Hello, it is an usual practice here on my area that designers and hosters get the customers domain names registered on his own name. (even I used the same before get my own domain reseller account).

Currently I have two customers willing to change host and I got the problem that they actually don't have access to their domain administration.

They have asked me advice and I have tried to contact the people that registered their domain names without results.

There are 2 customers on the same situation

Customer number 1 (century-media net), is listed as registrant and administrative contact but the email is from their actual hoster. Domain actually is registered with an Enom reseller netcfm.com, I have requested them to change the administrative email contact but they answer this is only possible for actual administrative contact.

Customer number 2, (travelstc com) is listed as registrant but administrative contact and email is from their actual hoster. Domain is registered with Godaddy.

What can we do to get this data updated correctly, it is necesary to claim a dispute for the domain name? how they should start such dispute? How much it would take and cost? Is there any other option for them? Have you ran in similar situations?

Not sure what the registrar's policy is, but if they have a listed address they might be able to do paperwork or something to get it changed since they are listed. I would try contacting the registrars and explaining the situation to them and seeing if they can do anything with just address (and phone?) to confirm identity and make changes.

That's the way to go. Talk to eNom and GoDaddy, explain the situation, ask them to push the domain to an account your customer controls at each registrar. They will probably ask them to prove their identity and prove they paid for the domains. A screenshot of the domains in your client's account would also be helpful, as would a screenshot of the historical whois showing your clients as the registrant. This you can do at www.domaintools.com for a sum of $15/month. Registrars are reluctant to get into domain disputes, so be prepared for them to try fob you off initially. You'll probably need to get beyond 1st level support for this. eNom have a Transfer Manager, and GoDaddy have a Transfer Concierge. They might not have full jurisdiction since these would technically be pushes and not transfers.

I got the issue no. 2 solved, I suggested the customer to send a polite request to the previous hoster, asking him again to correct administration details and avoid the bother to answer a dispute for the domain and the consequences of such situation (I really ignore what would be the sequels).

It worked!, the hoster changed the administrative contact to the owner email account and finally hope we can do the transfer.

I'll try the same with the issue no.1 because there is no answer from netcfm.com to our emails.

You'll still need to unlock the domain and get the Auth (EPP) Codes.

I got this surprise yesterday... and still don't know what can I do

we got the transfer secret, unlock the domain travelstc . com and started the transfer but Godaddy deny the transfer? reason change in registrant info. Seems all my effort to get this domain transfer finally is lost.

on the other domain netcfm.com is not answering my emails, also I noticed this company is hosting the website century-media . net, but there is no point of contact with them to finally recover the domain. Any ideas are welcome :(

I have found this are the nine reasons ICANN has specified for which a transfer request may be denied by losing registrars?

* Domain name was already locked
* Registered for less than 60 days
* Transferred to new registrar within the last 60 days
* Express objection from the administrative contact or registrant within the 5-day time frame
* Non-payment for a previous term
* Reasonable dispute over the identity of administrative contact or registrant
* Court Order
* UDRP action
* Evidence of fraud

It is possible for godaddy deny the transfer for any different reason as changes in administrative contact details?

Have you tried to speak to the registrars directly and explain the situation? I really feel that registrars do accpet this kind of genuine request.

However, paper work will be expected to be done to prove the identity. And if the ownership is proved, you will surely be able to gain the access of the admin panel of both of the domain names

I got this surprise yesterday... and still don't know what can I do

we got the transfer secret, unlock the domain travelstc . com and started the transfer but Godaddy deny the transfer? reason change in registrant info. Seems all my effort to get this domain transfer finally is lost.

on the other domain netcfm.com is not answering my emails, also I noticed this company is hosting the website century-media . net, but there is no point of contact with them to finally recover the domain. Any ideas are welcome :(

If the old registered owner would have transfered the domain to GoDaddy
befor changing the owner info he could have pushed it to your account at
GD the same day.

What you need to do now is sign up for a free account at the Registrar it's
at and have the old owner who still controls the domain to push it to you.
Once that's done you'll have complete control over it.

What name it's in has no bearing as to who owns it as whomever
has access to the control panel can change it as much as he wants.

Best bet is get an account in both Registrars where they're at and have
them pushed to you.
:cool:

Yep. GoDaddy have a 60 day hold on any domain in their system which has had any change, however minor, to any of the Registrant Contact Info. This is in addition to all the other ICANN policies related to transfer denials. No other registrar does this. Solution? Wait 60 days after the last registrant change and transfer away. GD tell you in their denial email when it will be available for transfer.

Yep. GoDaddy have a 60 day hold on any domain in their system which has had any change, however minor, to any of the Registrant Contact Info. This is in addition to all the other ICANN policies related to transfer denials. No other registrar does this. Solution? Wait 60 days after the last registrant change and transfer away. GD tell you in their denial email when it will be available for transfer.

You can change the email addy without the 60 day hold.
If they tell you that you can't and it's an ICANN policy just tell them
they're wrong and it's against their TOS with the Registrie for the TLD
in question to do so..

Check out The Wipo Center Interesting reading and might help you

http://www.wipo.int/amc/en/domains/reports/newgtld-ip/index.html (http://www.wipo.int/amc/en/domains/reports/newgtld-ip/index.html)

:cool:

You can't change even a single punctuation mark (including the email address) of any of the Registrant Contact Info without GoDaddy putting it on 60 day hold. Try it :)

You can't change even a single punctuation mark (including the email address) of any of the Registrant Contact Info without GoDaddy putting it on 60 day hold. Try it :)

I have an exec account there and I've changed the email addy a few times and
they still transfered them from a WW affill to them..
I know there's no iCANN rule against the email only the registered owner
name ect..
Who knows??
:cool: