What am I doing wrong? Why is this page continuously in DEMO mode? I clicked on the link that says "click here to take your cart out of testing mode"....yet it continues to say "DEMO".

Can someone take a look:

https://www.2checkout.com/cgi-bin/buyers/orderpage.2c?sid=25889

<Off topic>
Why are you going to 2checkout? Did something happen with EMS? I just applied to get an account with them.
</Off topic>

In your 2CheckOut control panel, go to Products > Existing Products and there where it says Demo Mode, see what the next line says. If you're on demo mode, click on the link to get out. If it still doesn't work, email 2checkout.com.

<Off topic>
Why are you going to 2checkout? Did something happen with EMS? I just applied to get an account with them.
</Off topic>



EMS :confused:
What is this?

We went over the .5% chargeback rate with EMS and they suspended our account until they can review it. :angry:

Thanks for the 2checkout instructions - it worked!!! :)

--Tina

Tina, about how many fraud transactions did you have? - If it's not a secret or company's private info.

We have an account with them which makes me curious.

If you can/want e-mail: cs@solidload.net


Thank You.

Its not the number, but the percentage of the total monthly sales. We had 1.7% because we had one huge chargeback a couple of weeks ago. I did question it, but it checked out...apparently.

--Tina

EMS cannot surprise me anymore. They have a bit retarted system setup.

.5% is a very small number to play around with.

Originally posted by AffordableHost
We went over the .5% chargeback rate with EMS and they suspended our account until they can review it. :angry:
--Tina
They told me they only allow monthly and quarterly billing, no annual. I guess I'll keep using Revecom for annual billing.

We've been using 2CheckOut.com for months now and never had any problems. *knocking on wood*
We love it how they let us customize the order pages. They offer many features at a good rate.

Originally posted by brav0

They told me they only allow monthly and quarterly billing, no annual. I guess I'll keep using Revecom for annual billing.

I think they told you wrong.

In our control panel we have:

Weekly
Bi-Weekly
Twice Monthly
Monthly
Quarterly
Semi-Annually
Anually

Originally posted by AffordableHost
We went over the .5% chargeback rate with EMS and they suspended our account until they can review it. :angry:

--Tina

I think it's outrageous to suspend a merchant account based on a chargeback ratio of less than 2/100 (with the exception of fraud being involved). I would drop them as an affiliate ;).

Okay, EMS officially sucks - IMO. They terminated our account now...after the review they said we had 17 chargebacks in the last year and a half. Okay, so that's like 1 a month....out of $18,000 a month in sales?!?!? :angry:

Not only that, but they didn't even notify me that they had suspended our account...they didn't tell me until I called and asked what was up.

That's it, no more referrals from me. I'm going to start referring 2checkout or some other merchant company.

--Tina

WOW Sorry to hear that. This is why once I get a merchant account I will be checking everything. I'll be calling customers and asking their shoe sizes.

Originally posted by NixHosting
This is why once I get a merchant account I will be checking everything. I'll be calling customers and asking their shoe sizes.

lol... :stickout

The average merchant service is just not very friendly to web hosting environments. It is for that reason, I limit my hosting charges to them and mainly use them for other businesses. 2checkout may cost more, but they seem to understand our business better. And I am sure you, Tina, like most of us went overboard in refunds to avoid chargebacks, but some customers never even complain, they just chargeback. And for those it normally has nothing to do with service-they just decide they can't afford it, or they found something cheaper. Likewise, you can not completely eliminate fraud. On products, it is easy, the shipment goes to the address on the card. But, for a service, you don't have that protection. Also, you can reduce fraud by limiting sales to your own country, but the reduction in business is severe.

Tina,

Why don't you get a real merchant account? Have your company name shown on the CC bill :D

EMS was the real merchant account.

Tina,

Why don't you get a real merchant account? Have your company name shown on the CC bill.


yup... even i'd love to know Tina's reason. she is a very intelligent lady and i guess she must be having a logical reason for this

Originally posted by Chicken
EMS was the real merchant account.

Oh. I thought since she was looking into signing up with 2CheckOut and such that they were with a 3rd party CC processor.

Sorry to hear abouit this Tina
.5% is a tiny amount
I worked out that that would be the equivalent of someone charging back one of our larger sized annual plans.

Even with all our security measures we just keep it down to that sort of level.

I have found it impossible to find a UK merchant service willing
to take on a Web hosting business because of the risk.
(well they would if we put down a £50,000 bond as deposit)
I think a lot of smaller hosts without the experiance of preventing fraud have given the business a bad name.

Gordon

Originally posted by Chang Lee


yup... even i'd love to know Tina's reason. she is a very intelligent lady and i guess she must be having a logical reason for this


EMS was the merchant account - they suspended our account and didn't even have the decency to notify me. In effect, they shut down our business for one day...even though we have less than 1 chargeback per month with them AND we've been with them for a year and a half AND we bring in $18,000 in sales each month (making them about $1000 profit per month).

Anyway, its impossible to get another "real" merchant account on such short notice...you have to apply, etc. Even then, they generally ask "Have you ever lost a merchant account for reasons of fraud or chargebacks?". The only quick fix solution was to sign up for a 2checkout account - because they have instant activation.

--Tina

Tina,

That is a TERRIBLE merchant bank, I know with experience that we went up to 2% in chargebacks and our merchant bank was still fine.
0.5% is nothing, espically in the hosting industry where the chargebacks are VERY low compared to online casino etc..

Tina,

It sounds to me like if they wanted to get rid of you for some reason and it's not because of your low chargeback rates. I'm sure there are some things they're not telling you.

Originally posted by mrbling
Tina,

That is a TERRIBLE merchant bank, I know with experience that we went up to 2% in chargebacks and our merchant bank was still fine.
0.5% is nothing, espically in the hosting industry where the chargebacks are VERY low compared to online casino etc..

I think by further research you'd find that 1% is the maximum that any Merchant Bank will find acceptable. Normally 0.5% is where the alarms start going off.

CC companies have really laid down the law over the last 3 months on this issue.

We certainly welcome Tina aboard, and hope we can provide her with the services she requires.

Is there any way for 2checkout to print the business name on the customer's credit card statement?

A merchant account is not required. Competitors such as RevEcom prints, "YOUR COMPANY NAME by PaySystems.com " and ProPay Prints, "Your Company user name and Your Company phone number" on the credit card statement.

This would really eliminate some confusion by many customers.

I opened a 2checkout account for my little hosting biz.

At the moment, we only have 1 client paying through them - and she just did a chargeback! She decided she didn't like my partner repairing her computers anymore, so just silently charged everything back.

So guys, we have a 100% chargeback rate. Now I'm waiting to see what happens.

The annoying thing is, she reported it as a stolen card, and we know for a fact it isn't - she's an attorney, my partner services her computers (well, probably not now), and he actually visited her on a regular basis. IMHO to report the card as stolen or fraudulent use afterwards is plain dishonest.

Originally posted by AffordableHost
Okay, EMS officially sucks - IMO. They terminated our account now...after the review they said we had 17 chargebacks in the last year and a half. Okay, so that's like 1 a month....out of $18,000 a month in sales?!?!? :angry:

Not only that, but they didn't even notify me that they had suspended our account...they didn't tell me until I called and asked what was up.

That's it, no more referrals from me. I'm going to start referring 2checkout or some other merchant company.

--Tina

um Tina you might want to check your site as you are still promoting EMS see here (http://www.affordablehost.com/ma.shtml)

Originally posted by TomD


I think by further research you'd find that 1% is the maximum that any Merchant Bank will find acceptable. Normally 0.5% is where the alarms start going off.

CC companies have really laid down the law over the last 3 months on this issue.

We certainly welcome Tina aboard, and hope we can provide her with the services she requires.

Aww heck that's a bummer, she does more than I do in a month :D

So are there many merchants doing > $10K a month with ya'll Tom? Is it common? Most of the merchant accounts I looked at seemed to put some sort of emphasis on "are you going to do over $10K a month" as if it were special or something.

If you really wanna hate me...hehe...the $18k is only credit card sales, not figuring PayPal and mailed payments which are several k on their own. :D

Seriously, the more you take in...the more goes out. Taxes are outrageous, at this level, and the more customers we have...the more support staff we hire. So, all in all...it all averages out. I swear our profit level (which isn't anything to complain about) has remained the about same for almost a year...even though we're grossing ALOT more. No need to really hate me! :)

PS: I didn't realize we still had the EMS page up...I made a note to have it removed. We're actually getting ready to launch a completely brand new version of our site - and the Merchant Account page will have several to choose from. EMS WON'T be on that page...that's for sure. :angry:

--Tina

Originally posted by Dixiesys


Aww heck that's a bummer, she does more than I do in a month :D

So are there many merchants doing > $10K a month with ya'll Tom? Is it common? Most of the merchant accounts I looked at seemed to put some sort of emphasis on "are you going to do over $10K a month" as if it were special or something.

You know I'm only going to talk in generalities here.

We have more than a handful of Hosts with sales greater than this figure.
As a whole, we have quite a few accounts producing greater than 10x this figure.

As an example, I have a membership site (no product, just a membership to a forum) that has generated more than $190,000.00 since June 1st this year.

Tina,
Try BankCardUSA for another "real" merchant account.
I was just reffered to them and they are extremly fast to reply
and very good pricing and you'll luv this!!!! 3% chargeback rate mnthly. i still am looking into this myself, which I have no exp w MA's. So any feed back from you on them be great!!!

Thanks to whoever posted BankCard in one of these threads!!! ;)

Wow, 2co must be raking it in.

They are a great company - if only we could get payments in different currencies.