So, a phrase used quite often around here is that you get what you pay for.
So what are someones options if they aren't looking for a cheapy-- but is willing to pay the right amount for a reseller account with end user support ?

Does anyone have any suggestions for a company that isn't a 'cheapy' ?

ResellerZoom's FailOver plans.

We would ideally need to know what your requirements are, and your budget to see if your budget is realistic... :)

Ok, something odd happened, now all the message where deleted :P including the one that I wrote :)

To not repeat the same thing again, expensive does not necessarily means good, common sense should be the rule on your search.

Make a short list of potential hosts and start researching about them here and in google, avoiding web hosting directories.

Glad to see someone actually looking for decently priced quality service rather than a rock bottom price host. A good way to start finding a host with a good balance between price and service would be to check out the top reviewed budget hosts at HostSearch.com

Hostway offers robust hosting. I used it a few years back, and they are a great company if your consideration is quality over price.

You should to remember that expencive or less cheap service doesn't somtimes mean a quality one. And vice versa.

I am looking at reseller hosting from the point that I have several dedicated servers, but they dont really pay for themselves.

I would really like to make my whole hosting enterprise profitable, but in reality I don't know if I can get the level of service I need from a reseller account.

I also have requirements like smtp on a separate port and shell access.

If you have a few dedicated's worth of clients (even though they don't pay for themselves), I'm going to assume you have way too many clients to stick on a reseller account. I would suggest consolidating them onto 1-2 servers (and so on) until you can break even or run a profit. There's many optimization techniques you can use to keep load down, in case you have very demanding sites.

As for smtp on another port, it's easily done. And for shell access, most providers won't give it to you. I know on cPanel, there's JailShell, which is usually sufficient for what people need to do. Normal shell access is very rarely given out, if ever.

I am looking at reseller hosting from the point that I have several dedicated servers, but they dont really pay for themselves.
What % of resources are you using on those dedicated servers? Why not cut down on the several dedicated servers instead of a reseller account because if you have that many customers, then a reseller account would not be a good idea.