has given me very decent treatment in the past and present. More than I would ever expect for the amount I'm paying (seeing as I was an early customer I'm only paying $79 a month for one of the 100 MBIT servers). There are problems, but I have every confidence at this time that these will be adressed. Ask me again in 3 months, I may have changed my opinion by then, but for now I'll stick with kingcomp.

Maybe if enough people leave the network speed will improve and everybodies problems will be over :D

I still getting 8Kbytes/sec download time from my server, quite unhappy about it.

the weird part is , I am getting like 20ms ping time from the server, even though I can only download 8Kbytes/sec. From my limited knowledge on TCP, that suggested :

a, they put a lot of server behind one router.
b, their router is very congested and lot's of packet drops.
c, it's just my box.

Any ideas ?

I doubt it's just your box. Too many people complaining about it. Also I do have the slow speeds, but not constanly. Download speeds from my server go up and down like a jojo, varying from decent to about 20 kb/s... I heared that this isn't an issue on the 5MBIT deal and on the dedicated 10 MBIT deal. With those deals they put pess servers on one port (I would think 20 on a 100 MBIT port on the 5MBIT deal and 10 on the 10 MBIT deal). This all goes to suggest that it does have to do with the amount of servers behind certain routers.

Can I ask all SLOW FDCserver users, are you guys on the "OLD SPECIAL" deal boxes ? or the $99 dollar boxes ?

Petr is saying the reason is due to the old boxes (I am on a $79 plan) and he is offering to upgrade to $99 boxes and should fix the problem

i got a 99$ Box and my server is very slow too so i´m very unhappy :bawling:

Those 'old' boxes are on the same network as the new ones...

Originally posted by C3PO
i got a 99$ Box and my server is very slow too so i´m very unhappy :bawling:

oh are you???? and could you tell us IP # of your server ??

Originally posted by k6cheung
Can I ask all SLOW FDCserver users, are you guys on the "OLD SPECIAL" deal boxes ? or the $99 dollar boxes ?

Petr is saying the reason is due to the old boxes (I am on a $79 plan) and he is offering to upgrade to $99 boxes and should fix the problem

I'm on an old box and Petr replied offering the same. For now I've decided to just get a refund, but I appreciated Petr's honesty and I will consider doing business again.