My website at Voxtreme Down Now, Help !

Do your website at Voxtreme is ok??

What's your URL? Because I can reach Voxtreme just fine.

Sorry i can't give u my domain .

i can goto http://voxtreme.com/
but can't goto http://support.voxtreme.com/

Maybee u can try goto http://support.voxtreme.com/
see ok or not .....

Only one of their servers (stingray, perhaps ;) ) is down.

This is Second Time Down between 15 day.:angry: :angry:

Hope voxtreme not down AGAIN ......!!!!!!!:bawling: :bawling:

Hope not down again ....:bawling: :bawling: :D :D

My website at Voxtreme STILL DOWN , :angry: :angry: :angry: :angry: :angry:
Any body can suggest GOOD RESELLER PLAN ,

My customer already call me about this more that 10 time !!

Urgent :angry: !! Help:angry: !! Urgent :angry: !! Help !!:angry:

Before i sign up Voxtreme ,
I see many people say Voxtreme is GOOD ,
after i sign up , Get 2 time Down Between 15 day !!
WHY? WHY? WHY? WHY? WHY? WHY? :confused: :confused:

:bawling::angry: :bawling::angry: :bawling::angry: :bawling::angry:

Originally posted by PlusRed
My website at Voxtreme STILL DOWN , . . . . . . .Have you tried contacting them?

[edit]
Never mind. I see the only listed method of contact (http://support.voxtreme.com/) is down.

Strange that their site is up and that sub-domain is down.

Originally posted by PlusRed
Sorry i can't give u my domain .

i can goto http://voxtreme.com/
but can't goto http://support.voxtreme.com/

Maybee u can try goto http://support.voxtreme.com/
see ok or not .....

Send an email. That usually works.

Already Send mail via http://voxtreme.com/form.htm 2 hours ++ ago.

Till Now nobody reply me ! 24/7 Support ??:angry: :angry:

Never Mind !! :angry: :angry:
not only http://support.voxtreme.com/ down ,
My ALL site and same server ALL ALL SITE DOWN !:angry: :angry:

How i can say Never Mind !! :angry: :angry:

You know i looked around for a few mins on the Voxtream site and still have not found an email address...

Am i blind?

It s a good idea if they add a few email address for emergency issues etc on there site so people know who and were to contact!

Just My own opinion

Regards

voxtreme.com and http://support.voxtreme.com/ resides on a different servers and not the same.. maybe that particular server is down ?..

I guess try the email method..

Originally posted by PlusRed
Already Send mail via http://voxtreme.com/form.htm 2 hours ++ ago.

Till Now nobody reply me ! 24/7 Support ??:angry: :angry:

Never Mind !! :angry: :angry:
not only http://support.voxtreme.com/ down ,
My ALL site and same server ALL ALL SITE DOWN !:angry: :angry:

How i can say Never Mind !! :angry: :angry:
Hang in there PlusRed. I'm sure they're well aware of the situation and have the issue in hand. Such is the nature of hosting and equipment etc.

Just hang in there I am sure they are working on it. They are a good host. Sorry there is nothing anyone here can do to help get your sites up. Email them and try their forum if they have one.

Originally posted by Aussie Bob

Hang in there PlusRed. I'm sure they're well aware of the situation and have the issue in hand. Such is the nature of hosting and equipment etc.

But why Not Have Announcements ?:bawling: :bawling: :bawling:

After Server Down , Can u tell me what i can Do ?
Already send mail 2 hour ++ near 3 hour ago ,
but not get any reply ? :bawling: :bawling: :bawling:

I can wait , but my customer can't wait ,
i will have NOT GOOD SERVICES to my customer ,
I will loss money and Name ... :bawling: :bawling: :bawling:

Thanks, sorry if my message not good for Voxtreme..

We are aware of the situation and working to resolve it.

It has been a nightmare of a night, before the server went down my internet connection died so I was unaware of the situation hence the reason I am late answering.
We also employ the services of another company to monitor servers and fix these problems and they have also let us down, I won't name them as I am very very angry with them right now and will use language not suitable here.

We have announcements at http://info.voxtreme.com/
Although, it was very late being updated because of the problems with my ISP.

Please accept my most sincere apologies

Tony

Dear Tony ,

Thanks for your reply .

Hope the Server is Ok very SOON.

Thanks you.

Server was back up about 20 minutes ago,
once again please accept my apologies for this.

Hi Tony ,

Yes , Mysite is ok Now,

Thanks.

Wow! Happy ending. :D

I was on the down server, but I would have to say Voxtreme has had great uptime over the last few months. I may feel sorry that I missed a few orders today, but it happens wherever you host your sites.

Funny thing is these things always happen just when you announce your new site, or publish an ad about your site or something! :) Thats the third time I got caught like that, other two times on two other hosts. Amazing how universal forces can time it so well.

They may be nice people at Voxtreme; but that has nothing to do with their server reliability. I don't understand why people often include MCHost and Voxtreme in their recommendations right alongside Splashhost and VenturesOnline. They are not on the same level. In the last few months, I have not seen VO or Splashhost go down; but I know that MCHost and Voxtreme have been down at least twice recently.

A Happy Ending? I don't know about that. It depends on whether any of his customers' canceled due to lack of service. Happy it's finally resolved? Yes.

Thank you for your concern ChrisB. I would be most interested in seeing our other recent downtime - could you point me towards where I can find information on it?

Unfortunately, downtime is something that can happen. We work incredibly hard to attain great uptime, and to ensure all of our customers are very happy. Seeing your comments here isn't overly refreshing, as I am sure you can imagine.

Lastly, it's rather hypocritical that you post something like this, but have recommended us in the past.

Regards
Matt

I was not hypocritical. You were being compared to other hosts in the thread that you are referring to where I recommended you. Out of those host, I did think you were the best choice. I am not saying you are a bad host. I just don't think you compare with some of the others. That's all.

About the Downtime. Yes, every host has downtime; but some have more than others. WHT members can search the forum and see for themselves that I am telling the truth. Again, I'm just stating facts; and not saying that you are a bad host.

Agreed, some have more than others. This is our first major unplanned outage in months. Have VO or SplashHost had downtime recently? That's not for me to say, as I have nothing against them, consider Alan @ SplashHost a friend, and I don't want to flame them. However, some people need to remember that just because it wasn't posted at WHT didn't mean it didn't happen.

Originally posted by chrisb
. . . . . . . .
About the Downtime. Yes, every host has downtime; but some have more than others. WHT members can search the forum and see for themselves that I am telling the truth. . . . . . Really? If I search the four hosts you mention; I will see that only two have had downtime?

Originally posted by SoftWareRevue
Really? If I search the four hosts you mention; I will see that only two have had downtime?

I did not say that MCHost and Voxtreme were the ONLY ones to have downtime. I said "I have not SEEN VO or Splashhost go down; but I know that MCHost and Voxtreme have been down at least twice recently."

Though it's not impossible, it's hard to believe that a host can go down for a substantial period of time and someone not complain about it here.

Everyone has downtime, it's inevitable and completely unavoidable at times. I would gauge the efforts of a company to avoid such things and their reactions to the actual events before attempting to "classify" them among others.

Voxtreme handled this professionaly, acknowledge the problem, and apologized publicly. Further, the customer seemed completely satisfied with that response. What more can you possibly ask for? They extended their efforts to resolve the issue and did not flinch, that is a positive sign that when it happens again (and you know it will) you will likely be in good hands.

Originall posted by chrisb
I know that MCHost and Voxtreme have been down at least twice recently.

Originally posted by voxtreme-matt
I would be most interested in seeing our other recent downtime - could you point me towards where I can find information on it?

You still mention you know Voxtreme has been down twice recently, but you haven't answered Matt's question.

ChrisB why do you like to come here and host bash?

I see you making negative comments in every forum, even busting in on host advertising threads. Do you have an axe to grind or something?

It is one thing to post a review of a host you have had personal dealings with but why make a comment like that about Voxterme of which you have no business with as far as I know, and as such have no real knowledge of how they are as a host.

For one thing every host is going to have some down time it happens, that is not the measure of a good host, it is how they handle the downtime how fast they address it and get the server back up plus communicate with their customers. Which in my opinion Voxterme did very well at. Contrary to popular belief WHT is not the end all be all for support issues for every host in the world. Some of us host very few people that frequent these this place so not every hickup a host has is posted here.

Unless you have set up 24 hour monitoring on all those host you mentioned then do not speak of facts if you have nothing to back them up with.

Sorry you feel that way Monte. I do not consider it host bashing or being negative (however I do think your post about me is negative). I did not say any host was a bad host. Further, I was sharing my opinion from what I have noticed from other people's posts who seemed to know what they were talking about when they posted such threads as "XHost down"; "What's wrong with Xhost", etc. And sharing opinions on what you've read here over a long period of time is what many people, right or wrong, base their opinions on.

As I said previously, people are free to search the forums if they think I am incorrect. Sure it's important how downtime is handled; but the frequency of downtime is also important.

Originally posted by chrisb
They may be nice people at Voxtreme; but that has nothing to do with their server reliability. I don't understand why people often include MCHost and Voxtreme in their recommendations right alongside Splashhost and VenturesOnline. They are not on the same level.

That does not strike you as being negative?

Originally posted by chrisb
I did not say that MCHost and Voxtreme were the ONLY ones to have downtime. I said "I have not SEEN VO or Splashhost go down;
Then you missed all the fun when Splashhost was practically wiped out due to a fork bomber then. Downtime was in the days, if memory serves me correct. Hunt back through the forum several months ago for all the info...
but I know that MCHost and Voxtreme have been down at least twice recently."
You do know how next to impossible it is for 22 servers [mchost] to have constant uptime?? It's a highly problematic environment where heaps of things do, can and will go wrong. :cartman:

The same thing with the fork bombs happened to voxtreme.

They may be nice people at Voxtreme; but that has nothing to do with their server reliability. I don't understand why people often include MCHost and Voxtreme in their recommendations right alongside Splashhost and VenturesOnline. They are not on the same level.

Originally posted by Monte


That does not strike you as being negative?

No, it was my opinion and observation that they were not on the same level. I make mistakes, and anyone can correct me if I am wrong as they have done in this thread. If I had known that the other hosts had as much server downtime, I would not have said it.

Further, I admit that assimilating poster info from WHT may not the best way to evaluate a host; though many here seem to base their opinions on the info they gather from WHT; and that's what I did in this case. Most of the time, I also check out a host site, and ask them questions in addition to WHT. That's the only way I know how to do it.

However, server reliability is the most important to me, with downtime administration perhaps coming in second. If the servers don't go down, then you won't have the need for someone to handle it. I realize there are instances where it's unavoidable but there are hosts such as pair.com where it seems to rarely happen, and datacenters such as Inflow that have 100% SLAs in place which seem to have less problems. It seems to me that much of it depends on how one chooses their datacenter and bandwidth providers, redundancy, types of servers used, etc.

What I don't understand is why some people cannot discuss things without them being referred to as "flaming", "bashing" or "negative." How about responding with something such as "You are wrong in your assessment! If you check X and Y, you'll find that they have also had the same amount of downtime as A and B."

This reminds me of one time when I was playing a game of craps. For those of you that aren't familiar with it, there are 2 sides to play - Pass and Don't Pass. I was playing alongside a lady, and we were both playing the Pass line, and winning. I switched to playing the Don't Pass, and asked her if she ever played the Don't Pass. She replied, "No, that's negative!" I thought she was the one being negative to think that was negative. It's just a differing way to play, and has nothing to do with being negative.

Additionally, I have no axe to grind, and am not a host... at least not yet. While I'm reviewing hosts for myself, I am sharing my observations to try and help others in the same situation. As you may have noticed, I do not play favorites to a particular host and strive to be unbiased and honest in my observations whether it offends a particular host or not.

If I have wrongly compared MCHost or Voxtreme's downtime to Splash and VO's, I apologize. I commend Voxtreme for handling the problem and replying in a professional manner, and am sorry that their backup failed them. I hope the person's problem was solved and they are happy. As we all know too well, many only post their problem, and never follow up to let us know when it is fixed, etc. If the customer is satisfied, that's what counts.

About the Downtime. Yes, every host has downtime; but some have more than others. WHT members can search the forum and see for themselves that I am telling the truth. Again, I'm just stating facts; and not saying that you are a bad host.

I have been with voxtreme for several months, and this is the first time my server has been down at all. I went a few months with absolutely no down time. Add to that the fact that the longest time I have waited for a support reply was 15 minutes, and most of the time it was 2 or 3 minutes.

I am a customer and I am very happy with their services.