For those with RegisterFly woes... This just came from them in my mail.

<quote>

Expanded phone support
--------------------------------
We have expanded our phone support department and have also established a dedicated support group to handle domain name renewal and registration inquiries. Hold times should be significantly reduced. The new phone number departments and extensions are as follows:

Please choose from one of the departments below

Contact Sales
973-404-8430 Option 1

Contact Billing Department
9 AM till 5PM EST (M-F)
973-404-8430 Option 3


Domain Renewal and Registration Support
9 AM till 6PM EST (M-F)
973-404-8430 Option 2

All other customer service issues - NEW
8 AM till 9PM EST (7 Days a week)
305-674-0165

</quote>

More details they say at: http://registerfly.com/help/

They also have a fax number for support now.

HTH someone at least.

That may be fine and dandy but the problem is, there are idiots on the other side of the phone. That is where they need to make a big change, not add more phone departments.

fewcoin

i agree, to be honest their tech support is pointless - they take 3 weeks to answer a support email - who's going to answer that phone :D

We'll see.

That may be fine and dandy but the problem is, there are idiots on the other side of the phone. That is where they need to make a big change, not add more phone departments.

fewcoin

Notice the US daytime hours for support now. Perhaps they are moving support from Asia to the US. No pretense even of 24 hours support.

We've given up completely with Registerfly's non-existent or simply customer-hostile support and their continuous screw-ups and have begun moving our domains to another registrar.

I just called Registerfly as my auth codes are not showing up. The rude support rep said "That type of support can only be handled during the week". You must call back tomorrow.

Sad. Just Sad.

I am having problems transferring out because my IP is banned for the second time. The first time I was told that I tried to do to many thiings in one session. I was changing servers and had to make a bunch of DNS changes.

So my office IP has been blocked for almost 2 months with 7 requests to risk@re... ignored, one ticket closed without resolution and one ticket just deleted. Now my auth codes are not even available when I can get on an IP that I can login.

Sad.

Yeah now they have a dedicated team to give lip service, close tickets with no action and argue with customers. :D