Hello,

I renewed my Lpanel subscription around Dec 29th. Lpanel shows that I do not have a active subscription yet PayPal has taken the money and set me up on a subscription. I have email sales and billing 3 times. I have submitted 2 trouble tickets and everything goes on without one reply.

Does anyone have a contact phone number for these people because nothing else is cutting it so far.

I was just checking their site and they do seem to be having some issues (missing images, etc.). I couldn't find a telephone number either. Doesn't sound too good.

Submit a ticket into their support system and also post into their support forums.

If you still haven't received a response within a few days, then switch to a different billing system...

Submit a ticket into their support system and also post into their support forums.

If you still haven't received a response within a few days, then switch to a different billing system...

Thats what everyone else has been doing lately. I hang around the whmcs forums a lot and their has been a flood of new customers that were fleeing lpanel. Heck, Matt even hurried up and wrote an import script for them. Its amazing how companies like lpanel can throw things away so easily.

Thats what everyone else has been doing lately. I hang around the whmcs forums a lot and their has been a flood of new customers that were fleeing lpanel. Heck, Matt even hurried up and wrote an import script for them. Its amazing how companies like lpanel can throw things away so easily.
I agree. I shake my head whenever I see that happening.. it's like they are literally throwing away money.

Crazy.

I just ran accross a ebay auction where they are selling there netreadybusiness domain and design asking $225,000.

I just ran accross a ebay auction where they are selling there netreadybusiness domain and design asking $225,000.
Please post the link.

I just ran accross a ebay auction where they are selling there netreadybusiness domain and design asking $225,000.

I think he is reffering to this http://cgi.ebay.com/NETREADYBUSINESS-COM-NET-Portfolio-and-Site-WOW_W0QQitemZ300070960919QQihZ020QQcategoryZ46689QQrdZ1QQcmdZViewItem


arche

don't feel bad about being ingnored by lpanel, I opened a support ticket in Oct 16th and I'm still waiting, you've only been waiting since December. Get in line dude ;-)

there have been a few big issues over there, i opened 2 support tickets that amazed me.

1. i found several files unencrypted on my server, looks like their automated upgrade also uploaded a few unencrypted development files by accident.

2. check your server logs...there are non stop errors in my logs from lpanel, they said they are "working on it".

they had a great product, but have lost credibility, and can never get it back now.

there have been a few big issues over there, i opened 2 support tickets that amazed me.

1. i found several files unencrypted on my server, looks like their automated upgrade also uploaded a few unencrypted development files by accident.

2. check your server logs...there are non stop errors in my logs from lpanel, they said they are "working on it".

they had a great product, but have lost credibility, and can never get it back now.
and the wierd thing is they don't seem to be that concerned :confused: go figure !

We tested Lpanel a week ago and it wasn't impressive. Submitted a pre-sales ticket that got a short uninformative answer, and all subsequent tickets have not been answered at all.

Their site also seems to be missing quite a few images and does not look professional at all.

If you are looking for a serious host billing & automation script, I suggest you evaluate a few others like WHMCS, AWBS, Clientexec. Lpanel's responsiveness just falls flat in the face of these other panels.

We tested Lpanel a week ago and it wasn't impressive. Submitted a pre-sales ticket that got a short uninformative answer, and all subsequent tickets have not been answered at all.

Their site also seems to be missing quite a few images and does not look professional at all.

If you are looking for a serious host billing & automation script, I suggest you evaluate a few others like WHMCS, AWBS, Clientexec. Lpanel's responsiveness just falls flat in the face of these other panels.

well lpanel charged my card for the year one month early and didn't reverse the transaction so I guess I'm stuck with for a while.

well lpanel charged my card for the year one month early and didn't reverse the transaction so I guess I'm stuck with for a while.
Today I find out they now charge $20.00/month for support even for 3 month old support tickets that were ignored, maybe if I were to pay the $20.00/month they would only ignore them for ONE month :mad:

I never did get the refund I requested so I guess the lessons here are:

1. NEVER give them you credit card number
2. Do a montlhy licence not annual !
3. Try every other billing system first before you buy from them ;)

support is very low i have found i had a problem getting the monthly payment setup and it took them a week to sort it also i had to keep chasing them tumbs down for me im afraid.

Lpanel has been going down hill since I opened an account with them. Just recently about 3 weeks ago I opened a ticket and never heard back then a week later they cancelled my ticket and then said " I have to pay for support".

First of all I shouldn't have to pay for their broke system, the system doesn't even work right. I never made a change to my Authorize.net and all of a suddent it didn't work right anymore after a couple upgrades. I'm cancelling my account.

I'm so glad I didn't purchase a year agreement.

Please do not waste your money.

I tried out LPanel about 3 years back and their product and support still lack anything to be desired of.

I recently contacted them about the lack of updates on their site and they said there we in the middle of revamping their site.

Honestly - I would not be surprised if LPanel is on it's way out. I think they should sell the company or just hand it over to a few people that would take on the project that actually know how to run a business because the software itself has great promise if tweaked and supported.

That's my 2 foot Daytona 500 win, splash some beer on me if you want.

I tried out LPanel about 3 years back and their product and support still lack anything to be desired of.

I recently contacted them about the lack of updates on their site and they said there we in the middle of revamping their site.

Honestly - I would not be surprised if LPanel is on it's way out. I think they should sell the company or just hand it over to a few people that would take on the project that actually know how to run a business because the software itself has great promise if tweaked and supported.

That's my 2 foot Daytona 500 win, splash some beer on me if you want.

I just hope they refund my money before they go but I think pigs might fly first :)

I personally would begin to wear your boxers backwards so the monkeys have an easy flight path out.

I hope so as well. I thought the application had potential, but I've learned alot from this experience. Don't take on more then you can handle. Also you want to provide the best customer service even if it means only having a few to start, good customer service will take you a long way, bad customer service can ruin a company.

I think Lpanel is trying to make everyone happy by having all of the features, I think they should choose what it is they want to focus on and give it 100% and Customer Service should be number one.

If I knew a company was doing all they could to fix problems that I encounter, I would stay as long as the problems are not one after the other but when a company simply ignores you and make on the fly decision about support, I won't stay and deal with that.

If their coding is the problem why should we pay, they didn't even provide a method for us to contact them for problems in their coding, I shouldn't have to pay $19.99per month extra for problems with their coding or for them to figure out if it's their coding or not.

Ok enough..

the things that really ticks me off is the fact they ignored a ticket for 4 months then decided I would have to pay $20.00/month to get the problem fixed. Nice, real nice. Do they run datacities the same way ?

I wouldn't know about Datacities but I do know the same people provide the same support so I can only do an educated guess on that one. I have heard that some of the reasons why they are slow on LPanel updates and service is because they are spending to much time with DC. They seem to be spread thin.

well they shouldn't be so busy now, I'm sure they'll lose many customers who don't want to pay the $20.00/month.

That is what they did to me deleted my ticket and then said I have to pay for support.

I find it funny that a company already with a bad track record for providing a quality of support that is any thing but good is now making people pay for this level of support on a program that is known to be buggy and require much support.

I think those that utilize Lpanel are at risk of bad things down the road. My suggestion - start the migration now to another service before the closure.

I find it funny that a company already with a bad track record for providing a quality of support that is any thing but good is now making people pay for this level of support on a program that is known to be buggy and require much support.

I think those that utilize Lpanel are at risk of bad things down the road. My suggestion - start the migration now to another service before the closure.

You said it right. I'm waiting to see next month how much I'm going to get charged. Right now I pay $15 a month I believe through a Lpanel Reseller.

I can take the price increase for a month or two until I can find a suitable replacement. Modernbill is looking good but I'm not sure if its too much for the small amount of clients I have.

You said it right. I'm waiting to see next month how much I'm going to get charged. Right now I pay $15 a month I believe through a Lpanel Reseller.

I can take the price increase for a month or two until I can find a suitable replacement. Modernbill is looking good but I'm not sure if its too much for the small amount of clients I have.
Your lucky you pay monthly. I got billed for a year a month early and they have ignored all requests for a refund !

Has anybody noticed the lack of input from Scott Gemma in these Lpanel threads ;)

I really don't even see much activity on the forum, I just stop going.

I remember back in the day people use to post their complaints on their forum to try and get them to move on their ticket that had been sitting for a week unanswered. Scott or Chris (who I am not sure is still with them) would quickly come on the forum to post that such complaints on their forum were unacceptable. Most of the time - 99% of the time - they would remove the post.

It always made me laugh that they had the time to respond to the post on their forums but could not lift a figure to address the support tickets they were receiving.

One big issue they have is the people that code the program and update it - also run the company and their support. You can not do all three and expect the quality of service to be good. It slows the process down on all ends. Another example of this - hate to bring it up - is WHMAutopilot. For the most part - it is or was for the longest - a one man show.

I was wondering about WHM, thought about there billing system but changed my mind, I'm going with CE, I don't really need anything fancy.