What do people think of earhost.com's tech support and uptime. I am looking at their reseller plans. Any information would be appreciated...

It appears that they are a brand new hosting company. Probably means that you would be one of their first customers. The benefit is that they would have very few customers so support would be good. The drawback is that they might be unsuccessful as a new business and go under. Their prices seem very good so maybe they will get a lot of business quickly and become successful.

Hi there, i recentley signed up for a hosting account with them. I believe they ahve 5-6 servers, and the one i am on hasnt had any downtime yet! They have great support, and there techs have a very quick turnaround time. I would recommend them to anyone. If anyone has any more problems or questions, just PM me.


Matt

p.s no i dont work for them, just a satisfied customer!

i have no personal experience of them, i think i have only seen one bad thread about something, their owner is around here quite a lot, try doing a search for them.

Hi there taz, any ideas what this bad thread was about, because i havent heard anything about them, and i would like to know!

Matt

Here is the thread, it turned into a bit of a slagging match and got closed:

http://www.webhostingtalk.com/showthread.php?s=&threadid=56829&highlight=earhost

Originally posted by mcfcforever
Hi there, i recentley signed up for a hosting account with them. I believe they ahve 5-6 servers....
wowa, 5 to 6 servers and they're just starting out. That's what I call planning for growth!! Of course it depends on the quality and price of the servers too. :)

yeah i think they just started about a month ago... owner seems nice though from when i have talked to him.

Must be reselling servers as well, last i saw him he was looking for an extremly cheap reseller, now selling servers. Some growth.

Originally posted by mcfcforever
Hi there, i recentley signed up for a hosting account with them. I believe they ahve 5-6 servers, and the one i am on hasnt had any downtime yet! They have great support, and there techs have a very quick turnaround time. I would recommend them to anyone. If anyone has any more problems or questions, just PM me.


Matt

p.s no i dont work for them, just a satisfied customer!

Thanks for the warm comments Matt. I really appreciate it. :)

I will tell you what the thread was about. I setup an account for this person, the thing is when the server was being set up the I set the nameservers to add ns1.*****.com and ns2.*****.com when it was supposed to be ns3.*****.com and ns4.*****.com, so she emailed me the day after the account was setup and asked why her website was not visable yet, I asked her to wait till the next day because the nameservers probally never propigated yet.

The next day she emails me when it still never propigated because of the mistake on my part, so I am not really sure why this is happening so I ask her to submit a ticket to our helpdesk because our techs are more knowledable than I.

She emails me back a couple hours later and says to cancel her account. A few hours later I relised what was going on and I gave her a choice, if she stayed I would upgrade her package at no additional costs, or leave and recieve a complete refund.

I made a mistake and I am not afraid to admit it. Everybody does every now and then.

Don't know, not gettin into this name debate...(other topic)
However his pre-sales support was on point. :D
Site very clean and easy to navigate.
Pacakges and location of server are perfect for me.
I'm definately signing up!!!! ;) :cool:

Looking forward to your signup Eric. :)

I'm on their first (I think) server. Transfer speed is well above average and I havcent had any downtime in the month or so they've been online. The owner (fractious) is great help and the only troubble i've had is a little problem with .htaccess - which the support staff helped me correct right away.

Even though I've only been with them a month, I must say there is only one other host that ive ever been with as good (tho they didnt offaer as many features) and i've been though tons of hosts. :)

Hi, I have dealings with James at EARhost and I Ihave found his service courteous and response time excellent. :)

HAL :)

Originally posted by fractiousws
I made a mistake and I am not afraid to admit it. Everybody does every now and then.
I'm amazed at how many folks will never admit a mistake publicly. Pride comes before a fall. Good luck with your business. I am sure you'll do very well. :D

Oops. I pressed "quote" instead of "edit" :buck: :D

James good on u for admitting you made a mistake, i have made nameserver mistakes myself, the customers never lef but i felt a bit silly when they asked why they couldnt see their site LOL

I feel honesty is the most important factor when dealing with customers. If they can't handle the ruth, so be it :)

Originally posted by Aussie Bob

I'm amazed at how many folks will never admit a mistake publicly. Pride comes before a fall. Good luck with your business. I am sure you'll do very well. :D

Thank you Bob, I wish you all the *more* success with your business :)

Originally posted by fractiousws
I feel honesty is the most important factor when dealing with customers. If they can't handle the ruth, so be it :)

with that kind of attitude your business is sure to Succeed! :D
GL fractiousws

Thanks Rob. Same to you.

Wow, James, you're pretty well liked by your customers.

Just set up a reseller package with EARhost and have had good service throughout the process.

Bob
SIwebhosting.com

James seems like hes got his stuff together. Nice dedicated plans and he seems pretty knowledgeable.

I made a mistake and I am not afraid to admit it. Everybody does every now and then.

Everyone makes mistakes - not all admit them - good to meet a honest person.

John

Originally posted by iamdave
Wow, James, you're pretty well liked by your customers.

this is a good thing :)

Originally posted by whw


this is a good thing :)

Sure is :) Ever get that warm fuzzy feeling? That is what I get everytime I read this thread. This makes it that much more worth while.

hmmm im interest! questions..

how long have you been in business?
how many staff?
what data center?
how old are you?

thanks:cartman:

We have been in business for almost a month.
We have 5 staff members including me.
DV2 datacenter located in Atlanta, GA
I am 22, 23 on the 16th of this month.

We have been in business for almost an hour.
We have 1 staff member.
My datacenter located in my garage.
I am 5, 6 on the 16th of this month.

Originally posted by iamdave
We have been in business for almost an hour.
We have 1 staff member.
My datacenter located in my garage.
I am 5, 6 on the 16th of this month.
Wahoooooo. Then you're well on your way then. :D

lol :D