I want to be a customer of Webreseller and I have send a mail with some questions 3 days ago. No answer yet...

Is it normal with Webreseller ?? If it is, I have to think about another host... :rolleyes:

PM JBiz718 he is their Sales Director.

Ok but the problem is that I need to write a message in this board to talk to Webreseller... That's not what I call a very good support...

All too often the email address the sender provided was incorrect or confused with another address.

Common Problems Include:

1) The email address the sender provides the host returns errors. Often the email address bounces back or is unreachable for a variety of reasons. Double check the email address you provided. Actually send an email to that address to be sure it is receiving ok.

2) The sender is checking the wrong address. I've seen this happen quite a bit. The sender sends the support request from Abc@abc.com but is checking 123@123.com for the response, forgetting that they actually sent from the other address.

3) The sender simply never sent the request. They typed it, and they clicked "send" but the email program requires another step to actually send and the sender forgets to perform that last step.

4) The sender sends the request to an incorrect email address. They send to sales@hot.com when they intended it to go to sales@host.com resulting in no response from the company they are wanting to hear from.

Not to insult by any means but it is surprising how often senders who complain of "no response" have, unknowingly, failed to ensure the host can actually respond or has actually received the request.

It's a good idea for businesses to use a system that autoresponds with a ticket number. Site Owners should inquire to find out if their (potential) host provides this service and if they do always check to ensure you received that ticket number immediately so you know whether or not the host received the request. If you do not receive the autoresponse then you'll want to resend the request explaining as such. If you do have the ticket number and still have not received a response then you can share that with the host to find out what went wrong.

Obviously some hosts simply drop the ball and don't respond but it helps to check all of the above prior to settling on the idea that they didn't.

Which e-mail did you use ?

You can try sending a PM to 'webreseller' aswell by the way

Wait until they owe you a refund they get even slower to respond.

Originally posted by diederik
Which e-mail did you use ?

I use cs@webreseller.net (customer service). It's the only adress I found on the site to ask some questions about the plans. (Should I use a help ticket for this ??)

Originally posted by Bot


I use cs@webreseller.net (customer service). It's the only adress I found on the site to ask some questions about the plans. (Should I use a help ticket for this ??)

Try sales@webreseller.net

if i'm not mistaken, they're in the middle of relocating their data center. hence the slow response.

Bot - you might want to ask the question here , maybe somebody can answer it here.

Yes, they're just in the middle of moving to their new facility, which is most likely slowing down sales.

Why don't you give them a call? They've got a toll free sales line...

Well, if they are in the middle of moving, I understand. I will try to call them or to send a new mail next week.

Thank you for your answers :)

Try contacting them on AIM "webreseller"

U can always send me a email

joew@webreseller.net

The move has caused a slow down in sales. Once its done we should be back at full force

You always send an email, and, if you don't get a reply within 6-12 hours, FORGET IT. 3 DAYS IS WAY TO LONG. What if there is a prob with your webspace once you joined them?

Come on. Forget them!


K.J.Word

Originally posted by Bot
I want to be a customer of Webreseller and I have send a mail with some questions 3 days ago. No answer yet...

Is it normal with Webreseller ??

No, it isn't. They are generally very quick to respond to both sales questions and support tickets. In my experience, Webreseller - unlike many of their competitors - tries very, very hard to be there when you need them.

-Bob

To this day I havent seen one email about this issue, maybe I missed it, but I cant find this.

Im pretty good about returning everyones email.

I have send you an email yesterday in the morning about two plans. You don't get it ? I'm not lucky :stickout

"Hello,

I'm a french webmaster (sorry for my english) and I am looking for a very very good host.

Before to buy a plan, can I ask you some questions about the "Silver Advanced" and "Gold Pro" plans (unix) please ?

1) How many MySQL databases with this plans ?
2) Is it free to upgrade between plans ?
3) What is the version of PHPMyAdmin ?
4) Can I see a demo of the site statistics ?
5) Is www.mydomain.com and mydomain.com will work ?
6) My host say I've got 15GB transfer/month but when I'm near 10GB, he tells me it's too much... What about Webreseller ? When you say 50 or 75GB, is it real ?

Thank you very much.

Regards,"


From: =?iso-8859-1?Q?Jean-Fran=E7ois?= <***@ifrance.com>
To: <joew@webreseller.net>
Subject: >> About plans
Date: Mon, 1 Jul 2002 08:40:47 +0200
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_000C_01C220DA.FF6DF1F0"
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2600.0000
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2600.0000

Please email/PM JBIZ718 directly.