can you guys believe this?
PAYPAL RESTRICT MY ACCOUNT BECAUSE I HAVE TWO PAYPAL ACCOUNTS. IS THERE A RULE THAT STATES THAT ONE CAN ONLY HAVE ONE PAYPAL ACCOUNT? I DID NOT EVEN USE THE SAME CREDIT CARD NUMBER ON BOTH ACCOUNTS!!!!!
THE REASON I SET UP 2 ACCOUNTS IS BECAUSE I WANT TO TEST OUT THEIR IPN SYSTEM AND NOW THIS!!! THIS IS TOO MUCH...

ANYONE WITH PREV EXPERIENCES? WHAT DID YOU DO?
HOW LONG DID IT TAKE TO UNRESTRICT YOUR ACCOUNT?

Dude, take turn the caps lock off and check out PayPalSucks (http://www.paypalsucks.com/)

well lets all check this one out....

http://www.paypalsucks.com/forums/showthread.php?fid=6&tid=591&old_block=0

ummm, yes it says you can only have 1 pay pal account .

http://www.paypal.com/cgi-bin/webscr?cmd=p/gen/terms-outside

II. User Responsibilities

No Multiple Accounts. Should you register for more than one Personal Account, PayPal reserves the right to terminate all of your accounts and will restrict you from the system going forward. Users may register and hold one Personal Account and either one Premier or one Business Account.


I also noticed something intresting

As of January 1, 2002, you must be at least 18 years of age to register for an account and use the Service. Additionally, if your credit report reflects an unacceptable level of risk, you will not be eligible to use the service.

You can have one business account and one personal account with Paypal. No more. It's in their terms. If you didn't read the terms when you signed up the first time, surely you did when you signed up the second?

oh man! why didn't they state it clearly on the front page of signing up that 'each user can only have one account'?

now what? they are asking me to fax them some documents such as my id etc.
i'm fine with that, i can fax them... but they never give me the fax number!!! i can't find their fax number on their website...

anyone knows how long it'll take to unrestrict my account after faxing those documents?

probably atleast a few days

ok guys, now i have a big dilemma

i have about $1100 in my paypal account. I need those money to fulfil my orders. because of this, i can't get those money transferred to those accounts and hence, i can't fulfil my orders.
I am afraid the buyers will lodge complaints with paypal and my account will be FREEZED!

what should i do?
i want to refund those money back to the buyers but i can't.

what do you guys suggest? is it possible for the buyers to get back the money (without issuing a chargeback as that would freeze my account)?

IMHO, there's only one person at Paypal who can accomplish anything correctly, Damon, damon@paypal.com.


And BTW, I've had 3 major incidents with Paypal myself.
1. Bought a used notebook computer, Paypal debited my credit card twice for it. Damon helped to fix it.
2. Bought an item on Ebay using Paypal, the seller turned out to be a fraudster. Paypal didn't help, but it was only ten bucks so I wrote it off.
3. Paypal made unauthorized withdrawal from my bank account. Took everything short of hiring a lawyer and going to court to fix this one.

Please feel free to contact me. I will see if I can help get this resolved for you.

Many thanks for your patience.

LOL, Damon, I didn't know you read this forum too. :)

According to this article (http://www.business2.com/articles/mag/0,,41514,FF.html?ref=ss_EBAY_YHOO_61514) though, it shouldn't surprise me.

Are you using some kind of bot to search all these forums? It'd be a lot of work to do it manually. More companies should seriously look into having their very own 'Damon'.

If I were to funnel out money from my PayPal account to my bank account every week or so would I be fairly safe in case my account got frozen? Would I just be at risk of never recovering the money from the current week or is it a high possibility that they'd touch the money i transfered out previously? It seems that PayPal's merchant account is the cheapest out there, being no application nor monthly fee, and even though there's a bunch of horror stories out there, there's also a bunch of customers who've never had a problem ever.

Originally posted by mushrew
If I were to funnel out money from my PayPal account to my bank account every week or so would I be fairly safe in case my account got frozen? Would I just be at risk of never recovering the money ......

I do not believe there is any grand conspiracy at Paypal to snatch people's money. The thing with freezing accounts is that they suspect fraud, and freeze the account, then you have to prove to them you're not a fraudster. So, assuming you're not a fraudster and can prove it, it's just a matter of getting them to unfreeze the account. I believe they are improving the speed at which they resolve these matters, but it can greatly inconvenience a business that has a large amount of funds in their account and/or relies on it as a sole means of doing business.

My main concern is that if in fact there are complaints (legit or not), do they have the ability to withdraw money from your bank account if you transfered the money over there in the first place?

Originally posted by petertdavis
LOL, Damon, I didn't know you read this forum too. :)

According to this article (http://www.business2.com/articles/mag/0,,41514,FF.html?ref=ss_EBAY_YHOO_61514) though, it shouldn't surprise me.

Are you using some kind of bot to search all these forums? It'd be a lot of work to do it manually. More companies should seriously look into having their very own 'Damon'.

LOL! That's a great article!

Originally posted by lobaloba9
[B]can you guys believe this?
IS THERE A RULE THAT STATES THAT ONE CAN ONLY HAVE ONE PAYPAL ACCOUNT?

Well you can have 2 accounts but one has to be business one personal, they ahve to use 2 different bank accounts and 2 different cards.

Originally posted by lobaloba9
i have about $1100 in my paypal account.

It's stupid to keep that much $$ in there.

Originally posted by mhalbrook


It's stupid to keep that much $$ in there.


Actually, it would be a pretty smart place to keep your money if you were from Argentina, for example. Or, if you were a 14 year old child-host who couldn't open a real bank account because mommy and daddy won't let you. Or, if you use Paypal as a means of bill-paying. There's numerous uses for keeping money in Paypal, and for most real businesses a thousand dollars isn't substantial money.

ok, i have emailed damon about my case. hopefully he will help unrestrict my account soon.

anyway, i didn't want to leave so much money in my account. I have transferred about $600 to my bank account but it was reversed. so the money went back to my paypal account before it the transfer was completed.

anyway, i have 1 premier account and 1 personal account. (is this against the rules?)

i never transfer any money with the personal account cos' i meant to use it to debug my IPN script.

ok guys, i shall keep my fingers cross. just hope it will be unrestricted soon.

Anyone knows the fax number of paypal? They told me to fax them the documents but they never gave me the number.

Originally posted by whw
probably atleast a few days

have you had such an experience before?

Originally posted by petertdavis
You can have one business account and one personal account with Paypal. No more. It's in their terms. If you didn't read the terms when you signed up the first time, surely you did when you signed up the second?

i have one premier account (with credit card on file) and one personal account (w/o credit card on file)

is this against the user agreement?

Originally posted by lobaloba9


i have one premier account (with credit card on file) and one personal account (w/o credit card on file)

is this against the user agreement?


You should probably verify that directly with Damon.

paypal sucks lol, how sad :eek:

according to the user agreement,

II. User Responsibilities

No Multiple Accounts. Should you register for more than one Personal Account, PayPal reserves the right to terminate all of your accounts and will restrict you from the system going forward. Users may register and hold one Personal Account and either one Premier or one Business Account.

Note the last sentence, I should be allowed to hold one personal account and one premier account. that was why i was confused why my account was restricted. the most confusing part was that they told me the reason they restrict my account was because my credit card information is associated with another account and they told me to explain the relationship.

BUT my credit card information is only associated with my premier account! my personal account has no credit card on file... so in truth, my account should never have been restricted as i never violated any regulation.

Yes, Paypal often trips over themselves. They're not known in the industry for good customer service. Do try appealing directly to Damon. He may not be able to resolve your problem himself, but it's likely that he would forward your appeal to someone who can solve it. Let us know how it goes, and good luck!

i'm so frustrated, don't even know why I SHOULD even fax them the documents. I mean, my account should never have been restricted in the first place.

I don't want to fax them the documents as i have to wait longer for them to review the documents before making a decision.

According to users with previous experiences, that took weeks and sometimes months.

Originally posted by petertdavis
Yes, Paypal often trips over themselves. They're not known in the industry for good customer service. Do try appealing directly to Damon. He may not be able to resolve your problem himself, but it's likely that he would forward your appeal to someone who can solve it. Let us know how it goes, and good luck!

yeah, waiting for his reply now...

Originally posted by lobaloba9
i'm so frustrated, don't even know why I SHOULD even fax them the documents. I mean, my account should never have been restricted in the first place.

I don't want to fax them the documents as i have to wait longer for them to review the documents before making a decision.

According to users with previous experiences, that took weeks and sometimes months.

Unfortunately, there's not a really faster way to do it. You could take it to court, but that would be even slower. The best rule of thumb is to not keep funds in Paypal unless you can do without them for X weeks. Also, Paypal is more open to fraud than real banks are. Keep your operating account one step removed from Paypal. Then, if they're going to do their monkey business with your accounts, they won't have access to your operating funds. Doesn't help you now, but may in the future.

my bank accounts on file are savings accounts. they can't transfer funds from there right?

ok. here is the problem. the funds currently held in paypal accounts are my customers', not mine. i don't want my customers to accuse me of being fraudulent. i have emailed my affected customers regarding this matter and hope that they will understand that i am an innocent party here (most likely they won't but it's not their fault in the first place)

sigh.... because of this, i will have a bad reputation... dangit!

Originally posted by lobaloba9
my bank accounts on file are savings accounts. they can't transfer funds from there right?


LOL, don't count on that.


ok. here is the problem. the funds currently held in paypal accounts are my customers', not mine. i don't want my customers to accuse me of being fraudulent.

That is a possibility. I'd suggest that you go ahead and provide whatever product or service that they paid for on the assumption that Paypal will release your funds. If you do not, you might find that your customers may file fraud complaints against you with Paypal, and then Paypal will be less likely to release your account. BUT, I'm not a spokesman for Paypal, you might want to discusss this with them.

the problem is that i have a feeling that paypal will not release the funds to me until maybe next year.

If you do not, you might find that your customers may file fraud complaints against you with Paypal, and then Paypal will be less likely to release your account. BUT, I'm not a spokesman for Paypal, you might want to discusss this with them. [/B]


2 just did.

Originally posted by lobaloba9
the problem is that i have a feeling that paypal will not release the funds to me until maybe next year.


This is possible. Not probable, but possible.

i feel damn framed and screwed.

Originally posted by lobaloba9
i feel damn framed and screwed.


Try not to take it personally. I doubt Paypal is singling you out, just triggered some kind of alert which auto-freezes accounts. I understand that it happens to many of their customers. I'm sure that if you're on the up and up that you'll eventually work it out with them.

Yes, I read this one as well:)

It is all manual, so it can be very time-consuming:)

Originally posted by lobaloba9
i feel damn framed and screwed.


I recently went through something similar. My account was not
restricted, but a client of mine's was and this resulted in a lot of
unnessesary problems for everyone involved.

Two weeks later the account was reactivated and they were able
to pay for the services.

The moral of the story: If you do what your told by paypal your
chances of being reactivated are much higher. I would also call
them daily and find out whats going on.

Dan

Ok, damon. I've faxed the required documents to you guys, not once but twice to make sure. So can you guys quickly lift the restriction off my account please? my customers have already threatened to lodge complaints against me. (they are not a very understanding lot but who can blame them?)

+1

Originally posted by Shyne
+1

??

i hate paypal !!!!!!!!!!!!!! it just wont let me sign up for some reason

not that i wanna now after reading all the things @ paypalsucks

sigh.... still waiting for a reply from paypal....

damon, i've faxed the documents to you guys.
why did you say you have not received the documents yet?

ok guys, have a question...

i have a customer who i suspect is fraudulent.

i emailed everyone who's affected by the account restriction that their shipping will be delayed. I asked them if they wanted a refund or if they don't mind waiting.

everyone replied to me except this one guy.

I've emailed him 3 times and he never reply me once.

do you think he is a fraud?

what would happen if i accept his business?

if the real cc user initiate a chargeback, will i be affected, assuming that i refuse to do that guy's business and refund his payment?

No reply to your email doesn't mean fraud. Could be he never saw your message, is on vacation, or a million other things. Of course, it could be fraud and it's possible you will get a charge back. Could happen.
Peter

well... i'll give him the benefit of the doubt.

what will happen if a charge back is issued?

will my account be freezed?